IT & Privacy manager

IT & Privacy manager

All about the business

iSmash is the UK's leading retail tech repair brand, offering express repairs of smartphones, tablets and computers, and the sale of ancillary products such as renewed devices, trade-in, protection products and accessories. iSmash pride themselves on a professional, while-you-wait service delivered by their qualified technicians throughout their 31 locations which cover over 10 major cities. iSmash has plans to rapidly expand its store network nationwide over the coming years.

iSmash has supported over 1 million customers to date and is proud to have been recognised by industry experts through receiving the Mobile News and Mobile Industry Best Repair and Service awards.

"At iSmash our mission is to keep customers connected to the devices they love in order to create a world without #techstress"

All about the role

I.T. & Privacy Manager

As the iSmash I.T. & Privacy Manager you will be responsible for all I.T. and information security matters across the company, reporting to the Finance Director. This includes the I.T. infrastructure (connectivity, telephony, hardware), user support, systems, and information security. You will initially manage a team of one to two people and a range of external service providers and consultants including Oryx Align (managed services provider), RepairQ (repair management system provider), I.T. Governance (Information security consultant) , and an outsourced website developer.

iSmash are looking to appoint an experienced and passionate senior manager into this role as part of their fast-growing team.

In this role you will be responsible for:

1. Connectivity and telephony - Development and support of the connectivity and telephony infrastructure across the company through the company's outsourced provider, Oryx align.
2. Connectivity and telephony - Roll out Microsoft business voice solution in collaboration with Oryx align.
3. Information security - Maintain and improve information security measures across the company including GDPR compliance, Cyber security, ISO27001, and Penetration testing in collaboration with the company's outsource consultant, I.T. Governance.
4. Systems- administrate, support and manage the development of an off the shelf cloud-based repair management system (RepairQ) ensuring that the system continues to meet the company's requirements and performs in line with expectations.
5. Systems - collaborated with the in-house digital marketing team and outsourced website developer to administrate, support and development of the company's website.
6. Systems - administrate and manage the company's Microsoft Office 365 account.
7. User support - software and hardware support all users across the business (currently 150 colleagues).
8. Other - lead various I.T. and information security activities and projects.

Minimum experience required:

1. 2+ year's experience in a senior IT manager role
2. Experience within an Information security role or project with a good understanding GDPR and Cyber security.
3. Microsoft office 365
4. Desktop support knowledge as well as Microsoft EndPoint manager.
5. AWS would be an advantage.

All about your benefits

• Annual bonus
• 23 days holiday plus 8 days bank holidays
• Additional holiday earned for each year of working
• Discounts on repairs and store purchases
• Regular company social events
• Pension

If you're excited by the opportunity to join a trailblazing technology business and you have the technical curiosity and great people skills we look for then apply now!