The Opportunity GSI Partner GTM Leads combine deep Telco industry knowledge, senior relationship-building skills, and a solutions-based, consultative-selling approach to grow FICO's partnership with Tech Mahindra in the global Telco vertical. The primary objective is to grow software annual recurring revenue (ARR) and build a repeatable joint go-to-market motion through the creation of joint value propositions leveraging FICO's AI decisioning technology across credit risk, fraud risk, and revenue assurance. The role operates at the intersection of two global organisations, driving pipeline from both existing mutual accounts and new Tech Mahindra Telco relationships. By combining strong thought leadership with executive engagement, this role defines and executes an effective joint business plan involving the sale of complex software solutions within a channel distribution environment. What You'll Contribute Serve as the senior GTM leader for the FICO-Tech Mahindra Telco alliance, managing both organisations' sales, pre-sales, and delivery teams to execute on the joint business plan. Build and maintain joint account plans for target Telco accounts, driving pipeline from existing mutual relationships and net-new Tech Mahindra Telco accounts. Actively pursue new-business opportunities by engaging economic buyers - CRO, CFO, COO, CEO - moving beyond traditional IT contacts and leading with FICO's Collections and decisioning capabilities. Generate, qualify, and convert leads through joint prospecting, account planning sessions, and co-sell campaigns with the Tech Mahindra Telco practice. Build the repeatable Telco sales playbook - packaging FICO use case positioning, commercial models, and proof points for adoption by Tech Mahindra account teams across EMEA, NORAM, LATAM & APJ. Manage pipeline governance: maintain Salesforce hygiene, report activity weekly to both organisations, and contribute to quarterly business reviews against agreed partnership metrics. Enable Tech Mahindra Telco account managers on FICO's solution portfolio; represent FICO at industry events, client briefings, and Tech Mahindra internal reviews. Initiate and oversee co-marketing and co-sell campaigns to drive adoption and revenue growth across the Telco vertical. What We're Seeking Demonstrable experience managing a major GSI or systems integrator partnership to drive enablement, joint pipeline, and revenue materialisation in the Telco vertical. Deep consultative selling experience and executive relationships at CRO, CFO, COO, or CEO level within global Telco operators; proven ability to open new buying centres beyond IT. Experience selling complex platform software with a services wrap - credit risk, fraud risk, decisioning, analytics, or revenue assurance solutions strongly preferred. Ability to craft and execute a comprehensive joint business plan in a two-organisation environment; demonstrated success selling multi-million-dollar value propositions to C-suite executives. Familiarity with Telco commercial structures, BSS/OSS environments, and channel distribution pricing models including ARR, services multipliers, and revenue share arrangements. Disciplined pipeline management using MEDPICC or equivalent; experience maintaining Salesforce hygiene and driving accurate forecasting in a partner-led sales environment. Entrepreneurial drive and senior executive presence; comfortable representing two organisations simultaneously in high-stakes client and partner conversations. Outstanding communication and presentation skills; able to produce executive-ready account plans, deal briefs, and QBR packs independently. London-based with willingness to travel across EMEA and internationally. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring - FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. Lending - 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at
Sep 23, 2026
Full time
The Opportunity GSI Partner GTM Leads combine deep Telco industry knowledge, senior relationship-building skills, and a solutions-based, consultative-selling approach to grow FICO's partnership with Tech Mahindra in the global Telco vertical. The primary objective is to grow software annual recurring revenue (ARR) and build a repeatable joint go-to-market motion through the creation of joint value propositions leveraging FICO's AI decisioning technology across credit risk, fraud risk, and revenue assurance. The role operates at the intersection of two global organisations, driving pipeline from both existing mutual accounts and new Tech Mahindra Telco relationships. By combining strong thought leadership with executive engagement, this role defines and executes an effective joint business plan involving the sale of complex software solutions within a channel distribution environment. What You'll Contribute Serve as the senior GTM leader for the FICO-Tech Mahindra Telco alliance, managing both organisations' sales, pre-sales, and delivery teams to execute on the joint business plan. Build and maintain joint account plans for target Telco accounts, driving pipeline from existing mutual relationships and net-new Tech Mahindra Telco accounts. Actively pursue new-business opportunities by engaging economic buyers - CRO, CFO, COO, CEO - moving beyond traditional IT contacts and leading with FICO's Collections and decisioning capabilities. Generate, qualify, and convert leads through joint prospecting, account planning sessions, and co-sell campaigns with the Tech Mahindra Telco practice. Build the repeatable Telco sales playbook - packaging FICO use case positioning, commercial models, and proof points for adoption by Tech Mahindra account teams across EMEA, NORAM, LATAM & APJ. Manage pipeline governance: maintain Salesforce hygiene, report activity weekly to both organisations, and contribute to quarterly business reviews against agreed partnership metrics. Enable Tech Mahindra Telco account managers on FICO's solution portfolio; represent FICO at industry events, client briefings, and Tech Mahindra internal reviews. Initiate and oversee co-marketing and co-sell campaigns to drive adoption and revenue growth across the Telco vertical. What We're Seeking Demonstrable experience managing a major GSI or systems integrator partnership to drive enablement, joint pipeline, and revenue materialisation in the Telco vertical. Deep consultative selling experience and executive relationships at CRO, CFO, COO, or CEO level within global Telco operators; proven ability to open new buying centres beyond IT. Experience selling complex platform software with a services wrap - credit risk, fraud risk, decisioning, analytics, or revenue assurance solutions strongly preferred. Ability to craft and execute a comprehensive joint business plan in a two-organisation environment; demonstrated success selling multi-million-dollar value propositions to C-suite executives. Familiarity with Telco commercial structures, BSS/OSS environments, and channel distribution pricing models including ARR, services multipliers, and revenue share arrangements. Disciplined pipeline management using MEDPICC or equivalent; experience maintaining Salesforce hygiene and driving accurate forecasting in a partner-led sales environment. Entrepreneurial drive and senior executive presence; comfortable representing two organisations simultaneously in high-stakes client and partner conversations. Outstanding communication and presentation skills; able to produce executive-ready account plans, deal briefs, and QBR packs independently. London-based with willingness to travel across EMEA and internationally. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring - FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. Lending - 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at
Office Coordinator - Team supervision experience essential Manchester City centre Permanent Fully office based 30,000 - 34,500 Are you a proactive leader with a passion for delivering exceptional office and facilities management services? Our client, a leading law firm, is searching for an office coordinator to join their vibrant team in Manchester city centre! What You'll Do: As the Office Coordinator, you will play a vital role in overseeing facilities coordination including document management and managing a team of facilities coordinators. Your responsibilities will include: Building Relationships: Support the Facilities Manager in nurturing strong partnerships with key stakeholders, end users, and service providers. Service Quality: Assist in developing and implementing improvements to contracted services, ensuring they reflect best practices in facilities management. Team Leadership: Lead and motivate a dedicated team of Facilities Coordinators and a Receptionist, ensuring high-quality service delivery and performance. Quality Monitoring: Oversee service provider performance and compliance with quality management systems, ensuring standards are met and exceeded. Key Responsibilities Include: Ensuring the front of house service delivers excellent customer service at all times Assisting with administration including travel bookings Document management Working closely with a range of contractor and suppliers Managing AV equipment and ensuring smooth operations. Overseeing building maintenance, including minor repairs and upkeep. Ensuring cleanliness and hygiene across all common areas. Facilitating business continuity and effective waste management. Supervising health and safety compliance and emergency procedures. Managing office supplies, stationery, and equipment maintenance. What We're Looking For: Experience: At least 2 years in a similar role, with experience in facilities and team supervision. Skills: Strong customer service skills, excellent organisational abilities, and proficiency in using MS Office (Word, Excel, Outlook). Attitude: A customer-focused, "can-do" mindset, with an approachable and cheerful demeanour. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels UK is an Equal Opportunities Employer.
Sep 22, 2026
Full time
Office Coordinator - Team supervision experience essential Manchester City centre Permanent Fully office based 30,000 - 34,500 Are you a proactive leader with a passion for delivering exceptional office and facilities management services? Our client, a leading law firm, is searching for an office coordinator to join their vibrant team in Manchester city centre! What You'll Do: As the Office Coordinator, you will play a vital role in overseeing facilities coordination including document management and managing a team of facilities coordinators. Your responsibilities will include: Building Relationships: Support the Facilities Manager in nurturing strong partnerships with key stakeholders, end users, and service providers. Service Quality: Assist in developing and implementing improvements to contracted services, ensuring they reflect best practices in facilities management. Team Leadership: Lead and motivate a dedicated team of Facilities Coordinators and a Receptionist, ensuring high-quality service delivery and performance. Quality Monitoring: Oversee service provider performance and compliance with quality management systems, ensuring standards are met and exceeded. Key Responsibilities Include: Ensuring the front of house service delivers excellent customer service at all times Assisting with administration including travel bookings Document management Working closely with a range of contractor and suppliers Managing AV equipment and ensuring smooth operations. Overseeing building maintenance, including minor repairs and upkeep. Ensuring cleanliness and hygiene across all common areas. Facilitating business continuity and effective waste management. Supervising health and safety compliance and emergency procedures. Managing office supplies, stationery, and equipment maintenance. What We're Looking For: Experience: At least 2 years in a similar role, with experience in facilities and team supervision. Skills: Strong customer service skills, excellent organisational abilities, and proficiency in using MS Office (Word, Excel, Outlook). Attitude: A customer-focused, "can-do" mindset, with an approachable and cheerful demeanour. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels UK is an Equal Opportunities Employer.
