Job Description
An opportunity has arisen for a Cleaning Team Leader to join our expanding contract based in Reading
The hours of work are: 5pm - 9pm (20 hours per week - M to F)
Principal Accountabilities:
Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning, grounds and waste services on site.
Manage the teams to ensure the contracted services are delivered to the agreed contract specification and standards
Ensure a timely response to any service shortfalls identified
Ensure a timely response to requests for additional or special cleans, agreeing customer requirements and costs if appropriate
Take responsibility for managing and monitoring window cleaning contractor, to ensure service delivery
Support Facilities Manager at regular contract review meetings with service contractors and suppliers
Ensure all statutory, health and safety and environmental licences, certificates and documentation relevant to areas of responsibility are available on site for audit and review
Comply with all statutory Regulations an EFS instructions
Ensure data is collated and monthly KPI reports are produced for presentation to the Facilities Manager
Take responsibility for managing budget allocation for nominated areas of responsibilities, reporting and investigating and variations
Person Specification:
Previous experience of supervising essential
Excellent team management focusing on developing good customer focused and H & S behaviours
Knowledge and experience of accommodation cleaning practices - holding a BICSc or NVQ level 3 qualification in cleaning will be an advantage
Methodical and meticulous approach to work
Good IT skills including MS Office software
Able to understand and interpret both written and verbal instructions and training materials given in the English language. Able to provide written reports in the English language.
Conduct regular team meetings
Authorising and processing timesheets
Raising quotes and organising purchase orders for extra works
Managing HR issues with assistance from the Facilities Manager and Personnel Co-ordinator
Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development and appraisals.
Smart and presentable
Good communication skills and effective customer service approach
Good written and oral command of the English language
Benefits:
20 days annual leave
Pension schemes
Cycle scheme
Flexible Working policy where applicable and feasible
Employee benefit discounts including childcare vouchers
Personal Development opportunities: our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career.
Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work
The hours of work are: 5pm - 9pm (20 hours per week - M to F)
Principal Accountabilities:
Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning, grounds and waste services on site.
Manage the teams to ensure the contracted services are delivered to the agreed contract specification and standards
Ensure a timely response to any service shortfalls identified
Ensure a timely response to requests for additional or special cleans, agreeing customer requirements and costs if appropriate
Take responsibility for managing and monitoring window cleaning contractor, to ensure service delivery
Support Facilities Manager at regular contract review meetings with service contractors and suppliers
Ensure all statutory, health and safety and environmental licences, certificates and documentation relevant to areas of responsibility are available on site for audit and review
Comply with all statutory Regulations an EFS instructions
Ensure data is collated and monthly KPI reports are produced for presentation to the Facilities Manager
Take responsibility for managing budget allocation for nominated areas of responsibilities, reporting and investigating and variations
Person Specification:
Previous experience of supervising essential
Excellent team management focusing on developing good customer focused and H & S behaviours
Knowledge and experience of accommodation cleaning practices - holding a BICSc or NVQ level 3 qualification in cleaning will be an advantage
Methodical and meticulous approach to work
Good IT skills including MS Office software
Able to understand and interpret both written and verbal instructions and training materials given in the English language. Able to provide written reports in the English language.
Conduct regular team meetings
Authorising and processing timesheets
Raising quotes and organising purchase orders for extra works
Managing HR issues with assistance from the Facilities Manager and Personnel Co-ordinator
Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development and appraisals.
Smart and presentable
Good communication skills and effective customer service approach
Good written and oral command of the English language
Benefits:
20 days annual leave
Pension schemes
Cycle scheme
Flexible Working policy where applicable and feasible
Employee benefit discounts including childcare vouchers
Personal Development opportunities: our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career.
Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work
About Confidential