Senior Credit Controller

Are you commercially focused and able to persuade and influence your clients to achieve desired outcomes? Do you enjoy building relationships and turning around their accounts to create more positive conversations?

Now is a really exciting time for you to join the NHS SBS family! Not only because we have achieved recognition for being one of the Top 20 Great Places to Work in the UK, but we are right at the beginning of a multi-million-pound enterprise transformation project across several areas including our Finance and Accounting department.

Huge growth and development in this area has led to the need for a brand-new team of Senior Credit Controllers. You will support the Collections and Accounts Receivable functions managing projects and implementing efficiencies & improvements with a commercially focused approach. The role will involve improving collections through building and maintaining customer relationships whilst investigating and resolving their queries. Alongside debtor management, the team will play an active role in handling our client relationship and driving and demonstrating continuous improvement of the efficiency and performance of the service.

This is a lively team, with strong growth and improvement plans for 2022 and beyond, so being able to thrive whilst staying organised with high volumes will put you in the best position to develop your career and grow with us.

This is a hybrid working role, and as a new employee, a minimum of 3 days a week in the office will be encouraged during the initial 3-month induction period, reducing to 1 to 2 days following successful completion.

What you'll be doing

• Be responsible for a variety of ledgers and negotiating payments of outstanding invoices
• Looking through the historical data and create an accurate picture of what's occurred on the account to date
• Determining realistic sums to collect from debtors and arrange collections
• Allocating receipts
• Proactively reviewing Client Debt reports
• Handling complicated cases and more challenging client issues
• Collecting for our Focus Client base, where quality and success are of much greater importance
• Ensure security, integrity, and confidentiality of all data

What you'll bring

• Previous experience within a credit control role/environment
• Excellent communication skills, both written and verbal, to drive successful outcomes for both the business and our clients
• The ability to persuade and influence debtor behaviour in a positive and professional manner
• Excellent Office skills - Word, Excel, and PowerPoint
• Driven and self-motivated to deliver excellent results
• Ability to prioritise own workload based on strategic motives, to achieve the best results in target-based environment
• Flexible and adaptable to work environment and requirements

It would be great if you had

• A solid understanding of Oracle, in particular Order Management, Receivables and Receipting modules, ideally in a Shared Service environment
• Knowledge of Direct Debit Process and Fees based billing regimes
• CICM or other Collections qualifications

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full Time Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Mark
Salary: up to £27,000 dependent on experience and development needs
Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about our company?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.