IT Systems Technician

Keep a seven-day manufacturing and fulfilment operation running, and help build the IT that does it.

The Role

Join Protein Works as our IT Technician and be the hands-on support that keeps our factory, warehouse and fulfilment operation moving, seven days a week, from our Liverpool campus.

Our IT function sits behind everything we do, from the production line to the parcel leaving the building. We're turning it into a genuinely self-servicing team: clear reactive, maintenance and project workstreams, properly prioritised in Jira, with nobody sat waiting for work to be handed out. You won't just work inside that set-up, you'll help build it.

When a system hiccups here, you'll see it on the warehouse floor within minutes, and when you fix it, you'll see that too. You'll be the person who traces a labelling fault back to a broken integration, plans the release that sorts it and makes sure it never bites twice. Behind that, there's a development roadmap to 2028 that you'll help drive, including a brand new in-house middleware build. You'll be part of a small team that does it all, from service desk to systems, projects to on-call.

If you're a 1st or 2nd line support engineer who likes owning the fix, hates seeing the same problem twice and wants your work to actually keep a business running, we'd love to hear from you.

What You'll Do

• Own incoming tickets and prioritise them by real impact: know when a back end issue will hit labelling or goods in, and who on the floor needs a heads up.
• Support and troubleshoot the integrations that connect our systems, from APIs and middleware to the links between our warehouse management system, Sage and other platforms, and help support the build of our new in-house middleware.
• Plan every change carefully, from a client patch to a system release: understand what it could break, pick the right window and always have a rollback ready.
• Keep servers, networks, workstations and peripherals healthy with planned maintenance and backups, and contribute to system rollouts and infrastructure upgrades.
• Shape our Jira workflow so the team can triage and prioritise its own work, and take your turn on a rotating on-call rota with clear, tiered escalation.
• Lead incident reviews when things go wrong, covering the timeline, detection and response times, root cause and lessons learned, and keep everything documented in Confluence.

Ideal Candidate

• Solid hands-on experience across networking (routing, DNS, VPNs), Windows Server, desktop operating systems and common business applications.
• Confidence working with system integrations: you can read and troubleshoot APIs, API keys and middleware connections, ideally between ERP, WMS or finance platforms.
• Experience supporting a manufacturing, warehouse or fulfilment environment, with a feel for how a systems issue ripples out into the operation.
• A careful approach to change: you plan releases and patches around the business, weigh up the risks and know how to roll back if it goes wrong.
• You document properly, from knowledge articles to incident reviews with root cause analysis. Jira, Confluence and some scripting (PowerShell, Python) help; CompTIA A+, CCNA or Microsoft certifications are a bonus.
• A calm, clear communicator who owns problems through to the fix, explains tech to non-technical colleagues and is comfortable being part of an on-call rota.

Benefits

• Exclusive staff discounts
• Private healthcare
• Birthday day off
• Pension scheme
• Unique bonus scheme
• Cycle to work scheme
• Access to PW product discounts
• Staff socials and events
• State of the art PW Campus
• Refreshments on-site

About Protein Works

Protein Works is a multi-award-winning go-to lifestyle nutrition brand for health-conscious, mainstream consumers. Our HQ, PW Campus, is based in the North West and the business, as of June 2026 is part of the Lactalis Group, the world's leading dairy company. Our mission is simple: to help people live healthier lives through the power of nutrition. Protein Works stands as one of the UK's fastest-growing food and beverage brands and we've earned a reputation for creating premium products at affordable prices, including: protein shakes, complete meal shakes, wellness supplements, and high-protein snacks.

All of our products are crafted to deliver unmatched taste and quality. We've sold over 500 million shakes worldwide and continue to expand rapidly across the UK and Europe. Powering our growth is a world-class team, spanning across product development, technology, business intelligence, manufacturing, logistics, marketing, and more. Together, we're proud to deliver exceptional value and an unrivalled experience to our more than 2.5 million customers globally.