About the job
Use your organizational skills and experience to facilitate complex deals for the leading company in the open source world.
Red Hat's Operations team is looking for a Deal Desk Partner to join us in the U.K or anywhere where Red Hat has an entity. In this role, you will collaborate with the Sales, Services, Sales Operations, Legal, and Finance teams, as well as other stakeholders, to facilitate non-standard and complex deals. You will provide assistance to the Sales team and stakeholders to structure and document complex deals and ensure that deal practices are optimized, communicated, adhered to, and in support of global operational and sales objectives, while aligning with corporate policies, programs, and systems. As a Deal Desk Partner, you'll also provide a support center for the Sales team, covering business practices and process guidelines.
What you will do
- Collaborate with and establish solid and trusted working relationships with all the Red Hat's teams that contribute to the structure of, or may be impacted by, non-standard deals to identify acceptable options
- Work closely with the Sales, Finance, and Commercial Legal teams on deal structuring, contract reviews, and revisions
- Promote competency to negotiate and close deals that align with established guidelines
- Draft and review business terms language in non-standard terms for compliance with corporate policies and approval framework
- Collaborate with other team members, internal teams, and stakeholders to ensure deal practices are documented, optimized, communicated, adhered to, in support of global operational and sales objectives
- Recognize and act upon education opportunities, augmenting the documentation and delivering enablement targeted at sales
- Coordinate deal or agreement reviews and approvals by stakeholders using defined processes and systems; document final contract summaries and price justifications for senior management
- Enforce the corporate approval framework and associated policies
- Be a point of contact for support to enable sales and facilitate efficient deal throughput
- Manage and troubleshoot the escalation process
What you will bring
- Experience working in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers; experience with deal desk work and commercial deal negotiation is a plus
- Excellent written and verbal communication skills; solid organizational and interpersonal skills
- Ability to communicate across all levels of management
- Proven skills in negotiation, analysis, logic, problem-solving, crisis management, and leadership
- Familiarity with sales operations, order processing, fulfillment, revenue recognition, legal contracts, purchase orders, and license agreements
- Comfortable handling multiple urgent tasks, projects, and relationships under pressure
- Ability to work quickly and thoroughly under changing conditions and timelines
- Excellent presentation skills
- Detailed-oriented and motivated; outstanding diplomatic skills
- Willingness and availability to travel, following Red Hat's COVID-19 guidelines
- Bachelor's degree is a plus
- Experience in working with Apttus or Conga, and Oracle are a plus