Salary: 33,000 + substantial pension and benefits GBP
This is an opportunity for a hardworking and enthusiastic individual in a key customer facing role within the South West Region which requires the ability to deal with sensitive matters and manage customer expectations.
Playing a significant part in the delivery of services to our customers on a day-to-day and strategic basis, focusing on optimising the use of and management of all property, buildings and workplaces.
The role involves leading operational oversight, delivered either directly or through a third-party supplier partner network, over the whole portfolio.
This role will oversee, deliver and support all aspects of day-to-day hard & soft FM services, including contract and supplier management; in addition to the planning and delivery of an extensive maintenance/minor works programme. Acting as the key customer interface across their area/building, working in a partnership of delivery through our supplier partner network.
About DIO
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Responsibilities
The Facilities Manager will manage and develop their staff; working with them to assure compliance relating to policy, instructions and guidance. The DIO FM is responsible for Hard and Soft FM advice and delivery within their delegated area of responsibility, defined within a Service Delivery Area (SDA). The FM has responsibilities for Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery and Issue Resolution across their sites reporting to the Senior Facilities Manager (SFM).
- Deliver specific delegated responsibilities for approval of Billable Works and Soft FM activities acting as or supporting the Service Managers Representative
- Provide accurate responses to focal point requests relating to DIO wide queries, ensuring infrastructure related risks and issues on the site are identified and managed; actively participating with the SFM in stakeholder engagement including at Establishment Weekly Meetings and the Site Infrastructure Management Meeting.
- Encourage a working culture which promotes a healthy, safe and inclusive environment, prioritises people's development and supports smarter ways of working. Building strong collaborative, professional working relationships with colleagues and other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.
- Proactively manage work tasks through clear and effective direction. Supporting and participating in a culture of continuous improvement.
- Providing support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities.
A full UK driving licence is required as the Region is geographically large, and the successful candidate will be site based with a requirement to travel to different locations to fulfil the role successfully and effectively, including occasional national travel. Public Transport is not available to many locations.
Desirable Experience & Skills
- Understanding and complying with statutory, regulatory and professional requirements
- Local management of key suppliers, able to support negotiations, management or escalation issues
- Commercial experience gained within a property, facilities management or similar function
Licences
Full UK Driving Licence required.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Leadership
- Changing and Improving
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
- Delivering at Pace
Benefits
- Highly competitive with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks We value diversity and are committed to being an equal opportunities employer .
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service.
- Enhanced parental leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
To learn more about our full range of benefits, view our Candidate Information Guide attached.
This post does not offer any assistance with relocation allowances.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use ofall tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is WholeForce and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working will be considered.
Things you need to know
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn .
This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the Lead Behaviour - Managing a Quality Service plus your Personal Statement and Job History.
In this instance the remaining elements will be tested at interview.
At application you will be assessed against the following:
Behaviours:
- Managing a Quality Service
- Delivering at Pace
Experience:
- CV including Job History
- Personal Statement
Detailing in no more than 500 words details of experience with the following:
1. Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships
2. Experience in customer relationship management and stakeholder liaison
3. Ability to work on initiative within a wide ranging but structured environment
4. Adaptability to manage changing priorities and tight deadlines
5. Use of Microsoft Office Applications (Outlook, Excel, Teams etc) to support work outputs
At interview you will be assessed against the above PLUS the following:
Behaviours:
- Leadership
- Changing and Improving
We want to offer opportunities to all who are successful at interview for our roles, but this isnt always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.
Application sifting is scheduled to take place on week commencing 26th September 2022.
Interviews are currently taking place via Microsoft Teams Video and will be conducted week commencing 3rd October 2022.
A minimum of 2 full working days notice will be provided for interviews.
We endeavour to stick to these dates, but these are subject to change around business needs.
To assist with your application please find attached below:
- DIO Candidate Information Guide
For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section
..... click apply for full job details