Job Description
An exciting opportunity has arisen for an experience Customer Succes manager to join a Education Organization for an initial 6 month contract. The role can be based in London, although it will be remote due to the current situation.
The selected candidate needs to have proven experience working within Business & IT Readiness environment.
This role is inside IR35 so please bear this in mind when applying
Job Summary:
RESPONSIBILITIES:
Project managing challenging and dynamic customer implementations.
Mastering the inner workings of a full enterprise product platform.
Managing customer success efforts to ensure exceptional experiences for businesses of all sizes.
Building and maintaining strong relationships with key customers.
Educating customers on best practices and providing professional level guidance.
Streamlining the implementation process to ensure a positive onboarding experience for the customer.
Leading the product input feedback process internally at Peakon to ensure constant and valuable customer input is available to the product team.
REQUIREMENTS
Minimum 3 years of experience in a related role (which may include product development, account management, marketing, management consulting, project management, among others) with a strong preference to customer success or engagement management within a technology organization.
Motivated to learn and grow. This position exposes the candidate to all aspects of a successful product, from development through end-user adoption and beyond.
Outgoing and eager to build strong and meaningful relationships with customers and partners in a wide variety of industries.
Strongly interested in technology and software development.
Interested in entrepreneurship and comfortable with risk. Any small, early-stage startup faces big challenges and candidates should be prepared to problem-solve on the fly. Early-stage startup experience is a plus.
Experience with Intercom and salesforce.com is highly preferred.
Superior communication skills. Internal and external, written and oral communication are critical in this role.
Analytical and process oriented.
Ability to present and interact with C-Level teams with ease and professionalism.
Comfort and the ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease.
A desire to incorporate feedback and personally grow as a team member, leader, and a professional.
If you feel you have the relevant experience then then please submit an up to date CV for immediate consideration.
GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.
