FirstPort

FirstPort is seeking a Relief Development Manager to cover a portfolio of properties in Hampshire. The role requires a full driving license and own vehicle, with flexible, zero-hour weekly commitments across multiple sites within the region. Salary is £13.45 per hour plus benefits; it is a field-based position with a focus on safety, contractor management and community engagement, including resident associations and social events.

FirstPort is seeking a Building Safety Manager in London with regular travel to regional offices and site locations. You will be responsible for ensuring regulatory compliance across a portfolio of buildings, maintaining the safety case, and coordinating with Property Managers and Regional Managers. We offer a competitive salary with a car allowance and benefits. The role involves working Monday to Friday, with occasional flexible hours to support regulatory milestones across the portfolio.

FirstPort is seeking a Visiting Development Manager in Ferndown to provide customer-centred management of the development. You will perform daily safety checks, oversee contractor works, and help foster resident communities while coordinating with partner services and internal teams. The role requires strong communication, health and safety awareness, and the ability to build relationships with residents and professionals.

Salary: From £30,000 per annum plus benefits Contract: Permanent Hours: Monday to Friday - 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be themost trusted and professional residential property management company. By joining us as anFire Risk Assessment Coordinator, you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact The FRA Coordinatoris responsible forthe administration, coordination and monitoring of Fire Risk Assessments (FRAs) and associated remedial actions across the property portfolio. This role supports the Safety Assurance Team bymaintainingaccuraterecords, tracking compliance performance, coordinating assessmentprogrammesand supporting quality assurance activities. Acting as a key liaison between Fire Risk Assessors, Property Managers, Contractors and internal stakeholders, the FRA Coordinator ensures FRAs and associated actions are completed within agreed timescales. Key Responsibilities: Coordinate and monitor the FRA programme, ensuring assessments, reviews, and associated actions are completed and tracked effectively. Maintain accurate fire safety records, compliance data, and reporting dashboards. Support FRA quality assurance processes, performance reporting, and continuous improvement activities. Monitor and elevate overdue or high-risk actions to support regulatory compliance. Liaise with assessors, contractors, operational teams, and other stakeholders to facilitate delivery of fire safety compliance requirements. Support audits, inspections, and regulatory reporting through effective record management and compliance monitoring. Required Skills and Qualifications: Essential: Experience in administration, compliance, or coordination roles, with strong organisational, communication, data management, and record-keeping skills. Proficient in Microsoft Office, particularly Excel, and experienced in using compliance systems and databases. Desirable: Experience within fire safety, housing, property, or compliance environments, with knowledge of Fire Risk Assessments, fire safety legislation, and digital platforms such as SharePoint, Power BI, and Power Apps. Key Competencies: Attention to detail, effective stakeholder management, analytical problem-solving, strong time management, customer focus, and a commitment to continuous improvement. Key Performance Indicators (KPIs) FRA programme delivery within target timescales. Accuracy and quality of compliance records and data. Effective management of overdue assessments and actions. Timely completion of QA reviews and corrective actions. Delivery of accurate compliance reporting and performance dashboards. What's in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you're ready to take the next step in your career and make a difference we'd love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort. 13 Aug 2026 All Locations All Locations: London All Departments All Departments: FirstPort - select from below Advertising Salary: Salary Details: Competitive Salary, company car allowance plus benefits 13 Jul 2026 All Locations All Locations: London All Departments All Departments: Operations Advertising Salary: Salary Details: Competitive Salary, car allowance plus benefits 19 Aug 2026 All Locations All Locations: Surrey All Departments All Departments: Operations Advertising Salary: Salary Details: From £31,500 per annum, car allowance and benefits 19 Aug 2026 All Locations All Locations: Birmingham All Departments All Departments: FirstPort - select from below Advertising Salary: Salary Details: Competitive Salary, Company Car Allowance and Benefits 17 Aug 2026 Careers Site Advertising End Date Advertising End Date: 31 Aug 2026 Internal Advertising End Date Internal Advertising End Date: 14 Aug 2026 Careers Site Advertising End Date Advertising End Date: 28 Aug 2026 Internal Advertising End Date Internal Advertising End Date: 28 Aug 2026 All Locations All Locations: Bedfordshire, Buckinghamshire All Departments All Departments: Operations Advertising Salary: Salary Details: Competitive salary, plus a car allowance of £4,500 plus benefits