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Sep 21, 2026
Full time
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
The EMEA Water team is looking for a Senior Water Infrastructure Manager to support scaling and growth across our Data Centre network. If you like to drive the development, implementation and construction of new water infrastructure and have experience in infrastructure delivery end to end - this role may be for you. Your work will help deliver large-scale water projects, and water infrastructure projects outside the fenceline that our infrastructure needs to renewably and strategically operate. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities You will own the End-to -End delivery of external water infrastructure solutions, from scoping to physical delivery. This requires you to project manage as the business and technical owner of all aspects of the delivery. You will manage 3rd party design consultants, develop and document requirements, budgets, business cases, permitting and project schedules. You will prepare project contracts, milestone payments and schedules; taking the contract through legal reviews and procurement pathways. The role requires strong project management, technical competency in design and a programmatic leadership through legal and procurement to drive results. You will multitask and re-prioritize and effectively lead deliveries based on ever changing business needs You will build and maintaining overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project delivery. You will prepare investment need/business case papers to secure internal funding for water reinforcement projects to secure water supply and discharges. A day in the life Liaison with a wide range of regulators and external stakeholders (Water utilities, environmental agencies, health department, construction contractors etc) Liaison with a wide range of internal stakeholders (Environmental, Legal, Procurement, Construction, Real Estate etc) You will leverage project management tools and techniques for all phases of the project lifecycle. Regularly report to senior leadership on status of key project metrics vs. commitment of your projects. Negotiate infrastructure agreements that address business need and community benefit across a range of diverse stakeholders. Own the delivery of the water infrastructure solution end to end from negotiation of technical infrastructure solutions to managing design development to tendering, GC award and on time delivery to build scalable and future proof water infrastructure. About The Team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, AWS Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications Bachelor's degree in Engineering or a related field Experience in project management or as a project lead including RFQ/RFP process, selecting engineering teams, developing budgets, coordinating multiple consultant teams and facilitating meetings Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities Preferred Qualifications Professional Engineering or Architectural License Knowledge of building codes and regulations for your region Experience carrying design concepts through exploration, development, and into deployment or mass production Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company AWS EMEA SARL (UK Branch) - F93 Job ID: A
Sep 20, 2026
Full time
The EMEA Water team is looking for a Senior Water Infrastructure Manager to support scaling and growth across our Data Centre network. If you like to drive the development, implementation and construction of new water infrastructure and have experience in infrastructure delivery end to end - this role may be for you. Your work will help deliver large-scale water projects, and water infrastructure projects outside the fenceline that our infrastructure needs to renewably and strategically operate. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities You will own the End-to -End delivery of external water infrastructure solutions, from scoping to physical delivery. This requires you to project manage as the business and technical owner of all aspects of the delivery. You will manage 3rd party design consultants, develop and document requirements, budgets, business cases, permitting and project schedules. You will prepare project contracts, milestone payments and schedules; taking the contract through legal reviews and procurement pathways. The role requires strong project management, technical competency in design and a programmatic leadership through legal and procurement to drive results. You will multitask and re-prioritize and effectively lead deliveries based on ever changing business needs You will build and maintaining overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project delivery. You will prepare investment need/business case papers to secure internal funding for water reinforcement projects to secure water supply and discharges. A day in the life Liaison with a wide range of regulators and external stakeholders (Water utilities, environmental agencies, health department, construction contractors etc) Liaison with a wide range of internal stakeholders (Environmental, Legal, Procurement, Construction, Real Estate etc) You will leverage project management tools and techniques for all phases of the project lifecycle. Regularly report to senior leadership on status of key project metrics vs. commitment of your projects. Negotiate infrastructure agreements that address business need and community benefit across a range of diverse stakeholders. Own the delivery of the water infrastructure solution end to end from negotiation of technical infrastructure solutions to managing design development to tendering, GC award and on time delivery to build scalable and future proof water infrastructure. About The Team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, AWS Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications Bachelor's degree in Engineering or a related field Experience in project management or as a project lead including RFQ/RFP process, selecting engineering teams, developing budgets, coordinating multiple consultant teams and facilitating meetings Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities Preferred Qualifications Professional Engineering or Architectural License Knowledge of building codes and regulations for your region Experience carrying design concepts through exploration, development, and into deployment or mass production Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company AWS EMEA SARL (UK Branch) - F93 Job ID: A
Job Title: Front of House Assistant Location: Falmer, Brighton Contract Type: Temporary (12 Months) Annual Renewals Working Pattern: Part Time, Adhoc, Minimum of 4 hours per week Hourly Rate: 13.45 Our client, a prestigious organisation in the events industry, is seeking a dynamic and enthusiastic Front of House Assistant to join their high-profile team at the Attenborough Centre for the Creative Arts. This is an exciting opportunity for those who thrive in customer-facing roles and want to contribute to creating memorable experiences for visitors. Key Responsibilities: As a Front of House Assistant, your role will be pivotal in delivering a high-quality visitor experience. Key responsibilities include: Customer Service Excellence: Welcome visitors with warmth and enthusiasm, addressing their needs and ensuring a positive experience. - Respond effectively to inquiries, providing accurate information and assistance throughout the Centre. - Handle any issues or complaints with professionalism and courtesy. Event Support: - Assist in maintaining the tidiness and appearance of public areas during performances and events. - Manage entry and audience supervision, ensuring smooth operations during events. - Collaborate with the Duty Manager to fulfil any event-related duties as required. Safety & Security: - Conduct pre-performance security checks and ensure compliance with emergency procedures. - Monitor visitor safety, addressing any concerns promptly. Ticketing and Cloakroom Services: - Verify tickets for performances, ensuring visitors have the correct access. - Provide efficient cloakroom services, managing guests' belongings securely. Ideal Candidate: Our client is looking for someone who embodies the following attributes: Previous experience in a customer-facing role, showcasing excellent customer service skills. Ability to communicate clearly and effectively, both verbally and in writing. A proactive and friendly demeanour, capable of engaging with a diverse range of visitors. Experience in busy box office environments is highly desirable. Strong IT skills, particularly with MS platforms and functional databases. Why Join? Be part of a vibrant team committed to delivering exceptional visitor experiences. Enjoy a part-time schedule with flexible hours, perfect for work-life balance. Contribute to a creative environment that values collaboration and innovation. If you are passionate about customer service and eager to make a positive impact in the events industry, this role could be your perfect fit! How to Apply: Interested candidates are encouraged to submit their applications promptly. Take this opportunity to showcase your skills and enthusiasm to be a part of our client's exciting team at the Attenborough Centre for the Creative Arts! This position is temporary and offers a unique chance to immerse yourself in the vibrant world of events in Brighton. Don't miss out on this opportunity to shine! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 19, 2026
Full time
Job Title: Front of House Assistant Location: Falmer, Brighton Contract Type: Temporary (12 Months) Annual Renewals Working Pattern: Part Time, Adhoc, Minimum of 4 hours per week Hourly Rate: 13.45 Our client, a prestigious organisation in the events industry, is seeking a dynamic and enthusiastic Front of House Assistant to join their high-profile team at the Attenborough Centre for the Creative Arts. This is an exciting opportunity for those who thrive in customer-facing roles and want to contribute to creating memorable experiences for visitors. Key Responsibilities: As a Front of House Assistant, your role will be pivotal in delivering a high-quality visitor experience. Key responsibilities include: Customer Service Excellence: Welcome visitors with warmth and enthusiasm, addressing their needs and ensuring a positive experience. - Respond effectively to inquiries, providing accurate information and assistance throughout the Centre. - Handle any issues or complaints with professionalism and courtesy. Event Support: - Assist in maintaining the tidiness and appearance of public areas during performances and events. - Manage entry and audience supervision, ensuring smooth operations during events. - Collaborate with the Duty Manager to fulfil any event-related duties as required. Safety & Security: - Conduct pre-performance security checks and ensure compliance with emergency procedures. - Monitor visitor safety, addressing any concerns promptly. Ticketing and Cloakroom Services: - Verify tickets for performances, ensuring visitors have the correct access. - Provide efficient cloakroom services, managing guests' belongings securely. Ideal Candidate: Our client is looking for someone who embodies the following attributes: Previous experience in a customer-facing role, showcasing excellent customer service skills. Ability to communicate clearly and effectively, both verbally and in writing. A proactive and friendly demeanour, capable of engaging with a diverse range of visitors. Experience in busy box office environments is highly desirable. Strong IT skills, particularly with MS platforms and functional databases. Why Join? Be part of a vibrant team committed to delivering exceptional visitor experiences. Enjoy a part-time schedule with flexible hours, perfect for work-life balance. Contribute to a creative environment that values collaboration and innovation. If you are passionate about customer service and eager to make a positive impact in the events industry, this role could be your perfect fit! How to Apply: Interested candidates are encouraged to submit their applications promptly. Take this opportunity to showcase your skills and enthusiasm to be a part of our client's exciting team at the Attenborough Centre for the Creative Arts! This position is temporary and offers a unique chance to immerse yourself in the vibrant world of events in Brighton. Don't miss out on this opportunity to shine! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
