Customer Success Executive - Customer Service - Fintech

Our client is a leading FinTech player and offers a unique cashflow management solution designed to help business owners grow their businesses whilst enabling them to forget about their cashflow problems. They are currently looking to bring on a Customer Success Executive to join their growing team in London.

What your day-to-day looks like:

• Provide live customer support (phone, webchat, email support) and delivering a first-class servicing and customer experience.
• Captures and converts new sales prospects that flow through the inbound servicing channel. Up-selling of subscriptions to existing customers and cross-selling (lead referrals) of invoice finance products.?
• Resolution of customer issues, including working with internal stakeholders to resolve (Tech support, Credit Risk, Finance, Invoice Finance).
• The remit of the role operates across both reactive live servicing (inbound) BAU service and proactive (campaign/initiative) based settings.?

Requirements:

• Prior experience in customer service or customer success role and dealing directly with customers.
• Experience with consultative selling to customers (up-selling or cross-selling) via remote channels.
• Strong people skills / service-minded.?
• Driven and results-oriented individual.?
• Strong team collaboration skills and ability to influence senior stakeholders.?
• Emphasis on client delivery and the 'here and now', but with ability to work independently on driving forward continuous improvements.?

The successful candidate will be rewarded with a market leading salary, discretionary bonus & excellent benefits package.