Job Description
This role offers a competitive salary, hybrid working ( London or Cardiff office approx 5 - 8 days a month, combined with homeworking) 28 days holiday a year plus Bank Holidays and 11% pension from the second year!
Salary £21,000 - £24,242
About the role
Role: Permanent
The team admin role is responsible for the day to day running's of the Which? Endorsement Team.
This includes updating our CRM system (salesforce) on a daily basis with any new opportunities, ensuring our licensing process is being followed accurately and systems are operating efficiently. The role is also responsible for producing reports on our team's performance (including opportunities, sales, conversion, revenue etc...) and monitor external logo usage.
Key Responsibilities include:
Please view the attached role profile to view more details about this role.
What we're looking for:
You'll be able to demonstrate excellent administration, organisation and planning skills. Beyond this, we're looking for someone who will build genuine working relationships across the team, take ownership and become an indispensable team member.
You'll enjoy working as part of a team and supporting them when needed. You relish the opportunity to have autonomy in this role and finding opportunities to improve what we do.
About the rewards?
About Which?
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.
We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.
To apply for this role, attach your CV and a short covering letter explaining why you would be the right person for the role (if you wish to discuss the role, salary or any of the benefits, then drop an email).
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates.
We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.
Salary £21,000 - £24,242
About the role
Role: Permanent
The team admin role is responsible for the day to day running's of the Which? Endorsement Team.
This includes updating our CRM system (salesforce) on a daily basis with any new opportunities, ensuring our licensing process is being followed accurately and systems are operating efficiently. The role is also responsible for producing reports on our team's performance (including opportunities, sales, conversion, revenue etc...) and monitor external logo usage.
Key Responsibilities include:
- Extracting reports from Content's database on what opportunities the ES Team has.
- Ensuring the CRM (Salesforce) is kept up to date with opportunities and throughout the licensing process.
- Reporting any issues or inaccuracies to the Operations Manager.
- Maintaining renewal opportunities in a timely manner and ahead of Account Managers preparing for the month ahead
- Checking that licensees are using the logo correctly, and that licensees that choose not to renew are no longer using the logo (on a spot check basis).
- Producing regular reports on Endorsement Scheme performance for team meetings, internal stakeholders and other ad-hoc purposes on measurements like conversion, revenue, sales and opportunities.
Please view the attached role profile to view more details about this role.
What we're looking for:
You'll be able to demonstrate excellent administration, organisation and planning skills. Beyond this, we're looking for someone who will build genuine working relationships across the team, take ownership and become an indispensable team member.
You'll enjoy working as part of a team and supporting them when needed. You relish the opportunity to have autonomy in this role and finding opportunities to improve what we do.
About the rewards?
- 28 days holiday + all bank holidays
- 35 hour working week
- Hybrid working
- Healthcare insurance
- Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months
- Free life assurance cover (worth at least 4x your annual salary)
- Award-winning pension scheme of 6% and 11% after your first year
- Flexible working
- Free access to Which? member content
- Free access to Which? money and legal helplines
- 50% off making a will with Which? wills
- Tax-free cycle to work scheme
- Modern open plan office with bicycle parking, showers, fresh coffee and healthy food options in the staff restaurant. We even have access to a private section of Regent's Park, perfect for lunchtime strolls.
About Which?
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.
We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.
To apply for this role, attach your CV and a short covering letter explaining why you would be the right person for the role (if you wish to discuss the role, salary or any of the benefits, then drop an email).
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates.
We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.
About WHICH?