CoreWeave is The Essential Cloud for AI . Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . We're proud to be a Living Wage accredited Employer. What You'll Do Our Global Supply Chain team is the operational backbone driving CoreWeave's rapid international expansion, managing complex global logistics, procurement, and inventory to power our high-performance cloud infrastructure. This cross-functional team collaborates across operations, finance, and engineering to ensure seamless equipment delivery, trade compliance, and operational resilience worldwide. About The Role As the Senior Global Supply Chain Manager - EMEA, you will design and execute end-to-end supply chain strategies that optimise cost, service, risk, and sustainability across our expanding international operations. In this varied, hands on role, you will oversee logistics coordination, inventory management, trade compliance, and supplier performance while navigating complex country specific customs, VAT regimes, and incoterms. You will partner closely with Data Centre Operations, Engineering, Finance, and Capacity teams to align delivery schedules with site readiness, safeguard against tax exposure, and drive cross functional initiatives in logistics optimisation and digital transformation. Who You Are 10+ years of progressive experience in global supply chain management, including demonstrated leadership experience. Strong expertise in procurement, global logistics, demand planning, and supply chain analytics within multi-regional operations. Solid working knowledge of international trade compliance, customs clearance procedures, incoterms, and regional VAT/duty structures. Proven proficiency in enterprise ERP systems (e.g., SAP, Oracle, NetSuite) and modern supply chain planning software. Demonstrated experience developing supply chain risk mitigation frameworks, safety stock policies, and business continuity plans. Preferred Bachelor's or Master's degree in Supply Chain Management, Business, Engineering, or a related technical discipline. Professional certifications such as CIPS, APICS, ISM, or Six Sigma. Experience managing multi regional suppliers and third party logistics (3PL) providers within tech infrastructure or data centre environments. Wondering if you're a good fit? We believe in investing in our people and value candidates who bring diversified experiences to our teams-even if you do not match 100% of the listed criteria. You love to: Optimise complex international supply chains, solve international trade hurdles, and lead cross functional projects. You're curious about: Supply chain digital transformation, international VAT and incoterm structures, and scaling hyper growth infrastructure. You're an expert in: End to end supply chain execution, international trade compliance, supplier management, and logistics planning. Why CoreWeave? About At CoreWeave, we work hard, have fun, and move fast! We are in an exciting stage of hyper growth, constantly learning, and building something exceptional. Our team cares deeply about how we work together, guided by our core values: Be Curious at Your Core Act Like an Owner Empower Employees Deliver Best in Class Client Experiences Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for take off, the organisation's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! At CoreWeave, The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). To fulfill our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results. What We Offer In addition to a competitive salary, we offer a variety of benefits to support your needs, including: Family level Medical Insurance Family level Dental Insurance Generous Pension Contribution Life Assurance at 4x Salary Critical Illness Cover Employee Assistance Programme Tuition Reimbursement Work culture focused on innovative disruption Benefits may vary by location. Equal Opportunity CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Recruitment Agencies CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void. Any unsolicited CVs sent by your company to us - that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy - will be considered by us to be a free gift, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate's services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate's details also be submitted by any other party. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process. Updated privacy notice - UK and EU Job Applications When you apply to a job on this site, the personal data contained in your application will be collected by CoreWeave UK Ltd. (Controller), which is located at Phosphor (6th Floor), 133 Park Street, London, SE1 9EA and can be contacted by emailing . Controller's data protection officer can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (GDPR) and (ii) the GDPR as it forms part of the laws of the UK (UK GDPR), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. With respect to transfers originating from the UK or the European Economic Area (EEA) to a country outside the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross border transfers as required by applicable law. You may request a copy of the suitable mechanism(s) we have in place by contacting us at . Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or comply with record keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe's data protection authorities can be found here; and (ii) for the UK, this is the Information Commissioner's Office. For additional information, please see our Privacy Policy. . click apply for full job details
Sep 19, 2026
Full time
CoreWeave is The Essential Cloud for AI . Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . We're proud to be a Living Wage accredited Employer. What You'll Do Our Global Supply Chain team is the operational backbone driving CoreWeave's rapid international expansion, managing complex global logistics, procurement, and inventory to power our high-performance cloud infrastructure. This cross-functional team collaborates across operations, finance, and engineering to ensure seamless equipment delivery, trade compliance, and operational resilience worldwide. About The Role As the Senior Global Supply Chain Manager - EMEA, you will design and execute end-to-end supply chain strategies that optimise cost, service, risk, and sustainability across our expanding international operations. In this varied, hands on role, you will oversee logistics coordination, inventory management, trade compliance, and supplier performance while navigating complex country specific customs, VAT regimes, and incoterms. You will partner closely with Data Centre Operations, Engineering, Finance, and Capacity teams to align delivery schedules with site readiness, safeguard against tax exposure, and drive cross functional initiatives in logistics optimisation and digital transformation. Who You Are 10+ years of progressive experience in global supply chain management, including demonstrated leadership experience. Strong expertise in procurement, global logistics, demand planning, and supply chain analytics within multi-regional operations. Solid working knowledge of international trade compliance, customs clearance procedures, incoterms, and regional VAT/duty structures. Proven proficiency in enterprise ERP systems (e.g., SAP, Oracle, NetSuite) and modern supply chain planning software. Demonstrated experience developing supply chain risk mitigation frameworks, safety stock policies, and business continuity plans. Preferred Bachelor's or Master's degree in Supply Chain Management, Business, Engineering, or a related technical discipline. Professional certifications such as CIPS, APICS, ISM, or Six Sigma. Experience managing multi regional suppliers and third party logistics (3PL) providers within tech infrastructure or data centre environments. Wondering if you're a good fit? We believe in investing in our people and value candidates who bring diversified experiences to our teams-even if you do not match 100% of the listed criteria. You love to: Optimise complex international supply chains, solve international trade hurdles, and lead cross functional projects. You're curious about: Supply chain digital transformation, international VAT and incoterm structures, and scaling hyper growth infrastructure. You're an expert in: End to end supply chain execution, international trade compliance, supplier management, and logistics planning. Why CoreWeave? About At CoreWeave, we work hard, have fun, and move fast! We are in an exciting stage of hyper growth, constantly learning, and building something exceptional. Our team cares deeply about how we work together, guided by our core values: Be Curious at Your Core Act Like an Owner Empower Employees Deliver Best in Class Client Experiences Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for take off, the organisation's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! At CoreWeave, The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). To fulfill our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results. What We Offer In addition to a competitive salary, we offer a variety of benefits to support your needs, including: Family level Medical Insurance Family level Dental Insurance Generous Pension Contribution Life Assurance at 4x Salary Critical Illness Cover Employee Assistance Programme Tuition Reimbursement Work culture focused on innovative disruption Benefits may vary by location. Equal Opportunity CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Recruitment Agencies CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void. Any unsolicited CVs sent by your company to us - that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy - will be considered by us to be a free gift, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate's services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate's details also be submitted by any other party. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process. Updated privacy notice - UK and EU Job Applications When you apply to a job on this site, the personal data contained in your application will be collected by CoreWeave UK Ltd. (Controller), which is located at Phosphor (6th Floor), 133 Park Street, London, SE1 9EA and can be contacted by emailing . Controller's data protection officer can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (GDPR) and (ii) the GDPR as it forms part of the laws of the UK (UK GDPR), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. With respect to transfers originating from the UK or the European Economic Area (EEA) to a country outside the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross border transfers as required by applicable law. You may request a copy of the suitable mechanism(s) we have in place by contacting us at . Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or comply with record keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe's data protection authorities can be found here; and (ii) for the UK, this is the Information Commissioner's Office. For additional information, please see our Privacy Policy. . click apply for full job details
A leading manufacturer of Semiconductor Tools is now looking for Product Support Manager to provide software support to both customers across the EMEAI and also Process and Service Engineers in the field. This role provides a vital link between Field based Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams. Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field. Where required, you will visit customer sites and / or Field based teams, to ensure swift resolution of any issues, and build stronger relationships with customers. This is a fantastic opportunity for an experienced Software Service Engineer / Manager to take the next step in their career and deliver results for customers and my client. In addition to a modern working environment, competitive salary and hybrid working, my client offers a flexible range of benefits. Experience: To succeed in this role, you should have previous experience working within semiconductor or advanced manufacturing, coupled with experience with complex systems, log analysis and diagnostics, and software-hardware integration. You should also have in depth knowledge of Windows Software and experience working on real-time control systems. You should also be familiar with some or all of the following: remote diagnostic tools and service environments, C#, .NET Core and WPF framework, C++, C, SQL (MySQL), and PLC programming; Azure DevOps for task tracking and GitHub for version control & CI/CD pipelines; network protocols, TCP/IP, UDP, Modbus, EtherCAT etc. Qualifications: Apprenticeship and/or Degree in Software, Computing or a related field. Additional Information: Candidates MUST be eligible to live and work in the UK without requiring sponsorship. Copies of Passport and Visa will be requested for verification. Salary: c 40-50k plus benefits Job Term : Permanent, Full Time, Hybrid Skills: Software, Customer Service, Applications, Customer Support, Training, Semiconductor, C#, C, .NET, SQL, PLC
Sep 19, 2026
Full time
A leading manufacturer of Semiconductor Tools is now looking for Product Support Manager to provide software support to both customers across the EMEAI and also Process and Service Engineers in the field. This role provides a vital link between Field based Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams. Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field. Where required, you will visit customer sites and / or Field based teams, to ensure swift resolution of any issues, and build stronger relationships with customers. This is a fantastic opportunity for an experienced Software Service Engineer / Manager to take the next step in their career and deliver results for customers and my client. In addition to a modern working environment, competitive salary and hybrid working, my client offers a flexible range of benefits. Experience: To succeed in this role, you should have previous experience working within semiconductor or advanced manufacturing, coupled with experience with complex systems, log analysis and diagnostics, and software-hardware integration. You should also have in depth knowledge of Windows Software and experience working on real-time control systems. You should also be familiar with some or all of the following: remote diagnostic tools and service environments, C#, .NET Core and WPF framework, C++, C, SQL (MySQL), and PLC programming; Azure DevOps for task tracking and GitHub for version control & CI/CD pipelines; network protocols, TCP/IP, UDP, Modbus, EtherCAT etc. Qualifications: Apprenticeship and/or Degree in Software, Computing or a related field. Additional Information: Candidates MUST be eligible to live and work in the UK without requiring sponsorship. Copies of Passport and Visa will be requested for verification. Salary: c 40-50k plus benefits Job Term : Permanent, Full Time, Hybrid Skills: Software, Customer Service, Applications, Customer Support, Training, Semiconductor, C#, C, .NET, SQL, PLC
