Customer Service Representative - HMPO
- Teleperformance
- Bangor, County Down
- Dec 03, 2021
Full time
Call Centre / CustomerService
Job Description
Overview:
Customer Service Representative
Shifts - 5/7 days between 8am - 8pm Monday - Friday and 9am - 5:30pm Saturday and Sunday
Training - 8 days, Monday - Thursday 9am - 5:30pm
Start Date - Various
The Role
Teleperformance is currently hiring on a permanent full time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice on application, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolutions driven approach.
As part of your employment we will need to conduct an advanced level security clearance for you. Due to this we can only take applications from candidates with valid passports and also must have lived in UK for the last 3 years continuously. You must also be able to produce detailed career history for the last 3 years including evidences. This must be added to your references page on your online profile, with correct reference type, covering all employments, academics and gaps in employment on a continuous date order and all evidences should be brought into the assessment centre for verification.
Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business.
We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands.
Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.
For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We've been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!
At Teleperformance we encourage our people to learn, work and grow within the business. For example, we offer courses and academies to support career progression. A large proportion of our managers, trainers and other key team members started with us as advisors. If you're looking for a career this could be a great opportunity to get you started.
You can follow us on:
Facebook
Twitter
Customer Service Representative
Shifts - 5/7 days between 8am - 8pm Monday - Friday and 9am - 5:30pm Saturday and Sunday
Training - 8 days, Monday - Thursday 9am - 5:30pm
Start Date - Various
The Role
Teleperformance is currently hiring on a permanent full time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice on application, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolutions driven approach.
As part of your employment we will need to conduct an advanced level security clearance for you. Due to this we can only take applications from candidates with valid passports and also must have lived in UK for the last 3 years continuously. You must also be able to produce detailed career history for the last 3 years including evidences. This must be added to your references page on your online profile, with correct reference type, covering all employments, academics and gaps in employment on a continuous date order and all evidences should be brought into the assessment centre for verification.
Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business.
We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands.
Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.
For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We've been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!
At Teleperformance we encourage our people to learn, work and grow within the business. For example, we offer courses and academies to support career progression. A large proportion of our managers, trainers and other key team members started with us as advisors. If you're looking for a career this could be a great opportunity to get you started.
You can follow us on:
About Teleperformance