WHICH?

This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme. Location: London/Hybrid (5-8 days in the office per month) Salary £80,000 - £90,000 per annum You will need to submit a cover letter explaining how you meet the capabilities for the role, alongside your CV for your application to be considered. Application closing date E.O.D 27th May 2024. 1st round Interviews to take place at our London office w/c 3rd June. About the role We have an exciting opportunity for a senior expert on digital and data policy to join Which? and drive the organisation's work to understand the impact of digital markets, new technology and data use have on consumers and identify what changes may be needed to make sure they enjoy the benefits delivered by these markets without suffering harm. This is a high profile role, reporting to the Director of Policy and Advocacy and Executive Committee member. You will be responsible for developing Which? 's policy position on digital and data and making sure development and regulation of digital across markets and sectors deliver good outcomes for consumers. You can read about our policy and advocacy work in this area in our Policy and Insight website . This is an ambitious and unique opportunity to: Lead our Digital Policy Team and our cross-organisational influencing priorities in the digital space. Be responsible for developing high-quality, robust policy outcomes and solutions Which? should pursue to tackle online and digital infrastructure harms based on the evidence and understanding you, your team and the wider organisation. Develop strong relationships across sectors where digital is transforming consumer experiences of services and products, establishing yourself and Which? more generally with big and small tech, regulators, policy-makers and government Continue building our understanding of what is going on in digital innovation and its application that can and will impact on consumers, producing an ongoing clear plan to cascade this across the organisation Make sure that our views and policy positions are written up and communicated in the most effective way to influence and ensure that consumers' views and rights are represented and protected. As part of the extended leadership team play an active role in the management of the Advocacy directorate. The policy team is part of the Advocacy Group that includes the campaigns team, external affairs and a multidiciplinary analytical team including researchers, data scientists and economists. About you: Significant knowledge and experience of working on digital issues or data Proven experience of developing and driving policy analysis in market-based situations Strong proven team management,leadership skills and experience of utilising multidisciplinary teams to deliver impact to deadlines. Skilled influencer with excellent written and oral communication skills, who can make the complex simple for a wide range of stakeholders Confident public speaker with experience of influencing opportunities including roundtables, podium speeches and senior stakeholder networking. Significant experience of cultivating relationships with senior stakeholders in businesses and Government. This is a very important role for Which? covering the range of digital life issues from connectivity to how digital marketplaces work. So we'll be looking for you to get to the root of the issue. You will be able to build strong relationships across new and existing networks, and be confident in influencing industry experts and bringing people with you. Your ability to communicate effectively to audiences inside and outside Which? will drive forward change and help position Which? as the pre-eminent force driving change for and with consumers in this area. We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus Bank Holidays & options to buy additional days Award winning pension scheme - when you pay in 3%,Which? paysin 6% (rising to 11% after one year of service.) Discount site Sodexo which offers large off every day shopping and holidays Annual Bonus (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money and legal helplines Work from (almost) anywhere" for 4 weeks of the year policy The interview process for this role involves:- An interview at our London offices (approximately 45-90 minutes) consisting of values and experience-based competency questions. 2nd face-to-face interview with a pre-interview task. About Which? We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website . At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 16th. We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here . Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received . Role Profile Template - Head of Digital life and Scams policy.pdf

Role: Senior Money & Shopping Content Producer/Writer Term: 12-month fixed-term contract Salary: £30,000 - £38,000 Location: London (Hybrid Working, 1-2 days per week in the office) A bit about us Which? is the UK's consumer champion. As an organisation we're not for profit - a powerful force for good, here to make life simpler, fairer and safer for everyone. We're the independent consumer voice that provides impartial advice, investigates, holds businesses to account and works with policymakers to make change happen. We fund our work mainly through member subscriptions. We're not influenced by third parties - we never take advertising and we buy all the products that we test. As a journalist in our Money & Shopping team you will have a unique opportunity to truly make change happen at an organisation that is synonymous with consumer rights, making and breaking stories that speak directly to millions of UK consumers, improving business practices and driving better decisions by policy makers. What you'll be doing On a daily basis you will be pitching, researching and writing expert news, advice and features on Money and Shopping issues for our online and magazine audiences, and working to identify future trends and consumer concerns. You'll also get to tell your stories through our award-winning podcasts and video channels. Some of the topics you'll be writing about might be complicated, but you'll have the ability to crunch data and transform complex concepts into accessible and engaging copy, while always keeping in mind what the news means for consumers and offering them actionable advice. What we're looking for You'll love to write, and you'll be unafraid to delve into the weeds of a problem, unearthing the most practical solutions and compelling consumer-focused angles. With an understanding of what makes a good story and how to present it well, you will be tenacious, with an interest in personal finance and retail, and have experience of creating content for online audiences. Print experience is a bonus. You'll be great at both research and writing, with a strong news sense and the ability to work to both tight deadlines and on longer-term research projects. You'll be brimming with creative ideas for new approaches to content creation and innovative ways to tell stories. We'd love it if you have a background in copywriting or journalism. Familiarity with common content management systems, delivering stories via multiple channels and formats, plus a good understanding of SEO is essential. If this sounds like your ideal next role, we'd love to hear from you. Please attach your up-to-date CV and short covering letter outlining why you feel this role would be a great fit for you. Applications close 30 September 2022 . About the rewards? You get a competitive salary, 28 days' holiday, contributory pension, life assurance, private medical cover, health insurance, full Which? membership for free, 50% off making a will with Which? Wills, modern open plan offices with bicycle parking, showers and wellbeing initiatives like yoga, massage and counselling at reasonable rates. About the Which? way of life? We want you to do great work and enjoy it in a workplace that respects and empowers you. We've signed up to the Time to Change employer pledge that protects staff against mental health discrimination. We're also a Stonewall accredited employer. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Salary £45,000 - £60,000 We're looking for a DevOps engineers to join our Which? Technology team on a permanent, full-time basis. Despite the current circumstances we are still actively recruiting for roles. In compliance with UK Government advice relating to COVID-19, this role may initially be remotely based in line with the rest of our workforce and we will supply you with the tools and technologies to enable you to work in this way. During this phase, interviews will likely be conducted over video conferencing technology, e.g. Google Hangouts or similar. It's a pivotal time for Technology at Which? as we drive forward our ambitious transformation programme, putting users at the heart of every product we create, evolving our technologies to deliver best in class user experiences. Over the next twelve months we will be developing both our commercial and advocacy product offering, trialling new ways of working, driving innovation and enabling the teams we work with, both supporting existing systems and in the provision of new ones. What you'll be doing As a DevOps Engineer, you will work across a number of Which?'s key systems, using modern DevOps techniques across the full infrastructure development lifecycle. This will be utilising mainly CircleCI, Docker, Git, Terraform, Python, Bash and AWS, including EC2, Elastic Beanstalk, RDS, Route53, ElastiCache, API Gateway, Lambda, VPC, Elasticsearch, WAF and CloudFront etc. The application technology stack is also fairly diverse and includes Ruby, Python, PHP, Java, NodeJS, Redis, Postgres and MySQL. We work on a varied selection of projects with numerous teams across the business, using mainly Scrum within the Scaled Agile (SAFe) framework. You will be joining a fun and supportive team, and sharing knowledge and collaboration are core team values. We will expect you to contribute your own ideas and expertise at all stages and hope that you will be able to work with us to shape our DevOps processes and drive improvement. We are big on investing in, and developing, our employees so will work with you to develop your skills so that you can excel in your role. What we'll need from you Although ideally, we are looking for candidates that have prior experience working as a DevOps Engineer we will also consider exceptional candidates that are able to demonstrate a real ambition to progress, and have proven success in a development or operations role that are considering transitioning to their first DevOps role. We ideally want someone who really loves technology and has a real interest in following DevOps trends and new practices. You will definitely need to have prior experience of AWS and Docker and a solid knowledge of Terraform would also be desirable. An in-depth understanding of the HTTP protocol and a background in building high-availability distributed systems with horizontal scalability would also be beneficial. What we'll offer you We believe in getting the best out of people, and our refurbished modern working environment is relaxed and friendly, including a subsidised canteen with access to its own roof terrace. There are excellent benefits including 28 days annual leave, private healthcare, an excellent pension scheme and the usuals like flexible working, Cycle to Work, Season Ticket Loan and Childcare Vouchers etc. We even have a private section of Regent's Park which is handy for hot summers and team building events! An AWS certification sponsorship scheme will be available to all DevOps employees should you want to become a qualified engineer or architect. This is an ideal role for somebody who wants to move up and progress their career to the next level within the DevOps field. It's a great time to join as we have just launched our new values! Click here to find out what we feel reflects what we do and how we work. To find out more about this role click on the link to view the job description. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. An AWS certification sponsorship scheme will be available to all DevOps employees should you want to become a qualified engineer or architect. This is an ideal role for somebody who wants to move up and progress their career to the next level within the Devops field. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Salary: £38,000 - £42,000 We are looking for an Analyst to join our growing people team on a 6 month FTC. The Analyst will be responsible for analysing, evaluating and presenting data which supports People Team decision making and planning. About the role Reporting to our Head of Reward, you'll be responsible for: Identifying and reporting on reward data to support the Which? Reward principles and practices Managing the D&I dashboard and making recommendations from the data on potential D&I actions to share with the D&I lead Carrying out monthly PT reporting as required Analysing candidate and other recruitment data to drive decision making Equal pay, gender pay gap, Ethnicity and other diversity pay gap reporting I Trent HRIS development and support Supporting the People Team leads and People Partners with reporting requirements and other ad hoc requests, as required from time to time About you Ability to analyse and evaluate issues in HR An analytical mindset and genuinely excited to dig into data to provide insight Understanding of specific HR Systems (iTrent, eArcu) Strong interpersonal skills and the ability to communicate effectively with people of all levels Ability to understand and interpret business needs and identify the most appropriate data source to support analysis A proactive approach Working knowledge of HR is helpful or at least an interest in HR We also have these benefits for you to consider: 28 days holiday + all bank holidays 35 hour working week Hybrid way of working, with patterns agreed at team level, based on the requirements for the role Award winning pension scheme - when you pay in 3%,Which? paysin 6% (rising to 11% after one year of service.) Healthcare insurance Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months Free life assurance cover (worth at least 4x your annual salary) Free access to Which? member content Free access to Which? money and legal helplines 50% off making a will with Which? wills Tax-free cycle to work scheme Our office is across the road from Great Portland St Underground and a few minutes' walk from Regents Park Underground station. About Which? All our roles are now hybrid and we will supply you with the tools and technologies to enable you to do this. We may also cease advertising this role at any given time. Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful. We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Which? is the UK's consumer champion. As an organisation, we're not for profit and all for protecting consumers - a powerful force for good, here to make life simpler, fairer and safer for everyone. We stand up for what's right for consumers, their experiences drive us to make things better. Our research gets to the heart of the consumer issues that matter, and our expert advice is completely impartial. The same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. We investigate and make change happen - from tackling online scams to campaigning for safer products, we're the independent consumer voice that influences politicians and lawmakers and holds businesses to account. We are not influenced by third parties - we never take advertising or accept freebies from manufacturers. Everything we do is about championing consumers. We'll always be on their side, fighting their corner and working to make them more powerful. About the role: We're looking for am IT Service Desk Technician to join on a 6 month FTC provide excellent 1 st , 2 nd and 3 rd line support in a user focused environment to ensure that there is an informed and effective use of IT services, and that desktop/laptop, software and application incidents and queries are resolved within timely SLAs. Responsibilities: You'll be joining a small team of experts that work as part of our wider Tech team. It's a busy and varied role and we'll expect you to take responsibility for a wide range of tasks. Key priorities for the role include: Resolving incidents and queries, giving advice, and recommending solutions within defined Service Level Agreements (SLAs) whilst adhering to company policies and procedures Recording requests for assistance in the IT ticketing system Monitoring of key systems and platforms Troubleshooting issues and gather all information required before assigning Commissioning new or replacement equipment Tracking and document the incident-solving process Assisting the business by providing support for occasions such as office moves, events, media launches etc. as and when required Developing and promote customer support services in conjunction with the overall IT Management Team Supporting the wider IT team, and/or manager to deliver project-based IT solutions to the business. Requirements: 1st line, IT support experience An understanding of Microsoft systems Knowledge of IT ticketing systems (preferably Jira) The ability to be able to communicate with stakeholders, effectively at all levels What we'll give you in return We recognise that investing in our team of experts is one of the best ways to support our ambitious journey, and with that encourage knowledge sharing and learning; whether that's learning a new language, joining a lunch and learn session, attending a tech conference or making the most of your LinkedIn Learning subscription we work hard to look after our employees. There are excellent benefits including 28 days of annual leave, private healthcare, an excellent pension scheme (and the usuals... Cycle to Work, season ticket loan scheme etc.) We even have access to a private section of Regent's Park which is handy for hot summers and team building events! We are strong believers in maintaining a healthy work/life balance. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. If this sounds like the role for you then we would love to hear from you. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Salary - £60,000 - £80,000 About Technology at Which? Our Information Security, Product & Technology teams use leading technologies and tools - from AWS and Docker to Java, React.js and Salesforce - along with Agile working practices, to solve the technical challenges that enable Which? to champion consumers as a powerful digital force. About the role Information Security Technology Manager Reporting to our Head of Information Security, you'll be responsible for: Owning the operational and technical side of our security function. This will include reviewing and questioning current processes, suppliers, technologies and ways of working and collaborating with the Head of Information Security to use this insight and inform our strategy Partnering with technologists, business SMEs and our data compliance office to ensure that our teams are enabled and that controls are fit for purpose , this will also include partnering with our squads and engineering teams to automate tasks and optimise existing processes Owning security operations including managing incident management Partnering with our Managed Service Provider Evolving our information security function so that Which? continues to mature Recruiting, leading and supporting a small high performing Information Security Team Partnering with technologists to help inform and design security architecture All aspects of security change What we'll need from you You'll have a technical infosec background, so perhaps you are an existing security manager looking for a new challenge, a security engineer looking for your next step or a security architect that's looking to transition to a leadership role You'll enjoy working collaboratively with those around you, will be improvement focused and will make information security accessible to those that you partner with You'll be flexible, proactive and comfortable working as part of a small team that requires you to wear different hats at any one time Experience in PCI DSS would be an advantage, or a willingness to learn We also have these benefits for you to consider: 28 days holiday + all bank holidays 35 hour working week Hybrid way of working, with patterns agreed at team level, based on the requirements for the role Award winning pension scheme - when you pay in 3%,Which? paysin 6% (rising to 11% after one year of service.) Healthcare insurance Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months Free life assurance cover (worth at least 4x your annual salary) Free access to Which? member content Free access to Which? money and legal helplines 50% off making a will with Which? wills Tax-free cycle to work scheme Our office is across the road from Great Portland St Underground and a few minutes' walk from Regents Park Underground station. About Which? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful - and as people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen. Our work impacts in high profile areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. If this sounds like the role for you then we would love to hear from you We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Researcher (Market Analyst) - Consumer Finance Salary: £21,000 - £27,000 (Junior) £30,000 - £35,000 (Senior) Location: London - Hybrid Working (1-2 days in the office per week) We're looking for a junior or senior level researcher to join our Content Research and Analysis team. You will need to submit a cover letter for your application to be considered. Which? is now the largest independent consumer organisation in the UK. At our heart, we comprehensively review and recommend which products and services people should consider or avoid. We have 800,000 plus subscribers of our content, so we need to make sure we feature exactly the right brands and information. About the role In a nutshell, the person in this role will help us choose the best companies and brands to put under the spotlight. There's a lot riding on getting the choice right, so we need specialist researchers - that's where you come in. If you're enthusiastic, curious, passionate about research and believe you can deliver high quality outputs to hard deadlines, you're ready to succeed in this role. You'll have a particular focus on consumer finance - covering things such as banking, mortgages, and telecoms. You'll be a pro at selecting the companies we include and exclude in our research - based on robust data you've pulled together from reputable sources. You'll then collate and analyse information and data effectively, to aid our comparisons. In practice, this means: You'll pinpoint the best sources of market information/intelligence to help ensure we cover the right companies in our reviews. You'll be comfortable doing primary research with companies where necessary - for example, by making direct requests to them for detailed information. You'll be responsible for understanding the services and products available and using this understanding to choose which we should cover. You'll make sure that the things we concentrate on are relevant, representative, and appropriate for our consumer audience. Your analysis could involve anything from helping us devise ways to score different companies on the services they offer, to conducting robust price analysis to help consumers access the best value. You'll work collaboratively with editors, other specialist researchers and writers to ensure we create the best content possible. You'll also be asked to contribute to our editorial content, particularly news and advice on our digital platforms and timely content in our magazines. As you gain expertise, you'll be able to apply your skills to research any consumer market and apply your judgment and analysis to scope our wider coverage, as well as spot content opportunities for our website or magazines. What we're looking for: You'll have research experience - from past work or study - alongside an appreciation of how you could use it in this role. You'll be good at tracking down information and taking a critical look at sources and data. You'll be a bit of an Excel expert, with an exceptional eye for detail and a love of accuracy that will meet our exacting research standards. You'll be comfortable with finding, collecting, collating, and applying data or information to inform or underpin decisions. You're confident about building external contact networks and maintaining excellent business relationships. It goes without saying that excellent proven time management skills will be essential to ensuring multiple deadlines are met in a fast-paced publishing environment. You may have experience with content creation, or enthusiasm about contributing to our print and online outputs. You may have experience with, or an interest in, consumer finance or financial services. About the rewards? You get a competitive salary, 28 days' holiday, contributory pension, life assurance, private medical cover, health insurance, full Which? membership for free, 50% off making a will with Which? Wills, modern open plan offices with bicycle parking, showers and wellbeing initiatives like yoga, massage and counselling at reasonable rates. About the Which? way of life? We want you to do great work and enjoy it in a workplace that respects and empowers you. We've signed up to the Time to Change employer pledge that protects staff against mental health discrimination. We're also a Stonewall accredited employer. If you are interested, we would love to hear from you. Let us know what makes you stand out from the crowd by sending us a covering letter and your CV . Deadline: Friday 23 rd September 2022. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Salary: £60,000 - £85,000 We're looking for a Senior Engineer to join our Which? Technology team on a permanent, full-time basis. Despite the current circumstances we are still actively recruiting for roles. In compliance with UK Government advice relating to COVID-19, this role may initially be remotely based in line with the rest of our workforce and we will supply you with the tools and technologies to enable you to work in this way. During this phase, interviews will likely be conducted over video conferencing technology, e.g. Google Hangouts or similar. It's a pivotal time for Technology at Which? as we drive forward our pioneering transformation programme, putting users at the heart of every product we create, and evolving our technologies to deliver best-in-class user experiences. Over the next twelve months, we will be developing both our commercial and advocacy product offering, trialing new ways of working, driving innovation, and enabling the teams we work with, both supporting existing systems and in the provision of new ones. What you'll do As an engineering leader in one of our Squads, you will be working in a cross-functional Product Development team to help Which? deliver on its mission to reduce consumer harm by making life simpler, fairer, and safer. You'll help the team meet our high standards for the quality, security, accessibility, and architecture of the software we ship. Working collaboratively with other team members you'll help set the long-term vision for the Squad and guide the technology to meet that vision. As part of the broader engineering leadership team, you will contribute to our best practices and standards and be a champion for the innovative use of technology. You'll also contribute to the wider technology strategy and help us deliver as a department. What's important to us Experience in an agile Product Development environment and how it adds value to an organisation Transparency and collaboration Pragmatism and a bias for action A willingness to learn and teach others A passion to help us in our mission Diversity and inclusion Our Technology You can't know everything but we're looking for deep experience in a range of these areas Front End technologies e.g. React.js, Typescript, HTML5, CSS & SASS (Product teams) Back End technologies e.g. Java Kotlin/Spring Boot/GraphQL (Platform team) Mobile technologies e.g. React Native, Typescript, CSS & SASS (Mobile Team) CDNs, currently CloudFront Core JavaScript in the browser and server Cloud infrastructure, predominantly AWS CI/CD best practice and tooling e.g. CircleCI, Travis CI, Jenkins SQL, Redis, Graph, and other DB technologies Experience in API design and best practice, using both REST and GraphQL Observability tools e.g. NewRelic, AirBrake, Sentry Helpful experience Participation in product discovery Planning, designing, and measuring the impact of new features and changes Working with modern design patterns to build cloud-native solutions Experience working directly with senior stakeholders Interviewing and hiring Line management or mentoring Experience driving commercial outcomes We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