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients' success. Institutional Client Service EMEA supports institutional investors across Europe, the Middle East and Africa through ongoing servicing and relationship support. The team partners closely with Sales, Investment and Operational teams to deliver an exceptional client experience. This role is responsible for delivering high-quality day-to-day service, building trusted client relationships and ensuring client needs are understood and addressed effectively. Joining the team offers exposure to international clients, investment products and cross-functional collaboration, providing a strong foundation for developing a career within asset management and client services. How You Will Add Value Provide servicing support to Institutional Client Account Managers and institutional clients across EMEA. Coordinate routine client enquiries, requests and lower-complexity client events. Support the Institutional Client Account Managers with onboarding for new mandates and client transitions. Maintain accurate client records and audit trails. Provide support coordinating client meetings, materials and follow-up actions. Support invoicing, reporting and contractual processes. Prepare service metrics and performance dashboards. Assist with requests for proposals and due diligence activities. Collaborate with colleagues across business and support functions. Contribute to process improvements and team projects. Support regulatory, audit and business continuity activities. Progressively take ownership of the day-to-day servicing of an assigned portfolio Experience, Education & Certifications Experience in areas such as client service, onboarding, operations, project coordination within Financial Services Exposure to client-facing, analytical or team-based environments. Interest in financial services and institutional investing. Asset management experience is advantageous but not essential. Willingness to travel when required. Technical Skills Strong Microsoft Office skills, including Excel, PowerPoint and Outlook. Experience using Customer Relationship Management systems. Familiarity with Artificial Intelligence-enabled tools. Additional European language, particularly German or Italian, would be advantageous. Soft Skills Excellent organisation and attention to detail. Strong written and verbal communication skills. Ability to manage data accurately. Sound judgement and a proactive mindset. Collaborative and relationship-focused approach. Confidence to take ownership and elevate issues when needed. Curiosity and willingness to learn. Work Schedule & Location Hybrid working model, with 4 days per week in the office. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities. As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.
Sep 18, 2026
Full time
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients' success. Institutional Client Service EMEA supports institutional investors across Europe, the Middle East and Africa through ongoing servicing and relationship support. The team partners closely with Sales, Investment and Operational teams to deliver an exceptional client experience. This role is responsible for delivering high-quality day-to-day service, building trusted client relationships and ensuring client needs are understood and addressed effectively. Joining the team offers exposure to international clients, investment products and cross-functional collaboration, providing a strong foundation for developing a career within asset management and client services. How You Will Add Value Provide servicing support to Institutional Client Account Managers and institutional clients across EMEA. Coordinate routine client enquiries, requests and lower-complexity client events. Support the Institutional Client Account Managers with onboarding for new mandates and client transitions. Maintain accurate client records and audit trails. Provide support coordinating client meetings, materials and follow-up actions. Support invoicing, reporting and contractual processes. Prepare service metrics and performance dashboards. Assist with requests for proposals and due diligence activities. Collaborate with colleagues across business and support functions. Contribute to process improvements and team projects. Support regulatory, audit and business continuity activities. Progressively take ownership of the day-to-day servicing of an assigned portfolio Experience, Education & Certifications Experience in areas such as client service, onboarding, operations, project coordination within Financial Services Exposure to client-facing, analytical or team-based environments. Interest in financial services and institutional investing. Asset management experience is advantageous but not essential. Willingness to travel when required. Technical Skills Strong Microsoft Office skills, including Excel, PowerPoint and Outlook. Experience using Customer Relationship Management systems. Familiarity with Artificial Intelligence-enabled tools. Additional European language, particularly German or Italian, would be advantageous. Soft Skills Excellent organisation and attention to detail. Strong written and verbal communication skills. Ability to manage data accurately. Sound judgement and a proactive mindset. Collaborative and relationship-focused approach. Confidence to take ownership and elevate issues when needed. Curiosity and willingness to learn. Work Schedule & Location Hybrid working model, with 4 days per week in the office. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities. As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients' success. Institutional Client Service EMEA supports institutional investors across Europe, the Middle East and Africa through ongoing servicing and relationship support. The team partners closely with Sales, Investment and Operational teams to deliver an exceptional client experience. Joining the team offers the opportunity to work with a broad range of internal experts, build deep institutional market knowledge and play a key role in supporting some of the firm's most important client relationships. How you will add value Manage a portfolio of institutional clients across the Middle East. Act as a trusted day-to-day client service contact. Coordinate client enquiries through to resolution. Support onboarding of new mandates and accounts. Lead and support client meetings in Arabic and English. Oversee client reporting, presentations and service materials. Maintain accurate client and mandate records. Monitor service quality, risks and client feedback. Build strong partnerships across the business. Identify opportunities to improve processes and workflows. Support governance, audit and control activities. Share knowledge and support colleague development. What will help you be successful in this role Experience, Education & Certifications Three to four years' experience in institutional client service. Experience supporting institutional client relationships. Willingness to travel when required. Technical Skills Fluency in Arabic and English. Understanding of Middle Eastern institutional clients and markets. Experience managing client servicing activities and priorities. Soft Skills Strong relationship-building and stakeholder management skills. Client-focused and service-oriented mindset. Excellent communication skills. Proactive and accountable approach to work. Effective problem-solving and decision-making abilities. Work Schedule & Location Hybrid working model, with 4 days per week in the office. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities. As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.
Sep 18, 2026
Full time
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients' success. Institutional Client Service EMEA supports institutional investors across Europe, the Middle East and Africa through ongoing servicing and relationship support. The team partners closely with Sales, Investment and Operational teams to deliver an exceptional client experience. Joining the team offers the opportunity to work with a broad range of internal experts, build deep institutional market knowledge and play a key role in supporting some of the firm's most important client relationships. How you will add value Manage a portfolio of institutional clients across the Middle East. Act as a trusted day-to-day client service contact. Coordinate client enquiries through to resolution. Support onboarding of new mandates and accounts. Lead and support client meetings in Arabic and English. Oversee client reporting, presentations and service materials. Maintain accurate client and mandate records. Monitor service quality, risks and client feedback. Build strong partnerships across the business. Identify opportunities to improve processes and workflows. Support governance, audit and control activities. Share knowledge and support colleague development. What will help you be successful in this role Experience, Education & Certifications Three to four years' experience in institutional client service. Experience supporting institutional client relationships. Willingness to travel when required. Technical Skills Fluency in Arabic and English. Understanding of Middle Eastern institutional clients and markets. Experience managing client servicing activities and priorities. Soft Skills Strong relationship-building and stakeholder management skills. Client-focused and service-oriented mindset. Excellent communication skills. Proactive and accountable approach to work. Effective problem-solving and decision-making abilities. Work Schedule & Location Hybrid working model, with 4 days per week in the office. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities. As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.
the company is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, the company is the best-in-class solution for product, data, and marketing teams. Learn more at the As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. the company's Commitment to Diversity Equity & Inclusion (DEI): the company believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive. We're looking for a Customer Success Architect to join our EMEA Customer Success team. You'd join a well established, collaborative team with people who have grown their careers here at the company. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As a Customer Success Architect, you will: Develop a mastery of the company products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. Be an expert in the company Platform in order to successfully guide our customers as they integrate the company into additional data flows and business processes, thereby making the company an integral business partner. Serve as a trusted technical advisor for our customers. Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services. Collaborate cross-functionally with teams like the company's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers. You'll be a great addition to the team if you have: At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs). Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes. Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners. By applying for this job, you acknowledge that the company processes your personal data in accordance with the the company Applicant Privacy Notice.
Sep 18, 2026
Full time
the company is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, the company is the best-in-class solution for product, data, and marketing teams. Learn more at the As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. the company's Commitment to Diversity Equity & Inclusion (DEI): the company believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive. We're looking for a Customer Success Architect to join our EMEA Customer Success team. You'd join a well established, collaborative team with people who have grown their careers here at the company. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As a Customer Success Architect, you will: Develop a mastery of the company products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. Be an expert in the company Platform in order to successfully guide our customers as they integrate the company into additional data flows and business processes, thereby making the company an integral business partner. Serve as a trusted technical advisor for our customers. Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services. Collaborate cross-functionally with teams like the company's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers. You'll be a great addition to the team if you have: At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs). Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes. Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners. By applying for this job, you acknowledge that the company processes your personal data in accordance with the the company Applicant Privacy Notice.
