Order Processor

Previous experience within the window and door (fenestration) industry is essential for this position. Candidates without relevant fenestration experience will not be considered, as a strong understanding of window and door products, processes and industry requirements is required for the role.

Job Title: Order Processor

Reports To: Office / Customer Experience Manager

Business Area: Customer Experience

Location: Witham, Essex

Role Purpose

Chase Taylor are working on behalf of a leading fenestration business seeking an experienced Estimator & Order Processor to join their busy sales and customer experience team. The role plays a key part in delivering accurate quotations, order confirmations, and technical documentation to both new and existing trade customers within a fast-paced environment.

You will support the wider sales function by ensuring all customer requirements are translated accurately into quotations and production-ready orders, while maintaining strong communication, attention to detail, and a high level of customer service throughout the order lifecycle.

Key Responsibilities

• Process customer quotes and orders accurately and within required timescales
• Produce, amend, and issue quotations and order confirmations
• Prepare and annotate paperwork prior to manufacture to ensure technical accuracy
• Communicate with customers and suppliers regarding queries, technical advice, and order updates
• Chase and follow up order confirmations and outstanding customer responses
• Handle incoming enquiries and provide timely, professional responses
• Maintain regular communication with customers to provide updates and strengthen relationships
• Update schedules, spreadsheets, and internal systems daily
• Ensure all work meets agreed targets and deadlines
• Deliver a high level of accuracy when producing quotations and order documentation
• Liaise effectively with internal departments including sales, production, and logistics

About You / Candidate Requirements

• Previous experience in estimating or order processing within the fenestration industry (ideally aluminium windows and doors)
• Knowledge of aluminium products and systems is highly desirable
• Experience using estimating software such as LogiKal or V6 (or similar systems)
• Ability to interpret technical drawings, customer surveys, and section plans
• Strong attention to detail and high level of numerical accuracy
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• Confident working independently and as part of a team in a fast-paced environment
• Competent user of Microsoft Office packages (Excel, Word, Outlook)
• Strong customer service skills with a professional and proactive approach
• Highly motivated with a willingness to learn new products and technical information
• Positive, friendly, and adaptable attitude in a customer-facing role