Business Support Analyst

My client based in the centre of Cheltenham are currently recruiting for a Business Support Analyst to join their team on a permanent basis.

The successful candidate will be responsible for the production of performance figures along with providing feedback to the Senior Management Team on cost analysis.

Responsibilities/Duties;

-Maintenance of internal database and accompanying systems.

-Development and Maintenance of Customer Journey Procedures and their documentation.

-Providing a high standard of support on technical issues to a growing client base.

-Production of regular performance figures.

-Maintenance of company reporting schedules.

-Provide Cost Analysis to the Senior Management Team.

-Troubleshooting internal support requests with software and hardware.

-Ensuring a high standard of change control at all times.

Candidate Attributes;

-Organisational skills with attention to detail

-Ability to communicate effectively

-Ability to work autonomously or part of a team to make things happen

-Ability to demonstrate excellent knowledge of Windows Desktop operating systems

-Strong willingness to learn new skills

Salary - Up to £23,000

Hours- Monday to Thursday- 9-5.30pm, Friday 8.30am-5pm