This role provides operational and strategic HR support across the UK business. You will take overall accountability for the effective delivery of the day-to-day HR service, partnering with managers, Partners and senior leaders to provide pragmatic, commercially focused advice and deliver people initiatives that support business priorities and a positive employee experience. Alongside leading employee relations matters, you will contribute to organisational change, performance and talent management, workforce planning and the continuous improvement of HR services. You will maintain oversight of employee lifecycle activity completed by HR Operations and ensure priorities, actions and service expectations are clear, accurate and delivered on time. Working closely with HR Operations and colleagues across Talent Development, Talent Acquisition and Total Rewards, you will ensure a consistent and joined-up approach, identify risks and workforce insights, and translate leadership decisions into effective operational delivery. This opportunity will suit a proactive, organised and resilient HR professional who combines sound judgement with strong stakeholder relationships and enjoys balancing a busy operational agenda with broader people priorities. The Team You will be part of the wider EMEA HR function while taking ownership of HR delivery for the UK. The UK team works closely with HR Operations and specialist colleagues to provide a responsive, consistent and high-quality service to employees, managers, Partners and senior leaders. What Your Day Will Look Like Providing subject matter expertise and oversight across employee lifecycle activity delivered by HR Operations, and support by providing appropriate advice to managers. Leading employee relations matters and advising managers, Partners and senior leaders on performance, conduct, absence, wellbeing and other people issues. Partnering with the business on performance and talent management, workforce planning, organisational change and people initiatives aligned with UK priorities. Working with HR Operations, HRIS and Centres of Excellence to coordinate delivery, clarify responsibilities and embed consistent HR practices. Using workforce data, case trends and stakeholder feedback to manage risk, brief senior leaders and improve HR policies, processes and employee experience. What We Are Looking For Substantial experience as an HR Manager, Senior HR Advisor or HR Business Partner with direct accountability for a broad operational HR remit, ideally in a global legal or professional services environment. Proven ability to oversee day-to-day HR operations independently, balance competing priorities, ensure activity is completed by the appropriate HR teams and take issues through to a clear and timely resolution. Strong employee relations and UK employment law knowledge, with experience identifying risk and applying policy pragmatically and consistently. Strong experience working through a shared-service or matrix HR model, with the ability to coordinate delivery and influence colleagues. Confidence working directly with senior leaders, with the judgement and credibility to advise, influence and challenge constructively. Experience using HR systems, case management information and workforce data to monitor delivery, identify trends and support decisions. A track record of improving HR processes, controls and employee experience while maintaining compliance and service quality. Excellent written and verbal communication, organisation and attention to detail, together with a relevant HR qualification or equivalent professional experience. Why Join This role offers genuine ownership of a broad UK operational HR remit and regular access to senior decision-makers. You will have the autonomy to oversee the day-to-day service, advise managers on people matters and use operational insight to influence leadership decisions. What We Offer A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities. At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well being and professional growth. The details of your benefits package will depend on the location you are hired in, but will include: Competitive Salary: We offer salaries that reflect your skills and experience Health and Wellbeing: A comprehensive employee assistance programme, gym discounts, Headspace membership and well being platforms Lifestyle and Savings: Discount platforms and family support benefits Protection and Security Company pension scheme Time Away from Work: a competitive annual leave allowance Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable) Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need What To Expect Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call. If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided. At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodation or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs Who We Are At Fragomen, we are more than a global immigration services provider - we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities. We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Sep 16, 2026
Full time
This role provides operational and strategic HR support across the UK business. You will take overall accountability for the effective delivery of the day-to-day HR service, partnering with managers, Partners and senior leaders to provide pragmatic, commercially focused advice and deliver people initiatives that support business priorities and a positive employee experience. Alongside leading employee relations matters, you will contribute to organisational change, performance and talent management, workforce planning and the continuous improvement of HR services. You will maintain oversight of employee lifecycle activity completed by HR Operations and ensure priorities, actions and service expectations are clear, accurate and delivered on time. Working closely with HR Operations and colleagues across Talent Development, Talent Acquisition and Total Rewards, you will ensure a consistent and joined-up approach, identify risks and workforce insights, and translate leadership decisions into effective operational delivery. This opportunity will suit a proactive, organised and resilient HR professional who combines sound judgement with strong stakeholder relationships and enjoys balancing a busy operational agenda with broader people priorities. The Team You will be part of the wider EMEA HR function while taking ownership of HR delivery for the UK. The UK team works closely with HR Operations and specialist colleagues to provide a responsive, consistent and high-quality service to employees, managers, Partners and senior leaders. What Your Day Will Look Like Providing subject matter expertise and oversight across employee lifecycle activity delivered by HR Operations, and support by providing appropriate advice to managers. Leading employee relations matters and advising managers, Partners and senior leaders on performance, conduct, absence, wellbeing and other people issues. Partnering with the business on performance and talent management, workforce planning, organisational change and people initiatives aligned with UK priorities. Working with HR Operations, HRIS and Centres of Excellence to coordinate delivery, clarify responsibilities and embed consistent HR practices. Using workforce data, case trends and stakeholder feedback to manage risk, brief senior leaders and improve HR policies, processes and employee experience. What We Are Looking For Substantial experience as an HR Manager, Senior HR Advisor or HR Business Partner with direct accountability for a broad operational HR remit, ideally in a global legal or professional services environment. Proven ability to oversee day-to-day HR operations independently, balance competing priorities, ensure activity is completed by the appropriate HR teams and take issues through to a clear and timely resolution. Strong employee relations and UK employment law knowledge, with experience identifying risk and applying policy pragmatically and consistently. Strong experience working through a shared-service or matrix HR model, with the ability to coordinate delivery and influence colleagues. Confidence working directly with senior leaders, with the judgement and credibility to advise, influence and challenge constructively. Experience using HR systems, case management information and workforce data to monitor delivery, identify trends and support decisions. A track record of improving HR processes, controls and employee experience while maintaining compliance and service quality. Excellent written and verbal communication, organisation and attention to detail, together with a relevant HR qualification or equivalent professional experience. Why Join This role offers genuine ownership of a broad UK operational HR remit and regular access to senior decision-makers. You will have the autonomy to oversee the day-to-day service, advise managers on people matters and use operational insight to influence leadership decisions. What We Offer A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities. At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well being and professional growth. The details of your benefits package will depend on the location you are hired in, but will include: Competitive Salary: We offer salaries that reflect your skills and experience Health and Wellbeing: A comprehensive employee assistance programme, gym discounts, Headspace membership and well being platforms Lifestyle and Savings: Discount platforms and family support benefits Protection and Security Company pension scheme Time Away from Work: a competitive annual leave allowance Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable) Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need What To Expect Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call. If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided. At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodation or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs Who We Are At Fragomen, we are more than a global immigration services provider - we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities. We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Security Officer Contract Type: 3 Months Fixed Term Contract Salary: Minimum dependant on age Hours: 7am-6pm Mon-Fri. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We re looking for a vigilant and professional Security Operative to help protect our people, premises and assets. You ll play a key role in maintaining a safe and secure environment across the site, monitoring visitor activity, responding confidently to incidents and ensuring security procedures are consistently followed. If you re observant, dependable and take pride in maintaining high standards of security, this could be the opportunity for you - please note this is a 3-month fixed term contract initially, with opportunity for review. Key Responsibilities: Conduct regular patrols of premises to prevent and detect signs of intrusion and ensure doors, windows, and gates are secure. Monitor security systems, including CCTV and alarms, and promptly respond to suspicious activities or security breaches. Verify the identity of employees, contractors and visitors, issue passes as necessary, and control entry and exit points. Ensure only authorised personnel access restricted areas and perform security checks to prevent contraband or unauthorised items from entering secure areas. Respond to security incidents, alarms and emergencies in a timely manner. Handle and defuse potential conflict situations calmly and professionally. Document and report all incidents, irregularities and hazards to the Security Manager. Complete daily and weekly security checks. Provide information and assistance to employees and visitors in a courteous and professional manner. Maintain a visible presence, promoting a sense of security and approachability. Assist in emergency response procedures, including fire evacuations, lockdowns and medical emergencies. Ensure adherence to all organisational security policies, procedures and regulations. Competencies & Behaviours: Maintains high awareness of surroundings, identifying potential risks, security threats and irregularities. Understands the environment, emergency procedures and potential hazards to anticipate and prevent incidents. Responds quickly and effectively to incidents, using sound judgement to resolve issues and de-escalate conflict. Communicates clearly and professionally with colleagues, visitors and authorities, accurately documenting incidents and providing concise instructions. Manages challenging situations calmly and professionally, using empathy and discretion to prevent escalation. Engages courteously with employees and visitors while upholding security protocols. Remains alert and active during shifts and is able to respond physically to emergencies when required. Is competent in using CCTV, access control systems, communication devices and incident reporting software. Maintains discretion, follows ethical standards and handles sensitive information responsibly. Adjusts to changing priorities, remains dependable and punctual, and adheres to procedures. Maintains a professional appearance and calm demeanour, particularly during high-pressure situations, representing GreenSafe IT positively. Takes initiative to prevent incidents, collaborates effectively with colleagues and contributes to continuous improvement. Treats all individuals with fairness, respect and without bias. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Sep 16, 2026
Contractor
