Anderson Recruitment Ltd

Our fun and friendly client is currently recruiting for an enthusiastic and proactive individual to join them on a permanent basis. Essentially, they are looking for a bright, tenacious, outgoing and proactive individual who is keen to learn and happy to get stuck in. Based on the outskirts of Gloucester City Centre, their offices are easily accessible by public transport, and they do have an onsite car park. Responsibilities: -Receptionist duties including directing all telephone calls & dealing with all visitors into the office -Carry out general office administration -Assist the Office Manager with administration duties as required -Carry out stationary orders -Observe all security and Health & Safety regulations and requirements Candidate Attributes: -Excellent telephone manner and customer service skills -Good working knowledge of Microsoft Office -Highly organised -Bubbly personality Hours: 37.5 hours per week, Monday - Friday, 9am - 5pm Salary: Up to 26,000 per annum, depending on experience

Our well-established innovative manufacturing client in Minchinhampton, Stroud is looking for a motivated and reliable Customer Order Administrator to join their passionate, customer-focused team on a full time permanent basis. This is a varied and hands-on role, perfect for someone who enjoys delivering excellent customer service and keeping things running smoothly behind the scenes. Responsibilities: - Processing orders and despatching/invoicing - Assisting with customer service enquiries - Preparing and issuing samples - Organising carriers - Purchasing stationery and checking supplies - Making up brochures - General admin duties such as filing and answering the phone Candidate Attributes: - Ability to work effectively under pressure and prioritise workloads - Attention to detail - Excellent verbal and written communication skills - Professional approach Hours: Monday - Thursday 8.30am to 5pm, Friday 8.30am to 2pm (37.5 hours per week) Salary: Competitive+ 30 days holiday (Inc bank holidays) + pension + free onsite parking

Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Scheduling Administrator to join their growing and dynamic team. The company have a great ethos and are steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do! As a Scheduling Administrator, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for the workforce of Technicians. The role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows. In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary, and pension you will benefit from 25 days annual plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you've employed by them for 12 months they will also reward you with your birthday off every year. Responsibilities: - Collaborate with the Scheduling Lead, Scheduling Manager, and Service Coordinators to coordinate and schedule service appointments based on technician availability, skills, and customer requirements. - Ensure accurate and timely communication of appointment details to both customers and service technicians. - Gather necessary information from customers to facilitate efficient scheduling. - Work closely with service technicians to align schedules, ensuring they are adequately informed about customer expectations and job requirements. - Address any scheduling conflicts or changes promptly. - Maintain accurate and up-to-date records of service appointments and customer information. - Accurately log client interactions and service requests using in-house IT systems. - Utilise scheduling software to track and organise service activities. - Collaborate with the Scheduling Lead and Scheduling Manager to implement proactive solutions to prevent scheduling challenges. Candidate Attributes : - Good geographical knowledge of the UK - Excellent interpersonal skills - Good organisational skills and an ability to prioritise with a "can do" attitude - Ability to work under pressure in a fast-paced environment ? Working Hours: Monday - Friday, 40 hours per week Salary - £26,509.50 + attractive benefits package + flexible working

Excellent opportunity to join a leading, ambitious, creative, design and manufacturing organisation based in Tewkesbury , Gloucestershire. The company is very well established and thriving with a healthy order book, it really is a great time to join! Reporting to in this role, you will take ownership of your projects working closely with management, design, warehouse & installation. You will be managing tasks such as interpreting briefs, preparing quotations, and overseeing customer orders from supplier placement through to final delivery and installation. Responsibilities also include issuing client invoices, handling enquiries, resolving any issues or complaints, approving supplier invoices for payment, and providing accurate month-end work-in-progress reports. To apply for this role, you will need excellent written and verbal communication skills and the ability to multitask and prioritise workload. You will have the desire to learn and succeed within a thriving and fast paced environment. Hours - Monday - Friday - 38 hours Salary - £27-31k depending on experience

