Teleperformance

Customer Service Team Leader Location: Newry (Granite Exchange) Northern Ireland Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office. Hours: Monday to Friday 09 00 & 40 hours per week Contract : Permanent Salary : £27135 click apply for full job details

Role: British Sign Language (BSL) Interpreters required! Start date: August 2 026 Location: Work from home Salary: £43.96 per hour Bonus: Bonus up to 10% p/a Operational hours: 8am - 10pm Monday to Sunday Shifts: 16 hour permanent shift available Fully flexible Monday - Thursday between 11.30am - 3.45pm and Sunday 8am - 12.15pm Qualifications required: Level 6 NVQ Certificate in British Sign Language Level 6 NVQ Diploma in Sign Language Interpreting Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: Provide effective Video Remote Interpreting Support and model the company's mission and values Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping Demonstrate the ability to adapt quickly to new and changing technologies Multitask between interpreting effectively and utilizing calls Participate in company sponsored training for Professional Development Exhibit the ability to meet performance expectations with minimal supervision Possess the ability to work effectively in a fast paced, dynamic environment Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: Level 6 NVQ Certificate in British Sign Language Level 6 NVQ Diploma in Sign Language Interpreting Technical knowledge for interpreting IT/Customer Support calls Able to provide accurate interpreta tion Good understanding of Deaf culture Three to five years' experience in interpreting ( working experience in a professional BSL interpretation support role ) ESSENTIAL COMPETENCIES Empathy and Understanding : Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions Clarity and Professionalism : Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. Consistency and Reliability : Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. Listening Skills : Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities Follow-Up and Resolution : For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Role: British Sign Language (BSL) Interpreters required! Start date: August 2 026 Location: Work from home Salary: £43.96 per hour Bonus: Bonus up to 10% p/a Operational hours: 8am - 10pm Monday to Sunday Shifts: 16 hour permanent shift available Fully flexible Monday - Thursday between 11.30am - 3.45pm and Sunday 8am - 12.15pm Qualifications required: Level 6 NVQ Certificate in British Sign Language Level 6 NVQ Diploma in Sign Language Interpreting Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: Provide effective Video Remote Interpreting Support and model the company's mission and values Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping Demonstrate the ability to adapt quickly to new and changing technologies Multitask between interpreting effectively and utilizing calls Participate in company sponsored training for Professional Development Exhibit the ability to meet performance expectations with minimal supervision Possess the ability to work effectively in a fast paced, dynamic environment Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: Level 6 NVQ Certificate in British Sign Language Level 6 NVQ Diploma in Sign Language Interpreting Technical knowledge for interpreting IT/Customer Support calls Able to provide accurate interpreta tion Good understanding of Deaf culture Three to five years' experience in interpreting ( working experience in a professional BSL interpretation support role ) ESSENTIAL COMPETENCIES Empathy and Understanding : Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions Clarity and Professionalism : Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. Consistency and Reliability : Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. Listening Skills : Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities Follow-Up and Resolution : For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: C U S T O M E R S E R V I C E S P E C I A L I S T - Job Overview - Role: Customer Service Specialist Site: WORK FROM HOME - UK Based Start Date: 10th and 17th August 2026 Contract: Permanent Hours: 40 hours per week. Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is fulltime and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% com - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!

Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: 10th Aug 2026 - ongoing Location: Work from Home Shifts: Full time - 40hrs per w e ek - working between 07:00 and 23:00. Part time Available - details provided below. If you are interested in this shift pattern, please let us know. Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: 10th Aug 2026 - ongoing Location: Work from Home Shifts: Full time - 40hrs per w e ek - working between 07:00 and 23:00. Part time Available - details provided below. If you are interested in this shift pattern, please let us know. Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: 10th Aug 2026 - ongoing Location: Work from Home Shifts: Full time - 40hrs per w e ek - working between 07:00 and 23:00. Part time Available - details provided below. If you are interested in this shift pattern, please let us know. Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: 10th Aug 2026 - ongoing Location: Work from Home Shifts: Full time - 40hrs per w e ek - working between 07:00 and 23:00. Part time Available - details provided below. If you are interested in this shift pattern, please let us know. Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: 10th Aug 2026 - ongoing Location: Work from Home Shifts: Full time - 40hrs per w e ek - working between 07:00 and 23:00. Part time Available - details provided below. If you are interested in this shift pattern, please let us know. Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Role : British Sign Language (BSL) Interpreters required! Start date : June/July 2026 Location : Work from home Salary : £43.96 per hour (40 hours @£91,436 ) Bonus: Bonus up to 10% PA Shifts : various shifts available within operationg hours Operational hours : 8am - 10pm Monday to Sunday Qualifications required : Level 6 NVQ Certificate in British Sign Language Level 6 NVQ Diploma in Sign Language Interpreting Rol click apply for full job details

Job role: - Customer Service Expert Location : Glasgow onsite only Hours: 40 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible) Start date: july 2026 Salary: £26,436.80 PA (yearly) A smooth journey isn't just about being on time! It is about having someone there when things don't always go to plan that's where you come in! Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail. The job itself: The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team. Experience Proven experience in a Contact Centre environment Experience on train operating company would be preferred but is not essential Proven experience of working in a high-quality measured role Proven experience of liaising with a team and multi-tasking to achieve a shared goal Proven ability to pay close attention to detail Proven ability to use initiative as well as work as part of a team Proven ability to be able to consistently meet set targets Attributes we would love for you to have! (even if you do say so yourself ) Excellent verbal communications skills Excellent written communication skills Excellent ability to adapt communication style/method to best suit the audience Organised and methodical, with an eye for detail Computer literacy is essential including MS Word, Excel and E-mail Ability to work to tight deadlines Proven experience of being able to handle high pressure situations Ability to relate to others in a positive manner and build strong working relationships Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work Collaboration - You enjoy working with others and you like working as a team player Communication- You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others Open-Mindedness- You are able to be open to different ways of thinking and new ideas Critical Thinking- You are able to think logically when making decisions Solution Orientation- Having a forward thinking mindset focused on resolving challenges Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset What's in it for you- PERKS PERKS PERKS ! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check If this sounds like it could be your next stop Apply and start your journey DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Tyne River House, The Watermark, Gateshead NE11 9SZ . PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 27th July 2026 onsite in Tyne River House, The Watermark, Gateshead NE11 9SZ. Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Job role: - Customer Service Expert Location : Glasgow onsite only Hours: 40 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible) Start date: july 2026 Salary: £26,436.80 PA (yearly) A smooth journey isn't just about being on time! It is about having someone there when things don't always go to plan that's where you come in! Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail. The job itself: The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team. Experience Proven experience in a Contact Centre environment Experience on train operating company would be preferred but is not essential Proven experience of working in a high-quality measured role Proven experience of liaising with a team and multi-tasking to achieve a shared goal Proven ability to pay close attention to detail Proven ability to use initiative as well as work as part of a team Proven ability to be able to consistently meet set targets Attributes we would love for you to have! (even if you do say so yourself ) Excellent verbal communications skills Excellent written communication skills Excellent ability to adapt communication style/method to best suit the audience Organised and methodical, with an eye for detail Computer literacy is essential including MS Word, Excel and E-mail Ability to work to tight deadlines Proven experience of being able to handle high pressure situations Ability to relate to others in a positive manner and build strong working relationships Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work Collaboration - You enjoy working with others and you like working as a team player Communication- You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others Open-Mindedness- You are able to be open to different ways of thinking and new ideas Critical Thinking- You are able to think logically when making decisions Solution Orientation- Having a forward thinking mindset focused on resolving challenges Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset What's in it for you- PERKS PERKS PERKS ! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check If this sounds like it could be your next stop Apply and start your journey DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: - Customer Service Expert Location : Glasgow onsite only Hours: 40 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible) Start date: july 2026 Salary: £26,436.80 PA (yearly) A smooth journey isn't just about being on time! It is about having someone there when things don't always go to plan that's where you come in! Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail. The job itself: The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team. Experience Proven experience in a Contact Centre environment Experience on train operating company would be preferred but is not essential Proven experience of working in a high-quality measured role Proven experience of liaising with a team and multi-tasking to achieve a shared goal Proven ability to pay close attention to detail Proven ability to use initiative as well as work as part of a team Proven ability to be able to consistently meet set targets Attributes we would love for you to have! (even if you do say so yourself ) Excellent verbal communications skills Excellent written communication skills Excellent ability to adapt communication style/method to best suit the audience Organised and methodical, with an eye for detail Computer literacy is essential including MS Word, Excel and E-mail Ability to work to tight deadlines Proven experience of being able to handle high pressure situations Ability to relate to others in a positive manner and build strong working relationships Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work Collaboration - You enjoy working with others and you like working as a team player Communication- You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others Open-Mindedness- You are able to be open to different ways of thinking and new ideas Critical Thinking- You are able to think logically when making decisions Solution Orientation- Having a forward thinking mindset focused on resolving challenges Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset What's in it for you- PERKS PERKS PERKS ! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check If this sounds like it could be your next stop Apply and start your journey DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Complaints Handler - Lloyds Banking Group (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates : Various 2026 Salary : From £30,000 per annum Location : Work From Home Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent, Full Time (40hrs) (must be fully flex) Background Checking : Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Essential Experience: Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communicaton Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Lloyds Banking Group (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates : Various 2026 Salary : From £30,000 per annum Location : Work From Home Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent, Full Time (40hrs) (must be fully flex) Background Checking : Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Essential Experience: Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communicaton Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Job role: - Customer Service Expert Location : Glasgow onsite only Hours: 40 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible) Start date: july 2026 Salary: £26,436.80 PA (yearly) A smooth journey isn't just about being on time! It is about having someone there when things don't always go to plan that's where you come in! Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail. The job itself: The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team. Experience Proven experience in a Contact Centre environment Experience on train operating company would be preferred but is not essential Proven experience of working in a high-quality measured role Proven experience of liaising with a team and multi-tasking to achieve a shared goal Proven ability to pay close attention to detail Proven ability to use initiative as well as work as part of a team Proven ability to be able to consistently meet set targets Attributes we would love for you to have! (even if you do say so yourself ) Excellent verbal communications skills Excellent written communication skills Excellent ability to adapt communication style/method to best suit the audience Organised and methodical, with an eye for detail Computer literacy is essential including MS Word, Excel and E-mail Ability to work to tight deadlines Proven experience of being able to handle high pressure situations Ability to relate to others in a positive manner and build strong working relationships Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work Collaboration - You enjoy working with others and you like working as a team player Communication- You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others Open-Mindedness- You are able to be open to different ways of thinking and new ideas Critical Thinking- You are able to think logically when making decisions Solution Orientation- Having a forward thinking mindset focused on resolving challenges Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset What's in it for you- PERKS PERKS PERKS ! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check If this sounds like it could be your next stop Apply and start your journey DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: - Customer Service Expert Location : Glasgow onsite only Hours: 40 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible) Start date: july 2026 Salary: £26,436.80 PA (yearly) A smooth journey isn't just about being on time! It is about having someone there when things don't always go to plan that's where you come in! Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail. The job itself: The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team. Experience Proven experience in a Contact Centre environment Experience on train operating company would be preferred but is not essential Proven experience of working in a high-quality measured role Proven experience of liaising with a team and multi-tasking to achieve a shared goal Proven ability to pay close attention to detail Proven ability to use initiative as well as work as part of a team Proven ability to be able to consistently meet set targets Attributes we would love for you to have! (even if you do say so yourself ) Excellent verbal communications skills Excellent written communication skills Excellent ability to adapt communication style/method to best suit the audience Organised and methodical, with an eye for detail Computer literacy is essential including MS Word, Excel and E-mail Ability to work to tight deadlines Proven experience of being able to handle high pressure situations Ability to relate to others in a positive manner and build strong working relationships Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work Collaboration - You enjoy working with others and you like working as a team player Communication- You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others Open-Mindedness- You are able to be open to different ways of thinking and new ideas Critical Thinking- You are able to think logically when making decisions Solution Orientation- Having a forward thinking mindset focused on resolving challenges Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset What's in it for you- PERKS PERKS PERKS ! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check If this sounds like it could be your next stop Apply and start your journey DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Complaints Handler - Lloyds Banking Group (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates : Various 2026 Salary : From £30,000 per annum Location : Work From Home Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent, Full Time (40hrs) (must be fully flex) Background Checking : Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Essential Experience: Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communicaton Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Lloyds Banking Group (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates : Various 2026 Salary : From £30,000 per annum Location : Work From Home Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent, Full Time (40hrs) (must be fully flex) Background Checking : Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Essential Experience: Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communicaton Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.