Security Officer Contract Type: 3 Months Fixed Term Contract Salary: Minimum dependant on age Hours: 7am-6pm Mon-Fri. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We re looking for a vigilant and professional Security Operative to help protect our people, premises and assets. You ll play a key role in maintaining a safe and secure environment across the site, monitoring visitor activity, responding confidently to incidents and ensuring security procedures are consistently followed. If you re observant, dependable and take pride in maintaining high standards of security, this could be the opportunity for you - please note this is a 3-month fixed term contract initially, with opportunity for review. Key Responsibilities: Conduct regular patrols of premises to prevent and detect signs of intrusion and ensure doors, windows, and gates are secure. Monitor security systems, including CCTV and alarms, and promptly respond to suspicious activities or security breaches. Verify the identity of employees, contractors and visitors, issue passes as necessary, and control entry and exit points. Ensure only authorised personnel access restricted areas and perform security checks to prevent contraband or unauthorised items from entering secure areas. Respond to security incidents, alarms and emergencies in a timely manner. Handle and defuse potential conflict situations calmly and professionally. Document and report all incidents, irregularities and hazards to the Security Manager. Complete daily and weekly security checks. Provide information and assistance to employees and visitors in a courteous and professional manner. Maintain a visible presence, promoting a sense of security and approachability. Assist in emergency response procedures, including fire evacuations, lockdowns and medical emergencies. Ensure adherence to all organisational security policies, procedures and regulations. Competencies & Behaviours: Maintains high awareness of surroundings, identifying potential risks, security threats and irregularities. Understands the environment, emergency procedures and potential hazards to anticipate and prevent incidents. Responds quickly and effectively to incidents, using sound judgement to resolve issues and de-escalate conflict. Communicates clearly and professionally with colleagues, visitors and authorities, accurately documenting incidents and providing concise instructions. Manages challenging situations calmly and professionally, using empathy and discretion to prevent escalation. Engages courteously with employees and visitors while upholding security protocols. Remains alert and active during shifts and is able to respond physically to emergencies when required. Is competent in using CCTV, access control systems, communication devices and incident reporting software. Maintains discretion, follows ethical standards and handles sensitive information responsibly. Adjusts to changing priorities, remains dependable and punctual, and adheres to procedures. Maintains a professional appearance and calm demeanour, particularly during high-pressure situations, representing GreenSafe IT positively. Takes initiative to prevent incidents, collaborates effectively with colleagues and contributes to continuous improvement. Treats all individuals with fairness, respect and without bias. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? We are looking for an exceptional Customer Success leader to lead and elevate a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region. This is a senior leadership role for someone who knows what great Customer Success looks like and has the experience, credibility and energy to build it at scale. You will set the global Customer Success strategy, establish a clear and scalable operating model, raise standards across regions and develop our CSMs into consistently stronger strategic customer leaders. This is deliberately not an account owning role. You will not carry your own customer portfolio. Instead, you will operate as a strategic leader, coach and expert across the Customer Success organisation, providing direction, challenge and expertise across Customer Success strategy, methodology, processes, commercial discipline, customer value and team performance. You will bring consistency to a geographically distributed organisation while recognising that different markets and customers require different approaches. You will challenge existing thinking, raise the bar and create an environment where CSMs are accountable for delivering measurable customer and business outcomes. Working closely with Sales, Professional Services, Product, Support, Engineering and senior leadership, you will play a critical role in ensuring Customer Success is positioned as a strategic function and a key driver of customer value, retention and growth. How will you make an impact? Lead, coach and develop a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region, creating a high performance, accountable and collaborative culture. Set the global Customer Success strategy and translate it into clear priorities, standards and measurable outcomes that can be consistently understood and executed across regions. Own and continuously evolve the global Customer Success methodology, operating model, processes, governance, tooling and best practices, ensuring they remain effective as the organisation scales. Establish a consistent framework for customer planning, onboarding, adoption, value realisation, customer health, risk identification, renewals and expansion, working closely with Sales to ensure clear ownership and collaboration. Coach CSMs to become stronger strategic customer leaders, developing their capabilities across executive engagement, commercial acumen, value selling, stakeholder management, strategic account planning and effective customer conversations. Provide constructive challenge to CSMs and regional leaders, raising the quality and consistency of customer strategy and ensuring teams are focused on meaningful customer and business outcomes rather than simply completing activities. Establish clear performance expectations, KPIs and management rhythms across Customer Success, using data and customer insight to identify trends, diagnose performance gaps and uncover opportunities for improvement. Build and maintain a strong Customer Success knowledge base, including playbooks, frameworks, templates and repeatable practices that enable CSMs to operate effectively and consistently. Partner closely with Sales leadership to establish effective collaboration across renewals, expansion, customer risk and executive relationships, ensuring Customer Success maintains its strategic customer focus without becoming a sales function. Partner with Professional Services, Product, Support and Engineering to improve the end to end customer experience, identify recurring sources of friction and drive improvements across the customer lifecycle. Act as a senior escalation point for strategically important or complex customer situations, providing direction, coaching and strategic guidance to the CSM rather than taking over account ownership. Represent the voice of Customer Success at senior leadership level, bringing clear customer insight, recommendations and data driven perspectives to business decisions. Identify capability gaps across the organisation and build targeted development plans, coaching programmes and succession pipelines to strengthen the long term capability of the Customer Success function. Support hiring and organisational design decisions as the Customer Success organisation continues to grow, ensuring we have the right structure, capabilities and leadership in place for scale. Champion a culture of continuous improvement, accountability and customer value, encouraging the team to challenge established thinking and continually raise the standard of Customer Success. Have you got what it takes? Significant senior leadership experience within Customer Success, ideally gained in B2B SaaS, enterprise technology, AI, automation or a similarly complex technology environment. Proven experience leading geographically distributed Customer Success teams, ideally at a scale comparable to 20+ CSMs across multiple regions and markets. Deep expertise in Customer Success strategy, operating models, methodologies, processes, tooling, governance and performance management. A strong track record of coaching and developing Customer Success Managers and building high performing teams. Experience establishing, transforming or scaling Customer Success processes and standards during periods of significant growth or organisational change. A strong understanding of customer value realisation, product adoption, retention, renewals, expansion, customer health and executive engagement. Strong commercial understanding, with the ability to partner effectively with Sales and understand the commercial drivers of the business without turning Customer Success into a sales function. Highly data driven, with the ability to use customer and business insight to diagnose performance, identify risk, establish priorities and make informed decisions. Exceptional executive communication and influencing skills, with the confidence and credibility to engage senior stakeholders, challenge established thinking and communicate complex ideas clearly. An exceptional coach who can elevate CSM performance through clear, practical guidance, constructive challenge and strong leadership. Strategic and structured, with the ability to operate at a global level while diving into the detail when required. Strong judgement and commercial acumen, with a clear focus on measurable outcomes and the ability to balance customer, commercial and organisational priorities. Collaborative, pragmatic and confident. You are comfortable challenging established thinking while building strong relationships across functions and levels of seniority. Calm, credible and highly organised, particularly when dealing with complex customer situations, competing priorities and high pressure environments. Able to create clarity, align distributed teams and lead effectively through periods of change. Naturally curious about customers, technology and the ways organisations can use AI and automation to generate measurable business value. How will we measure success? Success in this role will be measured through a combination of customer, commercial, organisational and team outcomes, including: Achievement of Net Revenue Retention (NRR), Gross Retention Revenue (GRR) and NPS targets established at the start of each financial year. Customer satisfaction, advocacy and the strength of strategic customer relationships. Improved customer time to value and measurable value realisation from Cognigy solutions. CSM performance, capability development, engagement and retention. Consistent adoption and effective execution of the global Customer Success methodology. The quality, scalability and effectiveness of Customer Success processes, playbooks, governance and operating rhythms. Reduction in preventable customer risk, escalations and recurring sources of customer friction. Stronger cross functional collaboration and execution across Customer Success, Sales, Professional Services, Product, Support and Engineering. Ultimately, success means building a Customer Success organisation that is highly trusted by our customers, commercially effective, operationally consistent and capable of scaling with the business. What's in it for you? Join an ever growing, market disrupting global company where the teams, comprised of the best of the best, work in a fast paced, collaborative and creative environment. At NiCE, every day is an opportunity to learn, grow and make an impact. As the market leader, there are endless internal career opportunities across roles, disciplines, domains and locations. If you are passionate about Customer Success, excited by the potential of AI and motivated by the opportunity to build and lead a truly global organisation, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works, fast, human and enterprise ready. As the leading AI first CX platform built for real world scale, we combine Generative and Conversational AI through orchestration, tools and enterprise systems to power Agentic AI. . click apply for full job details