We're looking for a Lead DevOps Engineer (DevEx Engineering Manager) to join our Which? Technology team on a permanent, full-time basis. What you'll do As a leader in the Engineering department you will be working with other Engineering Managers and Principal Engineers to empower the engineering teams that enable Which? to deliver its mission to reduce consumer harm by making life simpler, fairer and safer. Our Developer Experience team is responsible for building the tools and services that Which? engineers use every day. This includes the infrastructure, security and reliability tooling we use to operate secure, fast fault tolerant systems. Along with the other Engineering Managers you'll help recruit and develop a diverse and talented team of engineers. As part of the broader engineering leadership team you will contribute to our best practices and standards and be a champion for the innovative use of technology. You'll also contribute to the wider technology strategy and help us deliver as a department. What's important to us Experience building tools and infrastructure that is used daily by other engineers Empathy and a willingness to invest in others Transparency and collaboration Pragmatism and a bias for action A willingness to learn and teach others A passion to help us in our mission Diversity and inclusion Our technology You can't know everything but we're looking for deep experience in a range of these areas A wide range of AWS infrastructure and services from Lambda to Cloudfront Terraform or Cloudformation CI/CD best practice and tooling e.g. CircleCI, Travis CI, Jenkins 12 factor app methodology Observability tools e.g. NewRelic, AirBrake, Sentry Operating Node or Java applications Helpful experience Experience understanding the needs to engineers and building tools to meet those needs Working as part of a broader technology leadership team Working with, and debugging, Microservice based architectures Working with message or event based systems Contributing towards a Tech Strategy particularly on Cloud Working with modern design patterns to build cloud native solutions Experience working directly with senior stakeholders Interviewing and hiring Line management or mentoring Linux Sysadmin experience Working to agile development practices like Scrum or Kanban What we'll offer you We believe in getting the best out of people, and our refurbished modern working environment is relaxed and friendly. There are excellent benefits including 28 days annual leave, private healthcare, an excellent pension scheme and the usuals like flexible working, Cycle to Work, Season Ticket Loan and Childcare Vouchers etc. We even have a private section of Regent's Park which is handy for hot summers and team building events! It's a great time to join as we have just launched our new values! Click here to find out what we feel reflects what we do and how we work. To find out more about this role click on the link to view the job description. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Salary: £90,000 - £100,000 Engineering Manager We're looking for an Engineering Manager to join our Which? Technology team on a permanent, full-time basis. Despite the current circumstances we are still actively recruiting for roles. In compliance with UK Government advice relating to COVID-19, this role may initially be remotely based in line with the rest of our workforce and we will supply you with the tools and technologies to enable you to work in this way. During this phase, interviews will likely be conducted over video conferencing technology, e.g. Google Hangouts or similar. It's a pivotal time for Technology at Which? as we drive forward our ambitious transformation programme, putting users at the heart of every product we create, evolving our technologies to deliver best in class user experiences. Over the next twelve months we will be developing both our commercial and advocacy product offering, trialling new ways of working, driving innovation and enabling the teams we work with, both supporting existing systems and in the provision of new ones. What you'll do As a leader in the Engineering department you will be working with other Engineering Managers and Principal Engineers to empower the engineering teams that enable Which? to deliver its mission to reduce consumer harm by making life simpler, fairer and safer. Working as part of a mutli-disciplinary team you'll work collaboratively with other team members to set the vision for our delivery squads and translate that vision into clear, focused deliverables. You'll help the team meet our high standards for the quality, security, accessibility and architecture of the software we ship. Along with the other Engineering Managers you'll help recruit and develop a diverse and talented team of engineers. As part of the broader engineering leadership team you will contribute to our best practices and standards and be a champion for the innovative use of technology. You'll also contribute to the wider technology strategy and help us deliver as a department. What's important to us Experience in an agile Product Development environment and how it adds value to an organisation Empathy and a willingness to invest in others Transparency and collaboration Pragmatism and a bias for action A willingness to learn and teach others A passion to help us in our mission Diversity and inclusion Our technology You can't know everything but we're looking for deep experience in a range of these areas Front End technologies e.g. React.js, Typescript, HTML5, CSS & SASS (Product teams) Back End technologies e.g. Java Kotlin/Spring Boot/GraphQL (Platform team) Mobile technologies e.g. React Native, Typescript, CSS & SASS (Mobile team) CDNs, currently cloudfront Core JavaScript in the browser and server Cloud infrastructure, predominantly AWS CI/CD best practice and tooling e.g. CircleCI, Travis CI, Jenkins SQL, Redis, Graph and other DB technologies Experience of API design and best practice, using both REST and GraphQL Observability tools e.g. NewRelic, AirBrake, Sentry Helpful experience Working as part of a broader technology leadership team Contributing towards Tech Strategies Participation in product discovery Planning, designing and measuring the impact of new features and changes Working with modern design patterns to build cloud native solutions Experience working directly with senior stakeholders Interviewing and hiring Line management or mentoring Experience driving commercial outcomes We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

This Cardiff role offers a competitive salary and bonus, plus an option to increase your salary within the first year just through training; hybrid working (Cardiff 5 -8 days a month (initially in the office for training)); 28 days holiday a year plus Bank Holidays and 11% pension from the second year! Salary: Hourly rate is £10.17 based on a 35-hour week Bonus: You can earn up to £5,460 annually in a performance related bonus Your salary starts at £18,500 AND can increase by £2600 per annum by taking part in our "Step Progression Programme", which is open to all advisers!!! (plus, the £5,460 performance related bonus). Hybrid working upon successful completion of training within the Academy. About the role To deliver an exceptional standard of customer service to all of our existing and new customers through a variety of channels. Personalise the service in order to explore options with the customer, and where possible identify other needs that Which? products and services can be provided. Respond to incoming requests for cancellation of services, whilst exploring reasons for cancellation and if Which?'s other products and services can offer an alternative need. Key responsibilities include: Customer service, Sales and Retentions calls Deliver quality Saves inline with approved processes and techniques that deliver the best outcome for our members. Deliver customer focussed service calls for legal and core as and when needed Consistently deliver an exceptional standard of customer service to all of our existing and new customers through a variety of channels (telephony, email, live chat and social media). To ensure that the customer experience is in line with Which?'s customer service ethos Ownership of the of the customer journey in its entirety from a simple task right through to a customer complaint, and as a result working with relevant teams (where appropriate) to resolution for the customer Personalise the service in order to explore options with the customer, and where possible identify other needs the Proactively contact customers who are identified as at risk of cancellation or have suspended payments or lapsed subscriptions and ensure that every opportunity to retain these customers is investigated. Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation. Deliver against both individual and team sales targets including number of calls, products sold, conversion rates, cross sales, upsells, as well as additional customer needs, quality and attendance in line with departmental objectives. Working collaboratively with all Member Services stakeholders and partners to optimise operational performance at Which? products and services can provide Develop and maintain a sound knowledge of Which?'s products and services in order to accurately manage and scope queries, whilst dealing with customer enquiries effectively and efficiently Respond to incoming requests for cancellation of services, whilst exploring reasons for cancellation and if Which?'s other products and services can offer an alternative need. Systems, Records and Data Maintain accurate member call data in line with service requirements and in accordance with GDPR legislation. Coaching and Development Constantly strive to improve knowledge, skills and performance through regular participation in coaching side by sides and 121 meetings with your Manager Take responsibility for and be actively involved in your personal development and progression About You Like us, you will have a passion for delivering a first class customer service with the ability to build a rapport and develop a great relationship with your customers. You'll have experience of working in a customer service environment, ideally office based and delivering against sales and service targets and SLA's, but if you think you have relevant customer service skills that are transferable we would love to hear from you too. You'll enjoy working in a busy team environment interacting with customers in a variety of channels including telephony, email, live chat and social media. Experience of using different technology channels is an advantage. You'll have excellent communication skills written and verbal and will be able to adapt your style to all audiences. We also have these benefits for you to consider: 28 days holiday + all bank holidays 35 hour working week Hybrid way of working, with patterns agreed at team level, based on the requirements for the role Award winning pension scheme - when you pay in 3%,Which? paysin 6% (rising to 11% after one year of service.) Discount site that offers large %% off everyday shopping across over 100 shops (so important that you can save on your small and large shopping items in this climate) Healthcare insurance Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months Discount website for daily spend - to help with the cost of living increases Free life assurance cover (worth at least 4x your annual salary) Free access to Which? member content Free access to Which? money and legal helplines 50% off making a will with Which? wills Tax-free cycle to work scheme Our friendly, family-feel office is close to Cardiff Central train station and a stone's throw from Cardiff City Centre About Which? All our roles are now hybrid and we will supply you with the tools and technologies to enable you to do this. Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful. We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Salary £45,000 - £60,000 We're looking for a DevOps engineers to join our Which? Technology team on a permanent, full-time basis. Despite the current circumstances we are still actively recruiting for roles. In compliance with UK Government advice relating to COVID-19, this role may initially be remotely based in line with the rest of our workforce and we will supply you with the tools and technologies to enable you to work in this way. During this phase, interviews will likely be conducted over video conferencing technology, e.g. Google Hangouts or similar. It's a pivotal time for Technology at Which? as we drive forward our ambitious transformation programme, putting users at the heart of every product we create, evolving our technologies to deliver best in class user experiences. Over the next twelve months we will be developing both our commercial and advocacy product offering, trialling new ways of working, driving innovation and enabling the teams we work with, both supporting existing systems and in the provision of new ones. What you'll be doing As a DevOps Engineer, you will work across a number of Which?'s key systems, using modern DevOps techniques across the full infrastructure development lifecycle. This will be utilising mainly CircleCI, Docker, Git, Terraform, Python, Bash and AWS, including EC2, Elastic Beanstalk, RDS, Route53, ElastiCache, API Gateway, Lambda, VPC, Elasticsearch, WAF and CloudFront etc. The application technology stack is also fairly diverse and includes Ruby, Python, PHP, Java, NodeJS, Redis, Postgres and MySQL. We work on a varied selection of projects with numerous teams across the business, using mainly Scrum within the Scaled Agile (SAFe) framework. You will be joining a fun and supportive team, and sharing knowledge and collaboration are core team values. We will expect you to contribute your own ideas and expertise at all stages and hope that you will be able to work with us to shape our DevOps processes and drive improvement. We are big on investing in, and developing, our employees so will work with you to develop your skills so that you can excel in your role. What we'll need from you Although ideally, we are looking for candidates that have prior experience working as a DevOps Engineer we will also consider exceptional candidates that are able to demonstrate a real ambition to progress, and have proven success in a development or operations role that are considering transitioning to their first DevOps role. We ideally want someone who really loves technology and has a real interest in following DevOps trends and new practices. You will definitely need to have prior experience of AWS and Docker and a solid knowledge of Terraform would also be desirable. An in-depth understanding of the HTTP protocol and a background in building high-availability distributed systems with horizontal scalability would also be beneficial. What we'll offer you We believe in getting the best out of people, and our refurbished modern working environment is relaxed and friendly, including a subsidised canteen with access to its own roof terrace. There are excellent benefits including 28 days annual leave, private healthcare, an excellent pension scheme and the usuals like flexible working, Cycle to Work, Season Ticket Loan and Childcare Vouchers etc. We even have a private section of Regent's Park which is handy for hot summers and team building events! An AWS certification sponsorship scheme will be available to all DevOps employees should you want to become a qualified engineer or architect. This is an ideal role for somebody who wants to move up and progress their career to the next level within the DevOps field. It's a great time to join as we have just launched our new values! Click here to find out what we feel reflects what we do and how we work. To find out more about this role click on the link to view the job description. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. An AWS certification sponsorship scheme will be available to all DevOps employees should you want to become a qualified engineer or architect. This is an ideal role for somebody who wants to move up and progress their career to the next level within the Devops field. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Corporate Governance Manager Salary £62,000 - £68,000 About Which? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen. About our Group Legal and Governance division In Group Legal and Governance, we use our expertise to help the organisation make decisions that are right for Which? and consumers. In Corporate Governance we promote effective and efficient governance, providing corporate and secretarial support for our parent charity's Council of Trustees, its commercial subsidiary's Board and their committees. About the role In this role you will provide high-quality and user-friendly advice and support to enable Trustees, directors and the group's executive leadership team to make good decisions. You will also contribute to ongoing work to simplify and modernise governance and increase confidence in its effectiveness and efficiency. You will manage the team's coordinator. About you You'll be a qualified company secretary with a strong understanding of the Corporate Governance function and ideally with an understanding of both charity and non-charity corporate governance requirements. You will be a self-starter with a strong sense of personal responsibility and be organised and forward-looking. You will be an excellent communicator, who can develop strong working relationships with senior stakeholders. You will also have the skills to manage and develop a colleague or small team and be able to work collaboratively in small and large teams and on your own. You'll relish the opportunity to utilise your skills to keep abreast of changes in relevant legislation and governance practices and help the organisation to respond. About the rewards In addition to a competitive salary we offer a generous 28 days holiday, life assurance and a fantastic pension scheme where we contribute 11% after just one year of service. Working hybridly out of our London office, you'll find it modern, relaxed and friendly, with great facilities for cyclists and lunchtime runners, and a roof terrace to enjoy your lunch on. About the Which? way of life We want you to do great work and enjoy it in a workplace that respects and empowers you. We've signed up to the Time to Change employer pledge that protects staff against mental health discrimination. We're also a Stonewall accredited employer. Click here to find out what we feel reflects what we do and how we work and to view our Which? LinkedIn page. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. Add Which? Diversity statement We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

HR Analyst Salary: £38,000 - £42,000 About Which? Which? is the UK's consumer champion, here to make life simpler, fairer, and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful - and as people, we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen. Our work impacts high profile areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. The same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. What you'll do We are looking for an Analyst to join our growing people team on a 6 month FTC. The Analyst will be responsible for analysing, evaluating and presenting data which supports People Team decision making and planning. About the role Reporting to our Head of Reward, you'll be responsible for: Identifying and reporting on reward data to support the Which? Reward principles and practices Managing the D&I dashboard and making recommendations from the data on potential D&I actions to share with the D&I lead Carrying out monthly PT reporting as required Analysing candidate and other recruitment data to drive decision making Equal pay, gender pay gap, Ethnicity and other diversity pay gap reporting I Trent HRIS development and support Supporting the People Team leads and People Partners with reporting requirements and other ad hoc requests, as required from time to time What we'll give you in return We recognise that investing in our team of experts is one of the best ways to support our ambitious journey, and with that encourage knowledge sharing and learning; whether that's learning a new language, joining a lunch and learn session, attending a tech conference or making the most of your LinkedIn Learning subscription we work hard to look after our employees. There are excellent benefits including 28 days annual leave, private healthcare, and an excellent pension scheme (and the usuals... Cycle to Work, season ticket loan scheme etc.) We even have access to a private section of Regent's park which is handy for hot summers and team building events! We are firm believers in maintaining a healthy work/life balance. What we'll need from you Ability to analyse and evaluate issues in HR An analytical mindset and genuinely excited to dig into data to provide insight Understanding of specific HR Systems (iTrent, eArcu) Strong interpersonal skills and the ability to communicate effectively with people of all levels Ability to understand and interpret business needs and identify the most appropriate data source to support analysis A proactive approach Working knowledge of HR is helpful or at least an interest in HR At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

Division: Advocacy Group Department: Strategic Insight Location: London - Hybrid working (5-8 days in the office per month) Job type: Permanent Salary: £65.000-£75,000 We're looking for a driven and passionate individual to join us at Which? as our Senior Data Scientist. This role offers a competitive salary, hybrid working in London, 28 days holiday a year plus Bank Holidays and 11% pension from the second year! Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Our research gets to the heart of consumer issues, our advice is impartial, and our rigorous product tests lead to expert recommendations. We're the independent consumer voice that influences politicians and lawmakers, investigates, holds businesses to account and makes change happen. As an organisation we're not for profit and all for making consumers more powerful. Technological developments have hugely benefited consumers - but have also tipped the balance of power in favour of businesses in some cases. Our Advocacy team is key to helping us understand how markets work to shape the consumer landscape and to ensure those markets deliver positive outcomes for consumers. Some of our recent work in digital markets includes demonstrating the scale and harm of fake reviews leading to government action, looking at the value of giving consumers greater control over their data, launching campaign asking the government to put the right regulations in place to make online platforms take responsibility to protect consumers online, and successfully campaigning for the inclusion of digital advertising in the online safety bill. Now we're looking forward to building on this success by adding data science capabilities to our team, helping us dig deeper into digital markets and offering new insights and evidence to hold government, businesses and regulators to account. What you'll be doing? As a Data Scientist at Which? Advocacy Group you will deliver benefits for UK consumers by helping Which? to advocate for ambitious change in business practices and government policy and regulation in digital markets to tackle the harm that consumers face online. As a founding member of our data science team, sitting alongside economists, data analysts, policy and external affairs experts, social researchers, and campaigners, you will help us identify the harm consumers are facing, and shape innovative solutions. You will be responsible for identifying and delivering innovative projects where we can use machine learning models and broader data science techniques to help us to uncover and tackle consumer harm. You will also develop effective relationships with external data science experts and identify possible opportunities for collaboration to deliver our purpose. You will also: Identify and generate relevant datasets, design appropriate analysis methodologies and implement those, while maintaining high standards of rigour and clear documentation to allow replication. Work with the rest of the advocacy team to identify possible technological solutions to tackle consumer detriment and improve consumer outcomes in key sectors of the economy. Communicate our analysis and solutions to non-technical internal and external audiences, including senior stakeholders, in a clear and persuasive way. Manage and deliver a wide range of high-quality consumer and policy research projects Keep abreast of new developments in machine learning and data science techniques and approaches used in the private sector to bring this know-how into Which? to influence our policy and advocacy work. What you will bring? You will have: A Masters degree (or equivalent) in a computer science subject, or equivalent experience working in data science A strong knowledge of machine learning methods and tools including data extraction, data manipulation, model fitting and evaluation, and experience in applying machine learning models to business problems. A strong knowledge of wider data science including, but not limited to, data acquisition (e.g. web scraping), statistical methods, network analysis and data visualisation and experience in applying those to business problems. Strong experience of coding in Python or R, specifically for data science or a related field. Knowledge of data engineering tools and techniques, such as cloud services (e.g. AWS, Azure), implementations of data models (e.g. SQL and NoSQL solutions), and version control (e.g. Git) Experience in developing constructive and collaborative working relationships with experts in other disciplines to deliver successful projects. Clear verbal and written communication including to non-technical audiences If this sounds like the role for you then we would love to hear from you. Applications open until Monday 8th August 2022. About the rewards? You get a competitive salary, 28 days' holiday, contributory pension, life assurance, private medical cover, health insurance, full Which? membership for free, 50% off making a will with Which? Wills, modern open plan offices with bicycle parking, showers, fresh coffee and healthy food options in the staff restaurant and wellbeing initiatives like yoga, massage and counselling at reasonable rates. About the Which? way of life? We want you to do great work and enjoy it in a workplace that respects and empowers you. We've signed up to the Time to Change employer pledge that protects staff against mental health discrimination. We're also a Stonewall accredited employer. At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

This role offers a competitive salary, hybrid working ( London or Cardiff office approx 5 - 8 days a month, combined with homeworking) 28 days holiday a year plus Bank Holidays and 11% pension from the second year! Salary £21,000 - £24,242 About the role Role: Permanent The team admin role is responsible for the day to day running's of the Which? Endorsement Team. This includes updating our CRM system (salesforce) on a daily basis with any new opportunities, ensuring our licensing process is being followed accurately and systems are operating efficiently. The role is also responsible for producing reports on our team's performance (including opportunities, sales, conversion, revenue etc...) and monitor external logo usage. Key Responsibilities include: Extracting reports from Content's database on what opportunities the ES Team has. Ensuring the CRM (Salesforce) is kept up to date with opportunities and throughout the licensing process. Reporting any issues or inaccuracies to the Operations Manager. Maintaining renewal opportunities in a timely manner and ahead of Account Managers preparing for the month ahead Checking that licensees are using the logo correctly, and that licensees that choose not to renew are no longer using the logo (on a spot check basis). Producing regular reports on Endorsement Scheme performance for team meetings, internal stakeholders and other ad-hoc purposes on measurements like conversion, revenue, sales and opportunities. Please view the attached role profile to view more details about this role. What we're looking for: You'll be able to demonstrate excellent administration, organisation and planning skills. Beyond this, we're looking for someone who will build genuine working relationships across the team, take ownership and become an indispensable team member. You'll enjoy working as part of a team and supporting them when needed. You relish the opportunity to have autonomy in this role and finding opportunities to improve what we do. About the rewards? 28 days holiday + all bank holidays 35 hour working week Hybrid working Healthcare insurance Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months Free life assurance cover (worth at least 4x your annual salary) Award-winning pension scheme of 6% and 11% after your first year Flexible working Free access to Which? member content Free access to Which? money and legal helplines 50% off making a will with Which? wills Tax-free cycle to work scheme Modern open plan office with bicycle parking, showers, fresh coffee and healthy food options in the staff restaurant. We even have access to a private section of Regent's Park, perfect for lunchtime strolls. About Which? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful. We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen. To apply for this role, attach your CV and a short covering letter explaining why you would be the right person for the role (if you wish to discuss the role, salary or any of the benefits, then drop an email). At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates. We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.