Leakage Administration Team Leader

Do you have the proven ability to motivate and lead a team well?

Do you want to work for a company who pride themselves on their people and excellence?

Then look no further!

We currently have an opportunity available for a Leakage Administration Team Leader to join our team working in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive acompetitive salary of£24,000 - £28,000 per annum plus benefits.

About the role:

The Leakage Administration Team Leader will lead, on a day-to-day basis, a team of administrators in the effective administration and support of the Leakage Department. Supporting the delivery of the Leakage Systems Customer Leakage work management from job creation to planning and completion.

Responsibilities of our Leakage Administration Team Leader include:

• Providing support, inspiration and business admin expertise to SWW and contracted customer leakage detection resources to achieve the goal of developing a high performing team of customer leakage experts
• Managing the effective work management of available customer leakage resources (both SWW and contracted) to ensure accurate data and job creation
• Undertaking both structured training and individual coaching and mentoring, with the admin team to provide learning opportunities and continuous development
• Working with the Leakage Systems Team leader to ensure supply pipe leak repairs are prioritised for repair appropriately
• Managing annual leave, sickness, disciplinary and other related business policies/processes consistency and accurately
• Producing effective and timely reporting of incidents and events
• Working in close collaboration with the Source Customer Leakage Team to ensure the end to end process for customers is delivered in an efficient and effective way
• Ensuring that all new Leakage Systems processes are followed and embedded, delivering efficient detection and repair of customer side leakage.

What we are looking for in our Leakage Administration Team Leader:

• HND or equivalent and a recognised Management Qualification are desirable but not essential
• Experience in Business Administration and planning
• Experience in developing a team to high-performance levels and leading the team to achieve challenging targets
• Excellent knowledge of Business Admin and work management systems
• Knowledgeable of financial systems and work management

South West Water is part of the Pennon Group, a very successful and stable business that prides itself on sustainability. We provide reliable, efficient and high-quality drinking water and wastewater services for a population of c. 1.7 million in Cornwall, Devon, and parts of Somerset and Dorset.

We believe that by investing in the future of our region, we are not only improving the quality of life for today's residents and visitors but are also taking responsibility for future generations. Responsibility for the environment is central to this. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers.

Our core values which are essential to our success are:

• Trusted - We do the right thing for our customers and stakeholders.
• Collaborative - We forge strong relationships working together to make a positive impact.
• Responsible - We keep our promises to our customers, communities, and each other.
• Progressive - We are always looking for new ways to improve and make life better.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits which include free car parking at the majority of our sites, company Sharesave Scheme, and various health benefits.

Closing date: Monday 15th November 2021

If you are looking for a new challenge, please click apply now to be considered as our Leakage Administration Team Leader - we look forward to receiving your application.