FirstPort is seeking a Senior Associate Director to oversee a dynamic portfolio across the West of the UK, with travel to sites as required. You will lead and inspire a regional team of Associate Directors, ensuring performance against KPIs and delivering exceptional service for clients. Join a company focused on redefining residential property management in the UK. Competitive salary plus a car allowance of £5,500, benefits, and ongoing development opportunities are provided.

Location: Field based covering a portfolio around Newcastle, Kendal and The Lake District (Cumbria) Salary: Competitive salary, plus a car allowance of £4,500 plus benefits Contract : Permanent Hours: Monday to Friday - 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Property Manager , you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Property Manager, you'll take charge of your own diary and become the go to expert for all day to day property management queries. You'll play a key role in driving the success of your portfolio, with the full support of dedicated services to help you achieve your goals and ensure smooth operations. Key Responsibilities: Manage your own schedule remotely, prioritising properties that need more attention and conducting regular site visits. Organise and lead meetings with key stakeholders, influencing decisions and resolving disputes. Oversee and authorise all expenditure, ensuring financial control and value for customers, while reviewing service charge accounts and budgets. Work with credit control to manage debt effectively across your portfolio. Ensure compliance with Health and Safety regulations, including fire safety, asbestos, and water hygiene controls. Required Skills and Qualifications: Must be able to drive and have your own transport, as the role involves regular travel to sites within your portfolio. Join a newly formed team at a pivotal stage, offering an exciting opportunity for growth. Experienced in both block management and housing estates, with a strong commitment to delivering excellent service to residents. Confident communicator, able to build relationships with various customers and clients, and effectively present complex updates and financial information. Strong knowledge of Health and Safety regulations and Residential Landlord & Tenant legislation. What's in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We actively encourage applications from diverse backgrounds and are committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

Location: Field based covering a portfolio around Newcastle, Kendal and The Lake District (Cumbria) Salary: Competitive salary, plus a car allowance of £4,500 plus benefits Contract : Permanent Hours: Monday to Friday - 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Property Manager , you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Property Manager, you'll take charge of your own diary and become the go to expert for all day to day property management queries. You'll play a key role in driving the success of your portfolio, with the full support of dedicated services to help you achieve your goals and ensure smooth operations. Key Responsibilities: Manage your own schedule remotely, prioritising properties that need more attention and conducting regular site visits. Organise and lead meetings with key stakeholders, influencing decisions and resolving disputes. Oversee and authorise all expenditure, ensuring financial control and value for customers, while reviewing service charge accounts and budgets. Work with credit control to manage debt effectively across your portfolio. Ensure compliance with Health and Safety regulations, including fire safety, asbestos, and water hygiene controls. Required Skills and Qualifications: Must be able to drive and have your own transport, as the role involves regular travel to sites within your portfolio. Join a newly formed team at a pivotal stage, offering an exciting opportunity for growth. Experienced in both block management and housing estates, with a strong commitment to delivering excellent service to residents. Confident communicator, able to build relationships with various customers and clients, and effectively present complex updates and financial information. Strong knowledge of Health and Safety regulations and Residential Landlord & Tenant legislation. What's in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We actively encourage applications from diverse backgrounds and are committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

