Operations Manager (Security)

Operations Manager (Security)

SDX/TP/RF6976/SO

Contract Type: Permanent - Full Time

Salary: Competitive salary + excellent benefits package

Working Hours: 40

Location: Home based

Closing Date: 12/11/2021

Job Introduction

A fantastic opportunity has arisen for an established Operations Manager to join our central Security platform.

As the National Operations Manager (Security) you'll provide direction and leadership to our control room and compliance team who enable Sodexo to provide a professional integrated security solution to our clients across of range of industries from healthcare sites to large events! You'll have accountability for all security related legislative compliance, provide workforce management and remote security solutions and support our segment sales teams in responding to complex and high-profile bids or client presentations. You'll foster great industry, supplier, stakeholder and client relationships which enable you to find innovative and fit for purpose solutions.

You'll have outstanding leadership and people skills, be a strategic thinker and problem solver and be confident working in a fast-paced environment.

Our security platform has experienced significant growth through the pandemic and you'll continue to support and enable future growth in both revenue and margin through guidance, support and great people leadership. You'll join our Regional Professional Family and promote security services and share best practice across the region (and globally!) and have the opportunity to represent Sodexo at national events.

We offer hybrid working with a need to be based from our Salford office 1 or 2 days per week, and travel nationally a couple of times per month.

Main Responsibilities

• Continuously monitor progress against the security strategy and identify any areas of concern / non-performance to the Head of Security
• To manage and develop the control room team maximizing efficiency in processes and team development
• Support and maintain contract retention through living the Sodexo values and by building key relationships with the relevant client stakeholders i.e. client Head of Security
• Ensure that Sodexo remains legal and compliant in relation to security licensing across UK and ROI including BS7858 standards and PSA 28
• Maintain the Security Master Spreadsheet including the sales pipeline and communicate to security team on a monthly basis
• Identify innovation opportunities, present business cases and liaise with the appropriate internal partners in order to evaluate and deliver service enhancement
• Ensure that our supplier partners are fully approved by Vendor Management, minimise agency spend and ensure that all potential risks are identified notified to the Head of Security
• Educate and promote electronic security solutions to raise margin and client satisfaction and harness the integration of this approach
• Maintain industry leading security knowledge /qualifications to ensure Sodexo remains at the forefront of quality service delivery and industry recognition

The Ideal Candidate

• Proven operational management experience in a fast-paced IFM environment
• Understanding of Integrated Facilities Management, knowledge of security would be advantageous but is not essential
• Exceptional leadership, people management and engagement skills, experienced in driving teams to deliver results
• Brilliant communication, stakeholder management, relationship building and presentation skills
• Great financial acumen with a commercial and problem-solving mindset
• Experience of coaching ad developing operational managers to deliver results
• Ability to understand complex and support multiple tenders simultaneously

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo's connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo's value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process