Subsidence Desk Technician Team Leader

Subsidence Desk Technician Team Leader

Location: Home Based

The Opportunity

An established UK loss adjusting business is looking to appoint a Subsidence Desk Technician Team Leader to play an important role in the ongoing success of its specialist Subsidence operation.

This position would suit an experienced subsidence professional who is ready to take on greater responsibility, whether you already have formal management experience or have developed into a senior technical position and are looking for your next career move.

You will be responsible for a team of up to eight technicians, helping them deliver an efficient, consistent and customer focused service. This is not a role that takes you completely away from claims handling. You will continue to manage your own subsidence caseload, giving you the opportunity to combine hands on technical work with the challenge of developing and supporting others.

What You'll Be Doing:

• Taking an active role in the day to day running of the Subsidence operation, ensuring work is distributed fairly and priorities are kept on track.
• Keeping an overview of team workloads, turnaround times and service standards, addressing any issues that could affect performance.
• Acting as a source of technical advice for colleagues, helping them work through difficult claims, policy queries and customer concerns.
• Maintaining your own portfolio of subsidence claims, taking responsibility for progression and outcomes throughout the claims process.
• Reviewing the quality of work produced by the team and helping maintain consistent technical and customer service standards.
• Holding individual catch ups and performance discussions, recognising achievements and addressing areas where additional support is needed.
• Helping colleagues build their technical knowledge and confidence through coaching, feedback and training.
• Taking an active part in new starter reviews, setting expectations and helping individuals establish development goals.
• Working with internal people teams when employee matters arise, including attendance, conduct and performance concerns.
• Building strong relationships across the wider business, including with field based colleagues, insurers and other key contacts.
• Contributing ideas to improve how the team operates, helping introduce better ways of working and maintaining a positive service for clients and customers.

What We're Looking For:

You will already have a solid background in subsidence claims and be confident managing claims through the full lifecycle. Just as importantly, you will enjoy helping others perform at their best.

We would be interested in speaking with people who can demonstrate:

• A strong background in subsidence claims handling or management.
• The ability to manage a personal caseload while supporting the wider operation.
• Experience helping colleagues, sharing technical knowledge or taking responsibility for team activities.
• Previous experience in a senior or supervisory position would be useful, although we would also welcome applications from experienced technicians ready to move into their first formal leadership role.
• Confidence discussing performance, providing constructive feedback and supporting individual development.
• An understanding of insurer expectations, policy cover and good claims handling practice.
• The ability to organise workloads, make sound decisions and manage changing priorities.
• A professional and approachable communication style, with the confidence to deal with colleagues, customers and external contacts.
• Good IT skills, including Microsoft Office.
• At least two A Levels or equivalent, plus GCSEs or equivalent in English and Mathematics.

Professional qualifications such as Cert CII or Cert CILA would be beneficial, while Dip CILA would also be welcomed.

Why Consider This Role?

This is an opportunity to move into a position where you can have a real influence on the development of a specialist team, without losing touch with the technical side of subsidence work.

You'll have the opportunity to develop your management experience, support the growth of colleagues and contribute to the future direction of the division.

The role comes with a competitive package, including:

• Discretionary company bonus
• 25 days annual leave, increasing with length of service to 30 days
• An additional day off for your birthday
• 5% contributory pension
• Private healthcare and death in service cover
• Enhanced family and sick pay arrangements
• Employee Assistance Programme
• Cycle to work scheme
• 24/7 GP access
• Holiday purchase scheme
• Long service awards
• Ongoing training and career progression opportunities

Interested?

If you're an experienced subsidence professional looking to take the next step, or already have leadership experience and want to join an established loss adjusting business, we'd be pleased to hear from you.

Apply via Reed or contact me directly through LinkedIn, email or telephone for a discussion.