Job Description
Are you commercially focused and able to persuade and
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
influence your clients to achieve desired outcomes? Do you enjoy building
relationships and turning around their accounts to create more positive
conversations?
Now is a really exciting time for you to join the NHS SBS
family! Not only because we have achieved recognition for being one of the Top
20 Great Places to Work in the UK, but we are right at the beginning of a
multi-million-pound enterprise transformation project across several areas
including our Finance and Accounting department.
Huge growth and development in this area has led to the need
for a brand-new team of Senior Credit Controllers. You will support the
Collections and Accounts Receivable functions managing projects and
implementing efficiencies & improvements with a commercially focused
approach. The role will involve improving collections through building
and maintaining customer relationships whilst investigating and resolving their
queries. Alongside debtor management, the team will play an active
role in handling our client relationship and driving and demonstrating
continuous improvement of the efficiency and performance of the service.
This is a lively team, with strong growth and improvement
plans for 2022 and beyond, so being able to thrive whilst staying organised
with high volumes will put you in the best position to develop your career and
grow with us.
This is a hybrid working role, and as a new employee, a minimum of 3 days a week in the office will be encouraged during the initial 3-month induction period, reducing to 1 to 2 days following successful completion.
What you'll be doing
Be responsible for a variety of ledgers and negotiating
payments of outstanding invoices
Looking through the historical data and create an accurate
picture of what's occurred on the account to date
Determining realistic sums to collect from debtors and
arrange collections
Allocating receipts
Proactively reviewing Client Debt reports
Handling complicated cases and more challenging client
issues
Collecting for our Focus Client base, where quality and
success are of much greater importance
Ensure security, integrity, and confidentiality of all data
What you'll bring
Previous experience within a credit control role/environment
Excellent communication skills, both written and verbal, to
drive successful outcomes for both the business and our clients
The ability to persuade and influence debtor behaviour in a
positive and professional manner
Excellent Office skills - Word, Excel, and PowerPoint
Driven and self-motivated to deliver excellent results
Ability to prioritise own workload based on strategic
motives, to achieve the best results in target-based environment
Flexible and adaptable to work environment and requirements
It would be great if you had
A solid understanding of Oracle, in particular Order
Management, Receivables and Receipting modules, ideally in a Shared Service
environment
Knowledge of Direct Debit Process and Fees based billing
regimes
CICM or other Collections qualifications
If you are interested in this role but not sure if your
skills and experience are exactly what we're looking for, please do apply, we'd
love to hear from you!
Employment Type: Full Time Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Mark
Salary: up to £27,000 dependent on experience and development needs
Benefits: 25 days annual leave with the option to buy
additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support
many ways of working and can offer a range of flexible working arrangements.
So, if you're interested and need to work flexibly, we encourage you to apply
and talk to us about what might be possible.
Loved reading about this job and want to know more about our
company?
NHS Shared Business Services (NHS SBS) was created by the
Department of Health and Social Care to deliver corporate services to the NHS.
A unique joint venture with Sopra Steria, a European leader in digital services
and software development, we make life easier for NHS employees, patients, and
suppliers, and deliver value for money to the taxpayer. Proud members of the
NHS family, we provide finance & accounting, digital, procurement and
workforce services to more than half the NHS in England, and our solutions are
underpinned by cutting-edge technologies and our teams' expertise, in-depth
understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of
the NHS family, are committed to being a force for good, and are dedicated and
empowered to act responsibly and sustainably at organisational, team and
individual level.
Would you like to join us on our journey?
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
influence your clients to achieve desired outcomes? Do you enjoy building
relationships and turning around their accounts to create more positive
conversations?
Now is a really exciting time for you to join the NHS SBS
family! Not only because we have achieved recognition for being one of the Top
20 Great Places to Work in the UK, but we are right at the beginning of a
multi-million-pound enterprise transformation project across several areas
including our Finance and Accounting department.
Huge growth and development in this area has led to the need
for a brand-new team of Senior Credit Controllers. You will support the
Collections and Accounts Receivable functions managing projects and
implementing efficiencies & improvements with a commercially focused
approach. The role will involve improving collections through building
and maintaining customer relationships whilst investigating and resolving their
queries. Alongside debtor management, the team will play an active
role in handling our client relationship and driving and demonstrating
continuous improvement of the efficiency and performance of the service.
This is a lively team, with strong growth and improvement
plans for 2022 and beyond, so being able to thrive whilst staying organised
with high volumes will put you in the best position to develop your career and
grow with us.
This is a hybrid working role, and as a new employee, a minimum of 3 days a week in the office will be encouraged during the initial 3-month induction period, reducing to 1 to 2 days following successful completion.
What you'll be doing
Be responsible for a variety of ledgers and negotiating
payments of outstanding invoices
Looking through the historical data and create an accurate
picture of what's occurred on the account to date
Determining realistic sums to collect from debtors and
arrange collections
Allocating receipts
Proactively reviewing Client Debt reports
Handling complicated cases and more challenging client
issues
Collecting for our Focus Client base, where quality and
success are of much greater importance
Ensure security, integrity, and confidentiality of all data
What you'll bring
Previous experience within a credit control role/environment
Excellent communication skills, both written and verbal, to
drive successful outcomes for both the business and our clients
The ability to persuade and influence debtor behaviour in a
positive and professional manner
Excellent Office skills - Word, Excel, and PowerPoint
Driven and self-motivated to deliver excellent results
Ability to prioritise own workload based on strategic
motives, to achieve the best results in target-based environment
Flexible and adaptable to work environment and requirements
It would be great if you had
A solid understanding of Oracle, in particular Order
Management, Receivables and Receipting modules, ideally in a Shared Service
environment
Knowledge of Direct Debit Process and Fees based billing
regimes
CICM or other Collections qualifications
If you are interested in this role but not sure if your
skills and experience are exactly what we're looking for, please do apply, we'd
love to hear from you!
Employment Type: Full Time Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Mark
Salary: up to £27,000 dependent on experience and development needs
Benefits: 25 days annual leave with the option to buy
additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support
many ways of working and can offer a range of flexible working arrangements.
So, if you're interested and need to work flexibly, we encourage you to apply
and talk to us about what might be possible.
Loved reading about this job and want to know more about our
company?
NHS Shared Business Services (NHS SBS) was created by the
Department of Health and Social Care to deliver corporate services to the NHS.
A unique joint venture with Sopra Steria, a European leader in digital services
and software development, we make life easier for NHS employees, patients, and
suppliers, and deliver value for money to the taxpayer. Proud members of the
NHS family, we provide finance & accounting, digital, procurement and
workforce services to more than half the NHS in England, and our solutions are
underpinned by cutting-edge technologies and our teams' expertise, in-depth
understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of
the NHS family, are committed to being a force for good, and are dedicated and
empowered to act responsibly and sustainably at organisational, team and
individual level.
Would you like to join us on our journey?
About Sopra Steria