Job Description
Freightserve recruitment are looking for Time Critical Service Delivery Agents for a major Freight company based in the Heathrow area.
Job Description:-
Providing shipping solutions that meet or exceed the customers expectation. To provide both internal and external customers with excellent customer service when dealing with them in any situation
• To deal with internal and external customer queries in a timely and efficient manner.
• Work with local service providers worldwide to establish the optimum transport solution - Express Air, Hand carry or Road
• To always provide a high level of customer service whilst ensuring compliance and performance targets are met in line with company processes and procedures.
• Establishing the best transport solution, Express Air, Charter, Hand carry or Road
• Complete Customs checks
• Providing accurate complex quotations and gaining 3rd party costings
• Taking booking details, arranging collections/deliveries
• Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
• Support 24/7/365 operations and service delivery Time Critical Operations & Service Delivery Accountabilities Key activities Customer
• To act as the first point of contact for all internal and external customers contacting Time Critical Stakeholder
• Deal with all internal and external customers visiting the Service Centre in a professional manner.
• Responding to Problem Pieces and ensure redistribution is arranged in accordance with required standards Represent the business in a professional and efficient manner to increase customer satisfaction.
Qualifications/Education/Certificates
• Extensive experience within the Airfreight industry, specifically dealing with Time sensitive shipments
• Outstanding customer service skills
• Operational process knowledge
• Ability to work in a high-pressured environment
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Good Maths and English
• Excellent knowledge of computer applications
• Good at establishing working relationships and developing personal contacts
• Strong personal influencing and consultative skills
• Good analytical and commercial awareness
• Self-motivated with good judgement and decision-making qualities
• Strong Negotiation skills
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