Location: Field based covering a portfolio around Newcastle, Kendal and The Lake District (Cumbria) Salary: Competitive salary, plus a car allowance of £4,500 plus benefits Contract : Permanent Hours: Monday to Friday - 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Property Manager , you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Property Manager, you'll take charge of your own diary and become the go to expert for all day to day property management queries. You'll play a key role in driving the success of your portfolio, with the full support of dedicated services to help you achieve your goals and ensure smooth operations. Key Responsibilities: Manage your own schedule remotely, prioritising properties that need more attention and conducting regular site visits. Organise and lead meetings with key stakeholders, influencing decisions and resolving disputes. Oversee and authorise all expenditure, ensuring financial control and value for customers, while reviewing service charge accounts and budgets. Work with credit control to manage debt effectively across your portfolio. Ensure compliance with Health and Safety regulations, including fire safety, asbestos, and water hygiene controls. Required Skills and Qualifications: Must be able to drive and have your own transport, as the role involves regular travel to sites within your portfolio. Join a newly formed team at a pivotal stage, offering an exciting opportunity for growth. Experienced in both block management and housing estates, with a strong commitment to delivering excellent service to residents. Confident communicator, able to build relationships with various customers and clients, and effectively present complex updates and financial information. Strong knowledge of Health and Safety regulations and Residential Landlord & Tenant legislation. What's in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We actively encourage applications from diverse backgrounds and are committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

Role: Customer ExcellenceOpportunities - All Levels (Evergreen Role) Locations: Birmingham, Luton, Exeter & New Milton Salary: Competitive, based on level and experience Contract: Permanent Hours: Monday-Friday, 9am-5pm (37.5 hours per week) We are continually looking for talented professionals to join our Customer Excellence teams across multiple locations. Whether you're starting your journey in customer experience or leading high performing teams, you'll play a key part in delivering a seamless, high quality service to our residents, leaseholders and stakeholders. As an evergreen vacancy, we welcome applications at any time for the following roles: Customer Excellence Manager Property Services Specialist If there's no immediate match, strong candidates are considered for future openings. Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be themost trusted and professional residential property management company. By joining us in the Customer Excellence team , you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact Property Services Specialist As a Property Services Specialist, you'll provide exceptional customer service and ensure residents can effortlessly connect with us, receiving accurate and timely support. You'll focus on first contact resolution and deliver a frictionless experience across all channels. Key Responsibilities Handle inbound customer contacts professionally, aiming for first contact resolution. Take ownership of queries through to completion, ensuring smooth handoffs where needed. Work closely with Property Managers to resolve customer and development issues. Meet service level and quality targets across all interactions. Communicate effectively with contractors and suppliers, providing full and accurate information. Categorise customer contact accurately to support service improvement initiatives. Share relevant updates with internal teams to support query resolution. Raise maintenance orders and coordinate contractor activity, including tendering and invoice queries. Maintain accurate records across internal systems. Manage key, fob and permit requests efficiently. Process card payments securely and in line with policy. Handle all customer information in compliance with GDPR. Skills & Qualifications Confident and clear communication skills, both verbal and written, with the ability to build relationships and find solutions Ability to work independently or as part of a team Effective problem solving skills and the ability to overcome challenges Good understanding of Health and Safety regulations Ability to work under pressure with strong time management and prioritisation skills Strong IT skills, awareness of social media, and confidence using new technology Property management experience is an advantage, but full training will be provided Customer ExcellenceManager As a Customer Excellence Manager, you will lead a team of up to 10 Property Services Specialists and champion a resident first culture. You will use data led insights to improve service delivery, drive first time resolution and reduce repeat contacts. This role plays a key part in shaping service excellence and ensuring our teams deliver a consistent, high quality experience. Key Responsibilities Lead, coach and develop a team of Property Services Specialists to deliver outstanding service Use complaints, performance data and trends to identify root causes and drive improvements Promote a strong First Contact Resolution culture across all service areas Personally manage complex or escalated cases, ensuring fair and timely outcomes Monitor operational KPIs and take action to address performance gaps Manage real time workflow, demand and resource allocation Collaborate closely with Operations, SCA teams and other internal functions Support onboarding, ongoing training and development for your team Uphold high standards of professionalism, service etiquette and regulatory compliance Manage team performance and resources within budget Identify efficiencies that reduce repeat contacts and enhance overall resident experience Skills & Qualifications Proven leadership experience in customer service (property management, housing or FM preferred) Strong understanding of resident needs, property repairs and service charge queries Experience using data and root cause analysis to improve service quality Ability to build, develop and inspire high performing teams Confident analysing operational metrics and turning insights into action Excellent communication skills with residents, contractors and senior stakeholders What's in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you're ready to take the next step in your career and make a difference we'd love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort. Birmingham, Exeter, Office - Luton, Office - New Milton £10,491.00 per annum, plus benefits (Additional London Weighting Allowance if applicable)

Role: Customer ExcellenceOpportunities - All Levels (Evergreen Role) Locations: Birmingham, Luton, Exeter & New Milton Salary: Competitive, based on level and experience Contract: Permanent Hours: Monday-Friday, 9am-5pm (37.5 hours per week) We are continually looking for talented professionals to join our Customer Excellence teams across multiple locations. Whether you're starting your journey in customer experience or leading high performing teams, you'll play a key part in delivering a seamless, high quality service to our residents, leaseholders and stakeholders. As an evergreen vacancy, we welcome applications at any time for the following roles: Customer Excellence Manager Property Services Specialist If there's no immediate match, strong candidates are considered for future openings. Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be themost trusted and professional residential property management company. By joining us in the Customer Excellence team , you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact Property Services Specialist As a Property Services Specialist, you'll provide exceptional customer service and ensure residents can effortlessly connect with us, receiving accurate and timely support. You'll focus on first contact resolution and deliver a frictionless experience across all channels. Key Responsibilities Handle inbound customer contacts professionally, aiming for first contact resolution. Take ownership of queries through to completion, ensuring smooth handoffs where needed. Work closely with Property Managers to resolve customer and development issues. Meet service level and quality targets across all interactions. Communicate effectively with contractors and suppliers, providing full and accurate information. Categorise customer contact accurately to support service improvement initiatives. Share relevant updates with internal teams to support query resolution. Raise maintenance orders and coordinate contractor activity, including tendering and invoice queries. Maintain accurate records across internal systems. Manage key, fob and permit requests efficiently. Process card payments securely and in line with policy. Handle all customer information in compliance with GDPR. Skills & Qualifications Confident and clear communication skills, both verbal and written, with the ability to build relationships and find solutions Ability to work independently or as part of a team Effective problem solving skills and the ability to overcome challenges Good understanding of Health and Safety regulations Ability to work under pressure with strong time management and prioritisation skills Strong IT skills, awareness of social media, and confidence using new technology Property management experience is an advantage, but full training will be provided Customer ExcellenceManager As a Customer Excellence Manager, you will lead a team of up to 10 Property Services Specialists and champion a resident first culture. You will use data led insights to improve service delivery, drive first time resolution and reduce repeat contacts. This role plays a key part in shaping service excellence and ensuring our teams deliver a consistent, high quality experience. Key Responsibilities Lead, coach and develop a team of Property Services Specialists to deliver outstanding service Use complaints, performance data and trends to identify root causes and drive improvements Promote a strong First Contact Resolution culture across all service areas Personally manage complex or escalated cases, ensuring fair and timely outcomes Monitor operational KPIs and take action to address performance gaps Manage real time workflow, demand and resource allocation Collaborate closely with Operations, SCA teams and other internal functions Support onboarding, ongoing training and development for your team Uphold high standards of professionalism, service etiquette and regulatory compliance Manage team performance and resources within budget Identify efficiencies that reduce repeat contacts and enhance overall resident experience Skills & Qualifications Proven leadership experience in customer service (property management, housing or FM preferred) Strong understanding of resident needs, property repairs and service charge queries Experience using data and root cause analysis to improve service quality Ability to build, develop and inspire high performing teams Confident analysing operational metrics and turning insights into action Excellent communication skills with residents, contractors and senior stakeholders What's in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you're ready to take the next step in your career and make a difference we'd love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort. Birmingham, Exeter, Office - Luton, Office - New Milton £10,491.00 per annum, plus benefits (Additional London Weighting Allowance if applicable)