Sep 12, 2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? We are looking for an exceptional Customer Success leader to lead and elevate a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region. This is a senior leadership role for someone who knows what great Customer Success looks like and has the experience, credibility and energy to build it at scale. You will set the global Customer Success strategy, establish a clear and scalable operating model, raise standards across regions and develop our CSMs into consistently stronger strategic customer leaders. This is deliberately not an account owning role. You will not carry your own customer portfolio. Instead, you will operate as a strategic leader, coach and expert across the Customer Success organisation, providing direction, challenge and expertise across Customer Success strategy, methodology, processes, commercial discipline, customer value and team performance. You will bring consistency to a geographically distributed organisation while recognising that different markets and customers require different approaches. You will challenge existing thinking, raise the bar and create an environment where CSMs are accountable for delivering measurable customer and business outcomes. Working closely with Sales, Professional Services, Product, Support, Engineering and senior leadership, you will play a critical role in ensuring Customer Success is positioned as a strategic function and a key driver of customer value, retention and growth. How will you make an impact? Lead, coach and develop a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region, creating a high performance, accountable and collaborative culture. Set the global Customer Success strategy and translate it into clear priorities, standards and measurable outcomes that can be consistently understood and executed across regions. Own and continuously evolve the global Customer Success methodology, operating model, processes, governance, tooling and best practices, ensuring they remain effective as the organisation scales. Establish a consistent framework for customer planning, onboarding, adoption, value realisation, customer health, risk identification, renewals and expansion, working closely with Sales to ensure clear ownership and collaboration. Coach CSMs to become stronger strategic customer leaders, developing their capabilities across executive engagement, commercial acumen, value selling, stakeholder management, strategic account planning and effective customer conversations. Provide constructive challenge to CSMs and regional leaders, raising the quality and consistency of customer strategy and ensuring teams are focused on meaningful customer and business outcomes rather than simply completing activities. Establish clear performance expectations, KPIs and management rhythms across Customer Success, using data and customer insight to identify trends, diagnose performance gaps and uncover opportunities for improvement. Build and maintain a strong Customer Success knowledge base, including playbooks, frameworks, templates and repeatable practices that enable CSMs to operate effectively and consistently. Partner closely with Sales leadership to establish effective collaboration across renewals, expansion, customer risk and executive relationships, ensuring Customer Success maintains its strategic customer focus without becoming a sales function. Partner with Professional Services, Product, Support and Engineering to improve the end to end customer experience, identify recurring sources of friction and drive improvements across the customer lifecycle. Act as a senior escalation point for strategically important or complex customer situations, providing direction, coaching and strategic guidance to the CSM rather than taking over account ownership. Represent the voice of Customer Success at senior leadership level, bringing clear customer insight, recommendations and data driven perspectives to business decisions. Identify capability gaps across the organisation and build targeted development plans, coaching programmes and succession pipelines to strengthen the long term capability of the Customer Success function. Support hiring and organisational design decisions as the Customer Success organisation continues to grow, ensuring we have the right structure, capabilities and leadership in place for scale. Champion a culture of continuous improvement, accountability and customer value, encouraging the team to challenge established thinking and continually raise the standard of Customer Success. Have you got what it takes? Significant senior leadership experience within Customer Success, ideally gained in B2B SaaS, enterprise technology, AI, automation or a similarly complex technology environment. Proven experience leading geographically distributed Customer Success teams, ideally at a scale comparable to 20+ CSMs across multiple regions and markets. Deep expertise in Customer Success strategy, operating models, methodologies, processes, tooling, governance and performance management. A strong track record of coaching and developing Customer Success Managers and building high performing teams. Experience establishing, transforming or scaling Customer Success processes and standards during periods of significant growth or organisational change. A strong understanding of customer value realisation, product adoption, retention, renewals, expansion, customer health and executive engagement. Strong commercial understanding, with the ability to partner effectively with Sales and understand the commercial drivers of the business without turning Customer Success into a sales function. Highly data driven, with the ability to use customer and business insight to diagnose performance, identify risk, establish priorities and make informed decisions. Exceptional executive communication and influencing skills, with the confidence and credibility to engage senior stakeholders, challenge established thinking and communicate complex ideas clearly. An exceptional coach who can elevate CSM performance through clear, practical guidance, constructive challenge and strong leadership. Strategic and structured, with the ability to operate at a global level while diving into the detail when required. Strong judgement and commercial acumen, with a clear focus on measurable outcomes and the ability to balance customer, commercial and organisational priorities. Collaborative, pragmatic and confident. You are comfortable challenging established thinking while building strong relationships across functions and levels of seniority. Calm, credible and highly organised, particularly when dealing with complex customer situations, competing priorities and high pressure environments. Able to create clarity, align distributed teams and lead effectively through periods of change. Naturally curious about customers, technology and the ways organisations can use AI and automation to generate measurable business value. How will we measure success? Success in this role will be measured through a combination of customer, commercial, organisational and team outcomes, including: Achievement of Net Revenue Retention (NRR), Gross Retention Revenue (GRR) and NPS targets established at the start of each financial year. Customer satisfaction, advocacy and the strength of strategic customer relationships. Improved customer time to value and measurable value realisation from Cognigy solutions. CSM performance, capability development, engagement and retention. Consistent adoption and effective execution of the global Customer Success methodology. The quality, scalability and effectiveness of Customer Success processes, playbooks, governance and operating rhythms. Reduction in preventable customer risk, escalations and recurring sources of customer friction. Stronger cross functional collaboration and execution across Customer Success, Sales, Professional Services, Product, Support and Engineering. Ultimately, success means building a Customer Success organisation that is highly trusted by our customers, commercially effective, operationally consistent and capable of scaling with the business. What's in it for you? Join an ever growing, market disrupting global company where the teams, comprised of the best of the best, work in a fast paced, collaborative and creative environment. At NiCE, every day is an opportunity to learn, grow and make an impact. As the market leader, there are endless internal career opportunities across roles, disciplines, domains and locations. If you are passionate about Customer Success, excited by the potential of AI and motivated by the opportunity to build and lead a truly global organisation, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works, fast, human and enterprise ready. As the leading AI first CX platform built for real world scale, we combine Generative and Conversational AI through orchestration, tools and enterprise systems to power Agentic AI. . click apply for full job details
Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. We're looking for a Customer Success Architect to join our EMEA Customer Success team. You'd join a well established, collaborative team with people who have grown their careers here at Amplitude. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As a Customer Success Architect, you will: Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner. Serve as a trusted technical advisor for our customers. Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services. Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers. You'll be a great addition to the team if you have: At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs). Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes. Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Sep 10, 2026
Full time
Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. We're looking for a Customer Success Architect to join our EMEA Customer Success team. You'd join a well established, collaborative team with people who have grown their careers here at Amplitude. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As a Customer Success Architect, you will: Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner. Serve as a trusted technical advisor for our customers. Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services. Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers. You'll be a great addition to the team if you have: At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs). Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes. Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
The Role We are looking for a talented Customer Success Manager (CSM) to drive adoption, value realisation, and growth within a portfolio of mid-market and enterprise accounts across the EMEA region. By building strong relationships with each customer, you'll deliver impact at all stages of the customer journey and ensure mutual success. If you're a proactive customer champion passionate about solving problems, connecting customer value to growth, and advising customers you'll bring tremendous value to both our customers and team. The ideal candidate will have a history of driving adoption of analytics or BI platforms in mid-market or smaller enterprise accounts, a consultative approach to customer engagement, and experience leveraging AI and automation to enhance adoption, usage, and outcomes across diverse EMEA markets. What You'll Do Manage a portfolio of mid-market and enterprise accounts across EMEA, ensuring strong adoption, retention, and growth. Build robust customer relationships through proactive engagement, champion building, and AI-powered insights that personalise communications and adoption strategies. Serve as the main point of contact for customers, translating their business needs and expectations into actionable guidance for Marketing, Sales, Support, Services, and Product teams. Understand how customers want to use ThoughtSpot and guide them from onboarding through adoption to ongoing success. Use AI-driven insights to identify adoption gaps, provide proactive guidance, and recommend solutions that deliver measurable business value. Learn the technical nuances of customer configurations and provide guidance using best practices, augmented by AI tools for faster issue resolution and solution recommendations. Collaborate across ThoughtSpot teams to tailor responses, demos, and enablement sessions using AI tools to drive customer-specific outcomes. Identify opportunities for expansion or upsell within your portfolio, using AI-driven insights to inform strategies. Present to small and medium groups, running both live and remote enablement sessions enhanced by AI insights and analytics. Experiment with emerging AI tools (e.g., generative AI, predictive analytics, conversational AI) to optimise adoption and customer engagement across diverse EMEA accounts. What You Bring 3+ years experience in customer-facing roles; Customer Success, Technical Account Management, Solutions/Data Consulting, or similar within the Data or SaaS space Strong understanding of BI and analytics landscape, cloud data platforms, ETL pipelines, and coding languages like SQL; familiarity with Python or JavaScript is a plus. Consultative approach with experience translating technical and business challenges into actionable adoption plans and measurable outcomes. Proven ability to discuss REST APIs, webhooks, and security protocols such as SAML/OIDC Experience using AI, automation, or advanced analytics to improve customer engagement, adoption tracking, and solution recommendations. Proven success in influencing business outcomes through data-driven strategies and AI-enabled insights. Excellent communication and presentation skills, able to articulate complex technical and business value to technical, business, and executive audiences across EMEA. Highly motivated, analytical, adaptable, and able to thrive independently in a fast-paced environment. Willing and able to travel within EMEA as needed. Hybrid Work at ThoughtSpot Spotters are expected in-office 3 days per week to experience the energy of their local office. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams. About ThoughtSpot The world's most innovative companies turn to ThoughtSpot's AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture. At ThoughtSpot, we're a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That's why we build products that make asking and answering data questions as natural as having a conversation. Mandatory And Required Skills For All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to: Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality. Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality. Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions. Write effective prompts to get the most accurate and creative results from AI tools. Spotters are expected to exemplify these key traits and AI Mindset: Curiosity in exploring new AI tools Adaptability to quickly learn and implement new, emerging AI technologies Critical thinking to know when to identify when AI should be used versus when human judgement is necessary This combination of curiosity, adaptability, and discernment defines the AI mindset, and it's required for every role at ThoughtSpot. AI Mindset for All Spotters At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work. All Spotters are expected to experiment with ThoughtSpot's AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analysing data, or summarising documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI. ThoughtSpot for All At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. What Makes ThoughtSpot a Great Place to Work? ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission.
