We are an office-first business with an emphasis on collaboration, communication and knowledge sharing. In this role, you will be working for a UK-based IT professional services and product development company, developing and benchmarking your skills and progression using the SFIA+ framework. Our company provides professional services to customers to maintain, develop and, in some cases, manage existing national or enterprise systems on which citizens depend. This involves exposure to a wide range of technologies and methodologies.
The key to our staff becoming professionals is our ability to provide extensive training! We rotate our developers between projects to gain a broad set of technical, management and leadership skills that provide a broad base for their future careers.
We are looking to grow our systems administration team; ideally, you will be a new graduate, entry-level, or have approx. 1 year of experience in IT support.
Duties and responsibilities
• Address service requests from staff members to ensure seamless operations.
• Troubleshoot laptop and hardware issues.
• Resolve network connectivity problems.
• Manage service sign-ups and account provisioning.
• Ensure systems remain compliant with relevant audit frameworks.
• Identify and implement improvements across systems.
• Enhance technology solutions for efficiency and reliability.
• Identify potential system upgrades.
• Present proposals for system improvements to the team.
• Plan and execute implementation of system upgrades.
• Administer our various IT solutions, including user onboarding, offboarding and
access management.
• Configure and troubleshoot systems across the company.
Experience and qualifications•
• Experience and Interest in IT support or cybersecurity.
• Willing and able to undergo the required security vetting process.
• An appetite to progressively take responsibility for specific items of work, for
management initiatives or for training others as you have been trained.
• Able to show your critical thinking ability when problem-solving or planning.
• Ambition to broaden and deepen your capabilities across all disciplines.
• A history of academic excellence.
• Good communication skills and the ambition to develop them.
• Flexible, able to handle change and thrive in a fast-paced, supportive environment.
Benefits
Alongside your salary, we offer a benefits package designed to support your wellbeing
development and time away from work.
Time Off
• 25 days' annual leave, plus UK bank holidays
• Up to 10 days discretionary paid leave; to provide additional flexibility for occasions,
such as medical appts, wellbeing and other circumstances.
Health & Wellbeing
• Private Medical Insurance.
• Critical Illness Cover.
• Cycle to Work Scheme.
Learning & Development
• Access to training and development resources.
• Support for relevant courses and professional development.
Socials & Team Life
• Company and team social activities throughout the year.
Please note we are unable to offer visa sponsorship for this role