Area Manager

Job Role: Area Manager (Ref 6387)

Location: Norfolk

Job Sector: Retirement

Hours: 35 per week

As area manager you will contribute to our vision of being the UK's favourite residential property manager by:

• Proving a high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
• Being passionate about delivering consistently high standards of customer service.
• Ensuring the buildings are well maintained for the landlord as our customer; and that as a business we can demonstrate full compliance with our statutory obligations and our own systems.

The area manager reports to the regional manager and has a team of up to 30 direct reports.

About You

You are passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential.

As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI's. You will be energetic and enthusiastic with a leading and coaching mentality.

An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you come into contact with. Your verbal and written skills will be of a high standard.

You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges.

Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents.

About Us

FirstPortis the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Set and lead by example, by championing the Company values, the Customer principles and the Code of Business Conduct.
• Carry out risk assessments and set action plans for remedial works ensuring that these are a priority enabling an efficient and cost effective resolution.
• Implement change, manage risks and impact and monitor results. Encourage innovation and continuous improvement from individuals.
• Provide professional advice and guidance to all customers and employees.
• Act as an ambassador for the business at all times, delivering an exceptional level of service to all our customers.
• Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
• Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
• You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds,
• Resident social activities/welfare, development maintenance, and cleanliness.
• You will deal with technical issues and liaise with support departments when pr