Job Description
Job Description:
Job Title: Operations Lead
Corporate Title: Vice President
Location: Chester
Bank of America:
We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run our business.
Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management.
Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.
Role Description:
• Daily pulse on the performance of the processes (QC) with anomaly reporting to management and/or escalation for support
• Playbook review and updates (operational documentation)
• Ongoing, accurate evidence of adherence to documented policy (audit)
• Commitment to metric improvement and knowledge of driving criteria behind trends. Ensure all metrics align to performance or risk (operational performance)
• Respond to all management concerns (daily task)
• Partner with technical teams and business teams to drive change and explain impact
• Integrate detection rule changes driven by the business, the technology, management, or data analysis
The Team:
The Global Information Security - Cyber Defense team is a global operations shop with leading edge tools, processes, and people. This role will be responsible for ensuring that the people, process, and technology, are operating effectively within the scope of Outbound Email Communication. The role requires someone who will be proactive in furthering the maturity of the operation processes and defining the scope of content detection. The candidate should possess a high degree of intellectual curiosity and a strong desire to find and mitigate risks. Candidate will gain experience of operating in a technically complex, fast changing, and dynamic environment. Bank of America GIS encourages career mobility, and this role provides the opportunity to be part of a team where development and advancement is actively supported.
Candidate must be willing to enroll in Associate Investment Monitoring due to the nature of the role and access.
This role will require occasional work outside of first shift in order to support technical upgrades and incidents impacting the Outbound Email Communication. The individual will be on call and require global interaction with the entire Follow the Sun team.
Core Skills:
• Comfortable presenting detailed, data driven conclusions to peers, im mediate management and senior level
• Able to work independently to drive change and mitigate risk
• At ease engaging technical experts and being able to relay technical information
• Demonstrated commitment to clear and documented procedures around change
• Hands on involvement with creation of DLP detection rules and deep dive into results of that detection, complete with recommendation for changes based on the results
• Ability to 'keep the lights on' in an operational role at the same time envisioning a plan for the future, eliminating the risk for remaining stagnant in security.
• Familiarity and support of governed Rules and Regulations, including Regional restrictions
• experience in information security, with a focus on DLP detection tools
• Knowledge of information security technologies, techniques and processes
• Understanding of Industry leading Data Loss Prevention technologies
• Python or other development language experience
• SMTP routing understanding
• Regex writing
Preferred
• Certifications - Security+, Network+, CEH, CISSP, CySa, CCNA, CCNP
• Bachelors or higher in Cyber Security field
Bank of America:
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Job Band:
H5
Shift:
Hours Per Week:
35
Weekly Schedule:
Referral Bonus Amount:
0
Job Title: Operations Lead
Corporate Title: Vice President
Location: Chester
Bank of America:
We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run our business.
Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management.
Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.
Role Description:
• Daily pulse on the performance of the processes (QC) with anomaly reporting to management and/or escalation for support
• Playbook review and updates (operational documentation)
• Ongoing, accurate evidence of adherence to documented policy (audit)
• Commitment to metric improvement and knowledge of driving criteria behind trends. Ensure all metrics align to performance or risk (operational performance)
• Respond to all management concerns (daily task)
• Partner with technical teams and business teams to drive change and explain impact
• Integrate detection rule changes driven by the business, the technology, management, or data analysis
The Team:
The Global Information Security - Cyber Defense team is a global operations shop with leading edge tools, processes, and people. This role will be responsible for ensuring that the people, process, and technology, are operating effectively within the scope of Outbound Email Communication. The role requires someone who will be proactive in furthering the maturity of the operation processes and defining the scope of content detection. The candidate should possess a high degree of intellectual curiosity and a strong desire to find and mitigate risks. Candidate will gain experience of operating in a technically complex, fast changing, and dynamic environment. Bank of America GIS encourages career mobility, and this role provides the opportunity to be part of a team where development and advancement is actively supported.
Candidate must be willing to enroll in Associate Investment Monitoring due to the nature of the role and access.
This role will require occasional work outside of first shift in order to support technical upgrades and incidents impacting the Outbound Email Communication. The individual will be on call and require global interaction with the entire Follow the Sun team.
Core Skills:
• Comfortable presenting detailed, data driven conclusions to peers, im mediate management and senior level
• Able to work independently to drive change and mitigate risk
• At ease engaging technical experts and being able to relay technical information
• Demonstrated commitment to clear and documented procedures around change
• Hands on involvement with creation of DLP detection rules and deep dive into results of that detection, complete with recommendation for changes based on the results
• Ability to 'keep the lights on' in an operational role at the same time envisioning a plan for the future, eliminating the risk for remaining stagnant in security.
• Familiarity and support of governed Rules and Regulations, including Regional restrictions
• experience in information security, with a focus on DLP detection tools
• Knowledge of information security technologies, techniques and processes
• Understanding of Industry leading Data Loss Prevention technologies
• Python or other development language experience
• SMTP routing understanding
• Regex writing
Preferred
• Certifications - Security+, Network+, CEH, CISSP, CySa, CCNA, CCNP
• Bachelors or higher in Cyber Security field
Bank of America:
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Job Band:
H5
Shift:
Hours Per Week:
35
Weekly Schedule:
Referral Bonus Amount:
0
About Bank of America