Job Description
User Researcher - Government Digital Services
Inside IR35: £425-£450 per day
Predominantly remote - ad hoc travel to London and Leeds
ASAP - until the end of March 2027 initially
We are looking for an experienced User Researcher to support complex digital services across major public-sector health and education programmes. Working within multidisciplinary teams, you will plan and deliver research throughout the service lifecycle, building a strong evidence base around user needs and ensuring findings directly inform product, design and delivery decisions.
Role responsibilities
-
Plan and deliver user research across discovery, alpha, beta and live service environments.
-
Select appropriate qualitative and quantitative research methods based on programme needs.
-
Conduct research with service users, professionals and internal stakeholders.
-
Analyse findings and translate evidence into clear, actionable recommendations.
-
Work with product managers, designers, delivery professionals and technical teams to embed user needs.
-
Present research findings confidently to delivery teams and senior stakeholders.
-
Maintain user-needs documentation and contribute to research repositories.
-
Ensure research is inclusive, ethical and accessible to participants with varied needs.
Key experience and requirements
-
Strong hands-on user research experience within complex digital-service environments.
-
Previous experience working on UK government or wider public-sector programmes.
-
Good knowledge of GDS standards and user-centred design principles.
-
Experience applying a range of qualitative research methods across different delivery phases.
-
Ability to turn detailed research findings into practical recommendations for multidisciplinary teams.
-
Strong stakeholder engagement, facilitation and research-playback skills.
-
Experience within health, education or another complex public-service environment would be beneficial.
-
Availability for ad hoc travel to London and Leeds when required.
