Purpose of Role
The EMEA RFP Manager is responsible for managing the completion of timely, accurate, well-written and well-presented responses to RFPs, DDQs and other similar questionnaires. The primary jurisdictional responsibilities of this role are for all EMEA locations with the exception of DACH.
As part of a global team, the EMEA RFP Manager will report to the Global Head of RFP Production and interact with the wider Global Client Coverage team as well as subject-matter-experts (SMEs), Product and Segment Leads throughout the organisation.
Major Responsibilities
- Monitor the RFP workload and ensure appropriate allocation across the team to make best use of expertise whilst facilitating exposure to new products and services (10%)
- Proofread and edit draft RFPs. Provide feedback to RFP writers and managers and address any issues with quality, accuracy and consistency. (30%)
- Maintain accurate records and provide required reporting on workload, progression and productivity. (10%)
- Encourage a culture of continuous improvement both directly in the production of high-quality RFPs and indirectly via the tools available to the RFP writers (e.g. database responses, diagrams, high-quality SMEs etc.) (20%)
- Maintain up to date knowledge of proposal production best-practice and ensure State Street's RFP output is competitive (10%)
- Ensure that the team has the right resources, including staff, IT , financial and oversight functions to operate effectively (10%)
- Ensure that the business unit operates in compliance with internal and external regulations and that escalation procedures are followed (10%)
Managerial (standard responsibilities if the role manages staff)
- Demonstrate the 'Risk Excellence' culture in your behaviour
- Maintain a detailed understanding of :
- The scope of the role's managerial responsibilities
- The competence of the staff reporting to you
- Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements plus progress is reviewed regularly in line with Company policy, and are regulatory registered where appropriate for their role
- Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported.
- Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively
- Adhere to the delegation and oversight (management information and escalation) framework in the performance of daily tasks. This includes taking proactive action to ensure there is adequate production of management information that is fits for purpose, and issues are raised as appropriate
- Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence).
- Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved. This includes: a) ensuring that appropriate management information is received, considered and challenged as appropriate at intervals proportionate to the risks; and b) that staff members have clear understanding of the escalation path/principles
- Establish and nurture a culture of 'Risk Excellence' within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
- Ensure that you make reasonable decisions by exercising reasonable care when considering information available to you. This includes taking proactive action to ensure that the information you have is suitable and adequate.
- Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members' behaviour in performing their roles.
- Ensure that the highest level of the Code of Conduct is displayed in your own and staff behaviour
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers