Operations Manager

Company Info
Our Clients are specialists in the design, supply and maintenance of access equipment in the form of
mastclimbers and hoists for the construction industry and they are the leaders in the Mastclimbing
Work Platforms (MCWP) in the UK. Having experienced a period of rapid growth, they are seeking to
continue this growth whilst maintaining their dominance within the industry and are looking to add an
Operations Manager to their ranks to help achieve this.
Job Purpose
You will be responsible for the management of the overall operations for our clients Southern Region,
ensuring a smooth efficient service that meets the expectations and needs of our client’s customers
while maximising the financial return to our clients. You will be providing leadership to improve
important policy and strategic decisions.
You will be responsible for ensuring labour and other resources are managed to allow work to be
completed safely, on schedule and to budget. Assisting in managing our client’s relationship with their
customers to ensure that all contractual responsibilities are discharged and to enable retention
monies to be released on the due date is a key aspect to the role of the Operations Manager
Position summary
Key responsibilities for the Operations Manager include but not are not limited to:
 Oversee daily operations, ensuring correct labour and equipment is on each site
 Reinforce safe working practices in all areas and be an ardent champion of safety. Ensure all
SHEQ requirements are met including:
o Promoting compliance with all internal SHEQ policies
o Ensuring the Site Team meets the commitments detailed within the Safety, Quality &
Environmental Policy Statements, thereby meeting Statutory requirements and Client
Satisfaction

 Work with the Client’s representative to determine planned work schedules and unplanned work
to ensure that the Client asset is maintained to standards specified by the Client
 Ensure standards of the client’s technical requirements for competence are maintained
 Produce detailed programmes/reports for the Client and for Senior Management
 Determine the scope of works and specification, and the general cost parameters for all projects
 Review and lead implementation of legislation and project standards
 Ensure activities are prioritised according to the risk rating
 Evaluate sites to assess site values and development risk
 The agreement of head of terms, purchase and sales agreements and construction contracts
 Manage the southern operations team including:
o co-ordinating daily site workload and overseeing office team

o managing performance, absence, disciplinaries, etc.
o identifying skills gaps and recruiting or training as appropriate
o promoting continual development to boost professional standards and motivate team
 Ensure that communication between departments is ongoing and utilised to maintain an
environment of continuous improvement.
 Assist in the identification of new competency requirements as a requirement of new standards,
legislation or client’s requirements
 Any other duties commensurate with the role
Direct Reports: Area Supervisors, Installers, Engineers, Operations Assistant, Admin Assistant
Candidate Requirements:
 Committed to delivering high quality work with an emphasis on safe working methods
 Ability to apply relevant procedures and legislation
 A clear communicator with the ability to produce reports.
 Ability to read and understand construction drawings (preferred)
 Be confident using Microsoft Office, in particular Excel as much of the work is completed on
Smart devices. (essential)
 Self-disciplined, reliable, ethical and able to work under pressure.
 Good numeracy skills and a Grade C or above in English and Maths would be a bonus.
 IPAF Advanced installer, CSCS and SSSTS are required but these, along with any other
specific technical training, can be provided at our in-house training academy if
required.
 Minimum Experience Required:
o Experience of planning and budgeting
o Experience of managing a team; in particular a remote working team
o Experience of working in the construction industry or equipment hire is beneficial
 Preferred Education Requirements:
o Minimum GCSE Maths and English, or equivalent
 Required Technical Skills:
o Computer literate including MS Office
o Understands how to manage finances
o Understanding of safe installation and dismantling of mastclimbers (can be trained on
the job)

 Required Behavioural Skills:
o Proactive and flexible nature
o Good communication and interpersonal skills
o Highly organised
o Ethical leadership abilities, including delegation
o Excellent problem solver
o Committed to Health & Safety
o Committed to delivering high quality work

Additional Info (Internal Use only do
not Post the below on Job Adverts)
BFT Mastclimbing is looking to appoint a dynamic Operations Manager to manage labour and other
resources from our fast-paced commercial centre in Leighton Buzzard.

They will be required to provide a competent, and professional service to our customers by
overseeing projects to ensure they are run in accordance with the agreed contract terms, within
budget, while providing excellent customer service. They will lead and direct installation teams to
ensure that planned and reactive installing works are undertaken efficiently and in line with Health
& Safety, Quality and Environmental policies.

The successful candidate will have experience of managing teams, in particular planning and logistics
of a remote working team. Experience in construction would be a benefit but is not essential. They
must be committed to delivering high quality work with an emphasis on safe working methods. They
should be able to apply relevant procedures and legislation. They will be a clear communicator with
the ability to produce reports and should be able to read and understand construction drawings, as
well as being confident using Microsoft Office.

They will be self-disciplined, reliable, ethical and able to work under pressure. They should enjoy
problem solving. CSCS and SSSTS are required but these, along with any other specific technical
training, can be provided at our in-house training academy if required.

BFT is the UK leader in Mastclimbing Work Platforms (MCWP), the faster, more efficient alternative
to traditional scaffolding. We are the go-to solution for the country’s most demanding construction,
renovation and maintenance projects. From low-level flat refurbishments to complex high-rises
developments, we use our technology, experience and unfailing dedication to safety to save our
clients time and money.

We design, supply and maintain access equipment in the form of mastclimbers and hoists for the
construction industry and have a great reputation across the UK. We have experienced a period of
rapid growth and seek to continue this growth whilst maintaining our dominance within the
industry.

We can offer a highly competitive salary, a company vehicle, inclusion into our company share
scheme and into our company bonus scheme. We have a collaborative, flexible working
environment where personal development and internal promotions are encouraged.