Membership Support Officer, National Formations

Job title: Membership Support Officer, National Formations

Region: London or home-based

Directorate: Membership Support Officer

Contract: 12-month fixed-term basis. Full time, 35 hours per week

Salary: £25,000 to £28,000 plus £4,452 London Weighting, if applicable

About The Royal British Legion

Across the country, in every city and on every street, RBL is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.

It's this mission, this scale, this challenge, and the values we all live by, that makes RBL such a fulfilling place to thrive.

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you'll find a role here that works for you, with career opportunities right across the UK.

The Role

This is an exciting opportunity to join our central membership team, where you will provide advice and support to the National Branches District and the Women's Section.

You will ensure that the branches comply with Legions policies and procedures and charity law, as well as providing advice on governance and co-ordinate the services including membership branch compliance such as submission of accounts and training. You will also work the membership management teams in the delivery of Legion strategy and engaging with the membership to secure their involvement.

You will manage the Membership Support Administrator and provide excellent customer service to our members and implement strategies to engage with very different groups of members in view to maintain and strengthen our National Formations.

You will have excellent customer service and communication skills, with the ability to build up successful relationships with a wide variety of stakeholders. You will also have excellent organisational and planning skills with the ability to manage and resolve a number of issues at the same time.

This position can be based in our office or home based, with some requirement to work in central London.

Please note if office based this will at our London Office which is located at Royal British Legion, Haig House, 199 Borough High Street, London SE1 1AA.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It's because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It's why we make sure that you have the opportunities you need to learn and develop. It's why we're invested in making RBL a truly inclusive place to work, where everyone can be themselves. It's why you're welcome, whoever you might be.

It's why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please apply by clicking 'Apply online'.

Closing date for this role is: Monday 3 rd January 2022.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.