Job Description
Join us as an Insurance Technician
Our local and friendly team in St. Ives need someone who can help build relationships with both customers and colleagues, action incoming enquiries and provide a great level of service. If you're proactive, have great attention to detail and want to progress your career in insurance, please apply today.
Who are we?
We are an award-winning Group of insurance companies supporting over 1,000 broker partners and more than 3 million policyholders with a wide variety of insurance products. We have also recently become one of the UK's largest motor insurance providers. We have very exciting and ambitious growth and acquisition plans for our business moving forward so watch this space!
What is the salary and hours?
The salary starts from £21,000 per year, negotiable depending on experience.
The role is full-time and permanent, and you work 37.5 hours a week. Your working day will be 7.5 hours per day covering the trading hours of 08:30 until 19:45 Mon - Sat, so the ability to be able to work some evenings and Saturdays will be essential.
What will my duties be?
You will support the Sales, Renewals and Service Departments within a friendly office environment. The job role will consist of:
- To action a diverse range of referrals and queries by phone and email
- Deal with Insurer Support queries via email or telephone
- Help us achieve challenging team targets and goals
- Operate within own area of accountability, proactively escalating issues and seeking guidance
- Establish and maintain effective communication and relationships with all colleagues, customers and insurers whilst maintaining a professional business image
- Develop and maintain a competent level of technical, product and system knowledge
- Liaise with insurers for underwriting solutions.
- Commit to own personal development, CII professional qualifications
- Willing to go the extra mile to ensure customer/partner satisfaction
What benefits are there?
We offer 30 days holiday (inc. Bank Holidays) with the ability to buy and sell more days. We have a 5% contributory pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.
