Resident Coach

Resident Coach

Salary £27,000 - £30,000, dependent on experience

37 hours per week, working 5 out of 7 days, inclusive of 2 in 4 weekends

Our client is a not-for-profit housing association based in Luton. We have a fantastic opportunity for a Resident Coach to help their hostel residents make the move to independent living.

Must have full clean driving licence and access to own car for work

Responsibilities Resident Coach:

• Comprehensive delivery of the service to residents, including provision of a core management service responding to your residents' enquiries as the main point of contact.
• Work in a psychologically informed way: to coach residents in a flexible and adaptive manner, appropriate to their individual needs.
• Working collaboratively with the Resident Coaching Team: to support each other to ensure that residents always receive a consistent standard of positive attitude and appropriate behaviour in the delivery of the service.
• Carry out holistic assessments of new residents following referrals, devise and implement support plans and risk management plans.
• Conduct coaching sessions on a regular basis.
• Undertake group and one to one interventions with residents of a specialist nature (e.g. CBT informed interventions, motivational interviewing or psychoeducational group or harm minimisation interventions.
• Facilitate reflective practice sessions with the team with regards to supporting residents with complex needs.
• Utilise knowledge, skills and experience to recognise difficult or challenging resident situations and use appropriate skills to support colleagues to influence and bring about positive change to the residents' behaviour.
• Ensure residents are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to participate in service improvements.
• Undertake the responsibilities associated with people management in supervising Assistant Resident Coaches.
• Provide cover for other Resident Coach, as required.
• Ensure child protection and safeguarding policies and procedures are adhered to reporting any concerns as required under legislation and Local Authority procedures.
• Understand and follow policies and procedures, including Health and Safety, DBS, Fairness and Business Continuity Planning.

Skills / Experience

• Experience of any social care or housing related sector
• Working with vulnerable people
• Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
• Evidence of interpretation & analysis of data/information/surveys to identify trends & activities
• Experience line-managing staff or volunteers
• Work in a customer centred environment
• Knowledge of welfare rights, welfare benefits
• Personal resilience
• Professional boundaries
• Coaching, listening skills
• Mediation/conflict resolution skills
• Excellent communicator - building trust
• Creative thinker, problem solver
• Confident, commercially-minded decision maker
• Presentation skills
• Self-motivated/accountable
• Self-management/ collaboration with others
• Agile working
• Excellent literacy
• Good IT literacy, digitally inclusive

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