Our client who are a well-established family business based in Gloucester are looking for a Customer Service Administrator to join their team on a permanent basis. This is a fantastic opportunity to work within a small, friendly office in a busy environment, where customers are top priority and every day brings something new! Responsibilities: -Directing phone calls -Placing and managing orders -Taking payment over the phone -Dealing with customer queries over the telephone and via email -Assisting with general administrative tasks Candidate Attributes: - Previous admin experience -Ability to prioritise workload -Excellent telephone manner -Good work ethic and a team player -Good organisational skills with the ability to multitask Hours - Monday - Friday 8am to 5pm (1 hour lunch) + Saturday 3 hours in the morning on a 1 in 3 rota basis (overtime paid) Salary - £26,436 + 22 days holiday (plus bank holidays) + discretionary annual bonus + life cover + cycle to work scheme + employee assistance programme + eye care scheme + retail discounts + free on-site parking

Our family run client based in Gloucester are a busy car service centre and they currently have a brand-new permanent vacancy for a Customer Service Advisor to join the team. It's an exciting time to join as they have a premise move on the horizon, which will offer lots of growth opportunities. As a Customer Service Advisor, you will be part of the front of house team and play a crucial role in ensuring that the customers vehicle service journey is seamless. From taking the customer booking, greeting on arrival, understanding their requirements, and then coordinating the repair by liaising with the Workshop Controller and Vehicle Technicians. This will include monitoring of work progress, then relaying this back to the customer. If you have an enthusiastic attitude and passion for providing excellent customer service, then you will enjoy this role. Being responsible for providing a proactive service to the customer, showing initiative when required, which in turn will ensure that the job gets done in a timely manner. Being a team player is essential, as you will be working with your colleagues throughout the day and it's very much a group effort to ensure that customers receive exceptional care. Don't know anything about cars? Don't worry, your focus will be on providing that excellent customer service, and they will provide training to help with automotive terminology, you will be surprised by how much you will learn. In return you will be part of an amazing team and company who invests in their employees for example with training courses on offer. It's all about the team effort. Along with providing an exceptional service to their customers, the main aim is also having an enjoyable place to work. A snapshot of what to expect: - Greeting customers and taking telephone calls. - Ordering of parts. - Dealing with customer service enquires. - Completing customer estimates. - Scheduling the diary with customer bookings. Candidate Attributes: - Excellent customer service skills. - Extremely organised and able to multi-task. - Previous experience within this type of role would be beneficial but is not essential. - IT literate (full training on all systems used will be provided). Hours - Monday - Friday - 8am - 5.30pm Monday - Friday (30 min lunch) Salary - £32,000 initially (depending on experience) with progression opportunities plus no working weekend and closed between Christmas and New Year

Brand new opportunity to join a close-knit, friendly and driven team! Our client is currently recruiting for an ambitious and proactive individual to join their Collections Department on a full-time basis, with part-time hours also considered. This is a fantastic opportunity for someone looking to build or develop their career within in a supportive and professional environment. This will be based from their offices in Mitcheldean on an initial 3 month fixed-term contract, with a potential to be extended. The main purpose of this role will be to manage a portfolio of clients, ensuring effective and timely collection of outstanding invoices. As part of the collections team, you will work alongside experienced professionals who provide full support and guidance. To be considered for this role, you should demonstrate strong communication skills, attention to detail, and a proactive approach to problem-solving. Previous experience within an office or credit control environment would be advantageous however, full training will be provided. Responsibilities: -Manage a portfolio of clients, taking ownership of credit control and collection activities -Chasing of overdue payments -Process and allocate incoming payments -Investigate and resolve invoice disputes as required -Issue client communications including chase letters and monthly statements -Maintain accurate and up-to-date records across internal systems -Respond to internal and external queries promptly and professionally -Manage client and suspense accounts, ensuring correct allocation of funds Candidate Attributes: -Excellent verbal and written communication skills -Strong organisational skills with the ability to multitask -High level of accuracy and attention to detail -Ability to work to deadlines in a fast-paced environment -Professional and confident telephone manner Hours: Monday to Friday, 9am - 5pm Salary: 12.73 per hour