Aftersales Administrator

Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions. In recent years, Shelbourne Motors has undergone a major period of transformation and recognition.

Most recently, we were proudly awarded:

• Dealer Group of the Year 2024 & 2025
• EV Dealer of the Year 2025
• Best Marketing Campaign 2025
• Business Eye - Northern Ireland's Fastest Growing Family Business
• AM Awards - Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group. Our Mission and Values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do. We are now seeking an Aftersales Administrator to join our Aftersales team in Newry.

Location: Newry

Hours of Work: Monday - Thursday 8.00am - 5.30pm Friday 8.00am - 3:00pm Every third Saturday 9.00am - 1.00pm

This role directly supports the workshop controller and plays a crucial role in ensuring the efficient operation of the aftersales department. Your responsibilities will involve job preparation, business generation, quality control, workshop coordination, and adherence to manufacturer franchise warranty standards.

• Support the Workshop Controller to manage and control the daily workflow of the workshop
• Review all job cards 72 hours in advance, ensuring the workshop is adequately resourced and equipped for the scheduled work
• Support100% Vehicle Health Check (VHC) completion
• Plan daily workflow, reassigning work via Keyloop if required.
• Allocate jobs effectively to maximise technician efficiency and productivity
• Ensure adherence to all manufacturer warranty standards.
• Manage all sales lines pushed to aftersales, including recall checks and parts ordering.
• Ensure work environment is maintained to the highest standards and promote a positive work environment focused on safety, quality, efficiency, and customer satisfaction

• Previous experience as an administrator within a franchised dealership
• Strong organisational and leadership skills
• IT/system experience
• Ability to work in a fast-paced environment
• A team player with a focus on efficiency, quality & customer service
• A full clean UK driving licence.

If you are passionate about delivering excellent customer service with a dedication to quality, Shelbourne Motors would love to hear from you.

Shelbourne Motors Limited is an Equal Opportunities Employer.

Working Hours Monday - Thursday 8.00am - 5.30pm Friday 8.00am - 3:00pm Every third Saturday 9.00am - 1.00pm

Location Newry

Salary £28,000.00-£29,000.00 per year

• 30 days Annual Leave (increasing with length of service)
• Employer Pension Contributions
• Staff preferential vehicle purchase schemes
• Free employer car parking

Shelbourne Motors Limited trading as Shelbourne Motors Portadown, Shelbourne Motors Nissan, Shelbourne Motors Newry, and Fleet4u is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Shelbourne Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required

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