Customer Services Administrator

Job Title: Customer Services Administrator

Location: Ipswich with home working a few days a week after successful completion of training

Salary: Confirmed at application stage

Benefits:

• Pension
• Life cover
• 23 days Holiday rising to 25 days after 2 years
• Voluntary/flexible/opt-in benefits that can include Private Medical Insurance, Holiday Buy, Voluntary additional life/partner life cover, Critical/partner Illness Cover, Dental Insurance, Medical Cash Plan, Health Screening, RAC Motor Breakdown Cover, Cycle to work scheme, Retail Vouchers, Travel Insurance, Childcare Voucher scheme, Season Ticket Loans and Give As You Earn

Hours: 9am to 5.30pm Monday to Friday

About the role of Customer Services Administrator

Working in a busy team your role will focus on providing a high level of customer services and the associated administration to existing mortgage and loan customers. Full training will be provided. This is a super position for someone keen to develop their career in the financial services and specialist lending sectors. You will deal with a variety of queries from borrowers, third parties and clients and will be required to deliver a professional service to all parties.

Responsibilities for the role of Customer Services Administrator

• Receive and resolve queries from existing mortgage customers/borrowers and their advisers
• Report problem issues accurately and proactively in a timely and professional manner
• Ensure that changed made to a borrowers account are dealt in accordance to process and procedures
• Explain the terms and conditions of a borrower's loan to the borrower has a good understanding of the terms and conditions of the loan
• Accurately record actions and conversation on the internal database
• Liaise with third parties

Experience required for the role of Customer Services Administrator

• Great customer service skills and experience of telephone-based customer services.
• Ability to communicate at all levels
• Ability to meet deadlines and organise workload
• Strong team player work ethic
• Knowledge of mortgage documentation or an understanding of the mortgage market is highly desirable but not essential

For more information regarding the role of Customer Services Administrator please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days