Job Description
Job Title: CRM and Member Engagement Officer
Reporting to: CRM and Member Engagement Manager
Contract term: Part time, permanent
Location: SIA House, Milton Keynes
Salary: £26,500 per annum, pro rata
Hours: 28 hours per week
We're the expert voice and leading source of information and advice for people affected by spinal cord injury (SCI). For over 45 years, we've been supporting spinal cord injured people and representing the wider SCI community to government and other decisionmakers. Our work in campaigning, education and support is based on the personal experiences of our members.
We have been shifting our modus operandi from a 'delivery-at' approach, to one based on engagement, enabling and network building in all our services, in all our advocacy, and in all our digital communications channels
The CRM and Member Engagement Officer will coordinate the collection and storage of data to deliver SIA's strategic goals and expansion, ensuring legal compliance and adherence to data protection standards.
Duties and responsibilities
* Maintain the CRM ensuring a good level of data hygiene, working with internal and external stakeholders.
* Monitor membership and fundraising communications activity against GDPR and fundraising regulations, alerting colleagues to relevant issues and assisting colleagues to meet requirements.
* Ensure membership data is being captured effectively to grow our database.
* In line with SIA's segmentation model, produce complex data selections for targeted appeals, fundraising and marketing.
* Regular processing of all new memberships including sending new member packs via post and email.
* Produce regular reports on membership statistics.
* Regular maintenance of all membership queries via email and telephone communications.
* Manage membership volunteers and ensure tasks are assigned accordingly.
* Act as a point of contact with the CRM and member engagement manager for all relevant queries on the CRM.
* Manage regular processing of subscription payments for FORWARD magazine including sending renewal reminders via email and post.
* Processing of regular payments via direct debit using third party software.
* Working alongside the CRM and member engagement manager champion the use of the database delivering training and coaching staff on using the system to agreed standards.
* Support the CRM and member engagement manager and CRM project team in administrative tasks related to the implementation of a new CRM.
* Carry out all such duties and activities as determined by the CRM and member engagement manager.
Benefits:
* Annual Leave: 25 days per annum plus paid Bank Holidays (pro rata for part-time hours).
* Access to Group Pension scheme (6% employer contribution).
* Access to Group Life Assurance scheme on commencement of employment
* Free car parking
Closing Date: Sunday 12 December 2021 at 5pm
Interviews: Wednesday 15 December 2021
To Apply and for More Information:
If you would like to apply and find out more about this position, please click the apply button. You will be directed to our website where you can complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please
Reporting to: CRM and Member Engagement Manager
Contract term: Part time, permanent
Location: SIA House, Milton Keynes
Salary: £26,500 per annum, pro rata
Hours: 28 hours per week
We're the expert voice and leading source of information and advice for people affected by spinal cord injury (SCI). For over 45 years, we've been supporting spinal cord injured people and representing the wider SCI community to government and other decisionmakers. Our work in campaigning, education and support is based on the personal experiences of our members.
We have been shifting our modus operandi from a 'delivery-at' approach, to one based on engagement, enabling and network building in all our services, in all our advocacy, and in all our digital communications channels
The CRM and Member Engagement Officer will coordinate the collection and storage of data to deliver SIA's strategic goals and expansion, ensuring legal compliance and adherence to data protection standards.
Duties and responsibilities
* Maintain the CRM ensuring a good level of data hygiene, working with internal and external stakeholders.
* Monitor membership and fundraising communications activity against GDPR and fundraising regulations, alerting colleagues to relevant issues and assisting colleagues to meet requirements.
* Ensure membership data is being captured effectively to grow our database.
* In line with SIA's segmentation model, produce complex data selections for targeted appeals, fundraising and marketing.
* Regular processing of all new memberships including sending new member packs via post and email.
* Produce regular reports on membership statistics.
* Regular maintenance of all membership queries via email and telephone communications.
* Manage membership volunteers and ensure tasks are assigned accordingly.
* Act as a point of contact with the CRM and member engagement manager for all relevant queries on the CRM.
* Manage regular processing of subscription payments for FORWARD magazine including sending renewal reminders via email and post.
* Processing of regular payments via direct debit using third party software.
* Working alongside the CRM and member engagement manager champion the use of the database delivering training and coaching staff on using the system to agreed standards.
* Support the CRM and member engagement manager and CRM project team in administrative tasks related to the implementation of a new CRM.
* Carry out all such duties and activities as determined by the CRM and member engagement manager.
Benefits:
* Annual Leave: 25 days per annum plus paid Bank Holidays (pro rata for part-time hours).
* Access to Group Pension scheme (6% employer contribution).
* Access to Group Life Assurance scheme on commencement of employment
* Free car parking
Closing Date: Sunday 12 December 2021 at 5pm
Interviews: Wednesday 15 December 2021
To Apply and for More Information:
If you would like to apply and find out more about this position, please click the apply button. You will be directed to our website where you can complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please
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