Sales Administrator

Job title: Sales Administrator

Region: Aylesford

Directorate: Fundraising

Contract: 6 Month Maternity Cover. Full Time, 35 hours per week

Salary: £18,593 to £20,100 gross per annum

About The Royal British Legion

Careers in Fundraising

Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.

With over 200 employees, our Fundraising teams form an important part of this pack. Their passion and collaboration bring in millions of pounds every year. Money that goes on to improve and change the lives of this community.

It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive.

As a directorate we commit to ensuring our supporters feel valued, and driven to deliver fundraising that is effective, agile and sector leading. We do this by putting supporters at the heart of everything we do, and by embedding a learning culture in our teams where process improvement and innovation are embraced and celebrated.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you'll find a role here that works for you, with career opportunities right across the UK.

The Role

We have an exciting Sales Administrator maternity cover opportunity within our Operations team at the Royal British Legion.

The post holder will be responsible for supporting the delivery of the operational and sales retail strategy for Physical retail sales, wholesale customers and sports team income. To help coordinate the management of the Poppy Shop retail sales and to oversee all customer service activity internally and through the 3rd party Customer Response Centre (CRC). You will be the first point of contact for escalated customer queries and complaints and assist with the daily administrative tasks and processes of the Operations team and the wider Product & Trading team.

Please note this role is base at our Aylesford Office, which is located at Royal British Legion Village Hall Road, ME20 7NL, though flexible hybrid working is available and will be agreed during the interview.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It's because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It's why we make sure that you have the opportunities you need to learn and develop. It's why we're invested in making RBL a truly inclusive place to work, where everyone can be themselves. It's why you're welcome, whoever you might be.

It's why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please apply by clicking 'Apply online'.

Closing date for this role is: Sunday 19 th December 2021.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.