Sep 10, 2026
Full time
The Role We are looking for a talented Customer Success Manager (CSM) to drive adoption, value realisation, and growth within a portfolio of mid-market and enterprise accounts across the EMEA region. By building strong relationships with each customer, you'll deliver impact at all stages of the customer journey and ensure mutual success. If you're a proactive customer champion passionate about solving problems, connecting customer value to growth, and advising customers you'll bring tremendous value to both our customers and team. The ideal candidate will have a history of driving adoption of analytics or BI platforms in mid-market or smaller enterprise accounts, a consultative approach to customer engagement, and experience leveraging AI and automation to enhance adoption, usage, and outcomes across diverse EMEA markets. What You'll Do Manage a portfolio of mid-market and enterprise accounts across EMEA, ensuring strong adoption, retention, and growth. Build robust customer relationships through proactive engagement, champion building, and AI-powered insights that personalise communications and adoption strategies. Serve as the main point of contact for customers, translating their business needs and expectations into actionable guidance for Marketing, Sales, Support, Services, and Product teams. Understand how customers want to use ThoughtSpot and guide them from onboarding through adoption to ongoing success. Use AI-driven insights to identify adoption gaps, provide proactive guidance, and recommend solutions that deliver measurable business value. Learn the technical nuances of customer configurations and provide guidance using best practices, augmented by AI tools for faster issue resolution and solution recommendations. Collaborate across ThoughtSpot teams to tailor responses, demos, and enablement sessions using AI tools to drive customer-specific outcomes. Identify opportunities for expansion or upsell within your portfolio, using AI-driven insights to inform strategies. Present to small and medium groups, running both live and remote enablement sessions enhanced by AI insights and analytics. Experiment with emerging AI tools (e.g., generative AI, predictive analytics, conversational AI) to optimise adoption and customer engagement across diverse EMEA accounts. What You Bring 3+ years experience in customer-facing roles; Customer Success, Technical Account Management, Solutions/Data Consulting, or similar within the Data or SaaS space Strong understanding of BI and analytics landscape, cloud data platforms, ETL pipelines, and coding languages like SQL; familiarity with Python or JavaScript is a plus. Consultative approach with experience translating technical and business challenges into actionable adoption plans and measurable outcomes. Proven ability to discuss REST APIs, webhooks, and security protocols such as SAML/OIDC Experience using AI, automation, or advanced analytics to improve customer engagement, adoption tracking, and solution recommendations. Proven success in influencing business outcomes through data-driven strategies and AI-enabled insights. Excellent communication and presentation skills, able to articulate complex technical and business value to technical, business, and executive audiences across EMEA. Highly motivated, analytical, adaptable, and able to thrive independently in a fast-paced environment. Willing and able to travel within EMEA as needed. Hybrid Work at ThoughtSpot Spotters are expected in-office 3 days per week to experience the energy of their local office. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams. About ThoughtSpot The world's most innovative companies turn to ThoughtSpot's AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture. At ThoughtSpot, we're a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That's why we build products that make asking and answering data questions as natural as having a conversation. Mandatory And Required Skills For All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to: Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality. Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality. Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions. Write effective prompts to get the most accurate and creative results from AI tools. Spotters are expected to exemplify these key traits and AI Mindset: Curiosity in exploring new AI tools Adaptability to quickly learn and implement new, emerging AI technologies Critical thinking to know when to identify when AI should be used versus when human judgement is necessary This combination of curiosity, adaptability, and discernment defines the AI mindset, and it's required for every role at ThoughtSpot. AI Mindset for All Spotters At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work. All Spotters are expected to experiment with ThoughtSpot's AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analysing data, or summarising documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI. ThoughtSpot for All At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. What Makes ThoughtSpot a Great Place to Work? ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission.
Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. We're looking for a Customer Success Architect to join our EMEA Customer Success team. You'd join a well established, collaborative team with people who have grown their careers here at Amplitude. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As a Customer Success Architect, you will: Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner. Serve as a trusted technical advisor for our customers. Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services. Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers. You'll be a great addition to the team if you have: At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes. Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners . Demographic Questions - United Kingdom To help hold ourselves accountable to our diversity and inclusion objectives, please take a few moments to complete the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Why is Amplitude collecting demographic data? What is Amplitude trying to achieve by collecting this data? Collecting demographic data is part of our commitment to inclusivity and fairness in the hiring process. Amplitude has made a commitment that all candidates experience a fair and equitable hiring process. As a data-driven company, we believe you can't improve something if you can't measure it. We are implementing methods to measure fairness in the Amplitude hiring process, and we need demographic data from applicants to achieve these goals. As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Sep 10, 2026
Full time
Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. We're looking for a Customer Success Architect to join our EMEA Customer Success team. You'd join a well established, collaborative team with people who have grown their careers here at Amplitude. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As a Customer Success Architect, you will: Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner. Serve as a trusted technical advisor for our customers. Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services. Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers. You'll be a great addition to the team if you have: At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes. Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners . Demographic Questions - United Kingdom To help hold ourselves accountable to our diversity and inclusion objectives, please take a few moments to complete the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Why is Amplitude collecting demographic data? What is Amplitude trying to achieve by collecting this data? Collecting demographic data is part of our commitment to inclusivity and fairness in the hiring process. Amplitude has made a commitment that all candidates experience a fair and equitable hiring process. As a data-driven company, we believe you can't improve something if you can't measure it. We are implementing methods to measure fairness in the Amplitude hiring process, and we need demographic data from applicants to achieve these goals. As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We're proud to be the world's largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world's largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We're committed to Never Stop Driving. Ready to get in the driver's seat? Join us! What you'll do Team Leadership & Development Champion a high-touch, concierge-level client experience across all pre-sale, onsite, and post-sale interactions Serve as a senior escalation point ensuring consistency and quality at every touchpoint Set and uphold service standards that reinforce Broad Arrow's reputation for excellence in the collector car market Lead, mentor, and develop a distributed team, driving accountability, performance, and continuous improvement Establish clear standards to ensure consistency across client services function Consignment & Auction Preparation Partner closely with Client Development to support pre-sale client outreach Oversee the preparation and quality control of consignment packages, ensuring accurate documentation, fee structures, and alignment with auction standards Oversee execution of client-facing logistics including catalog distribution, bidder credentialing, event RSVPs, and seating coordination Lead bidder registration processes for auctions, ensuring accuracy, compliance, and a seamless client experience Provide leadership and guidance to the team on client communications and expectations throughout the consignment lifecycle Auction & Onsite Execution Provide on-the-ground leadership at collector car auctions, representing Broad Arrow's client service standards and ensuring seamless execution Partner with Operations and Administration teams to coordinate onsite activities, including post-sale vehicle load-out and client logistics Post-Sale Operations & Issue Resolution Oversee post-sale invoicing, transportation coordination, and fulfillment activities, ensuring timely and accurate execution Own the resolution of complex or sensitive post-sale issues for both buyers and sellers, while coaching team members on effective problem-solving and client communication Cross-Functional Partnership Work closely with the Vice President of Sales, EMEA to ensure all client related activities are executed to the highest standard Work with the Director of Financial Services (Broad Arrow Capital) to ensure a seamless, high-quality client experience across financing and capital services Requirements Bachelor's degreeor equivalent experience Strong client serviceor relationship managementexperience intheauction orhigh-end hospitality industries Previousexperience in managing a team Strong attention to detailand willingness to work in a deadline-driven environment Exceptional organizational skills Polished client-facing engagement and eagerness to interact directly with clients and problem-solve on their behalf Excited about working in afast paced and innovative environment with autonomy and independence Excellent written and verbal communications skills Ability to deliver under time pressureandmeet deadlines High levelof integrity and work ethic Knowledge inMicrosoftsuite Ability to work and manage team members successfully in both office and work from home environments Positive mindset with strong orientation for teamwork and collaboration Proficiency in European languages is a plus, especially German, Dutch and Italian Other things to note This position is open to remote work in the United Kingdom. However, team members who reside near the Broad Arrow office will follow a hybrid schedule, working from the office three days per week Must be flexible to work evenings/weekends, with the ability to travel internationally for auctions as needed Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can't get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.
Sep 09, 2026
Full time
Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We're proud to be the world's largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world's largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We're committed to Never Stop Driving. Ready to get in the driver's seat? Join us! What you'll do Team Leadership & Development Champion a high-touch, concierge-level client experience across all pre-sale, onsite, and post-sale interactions Serve as a senior escalation point ensuring consistency and quality at every touchpoint Set and uphold service standards that reinforce Broad Arrow's reputation for excellence in the collector car market Lead, mentor, and develop a distributed team, driving accountability, performance, and continuous improvement Establish clear standards to ensure consistency across client services function Consignment & Auction Preparation Partner closely with Client Development to support pre-sale client outreach Oversee the preparation and quality control of consignment packages, ensuring accurate documentation, fee structures, and alignment with auction standards Oversee execution of client-facing logistics including catalog distribution, bidder credentialing, event RSVPs, and seating coordination Lead bidder registration processes for auctions, ensuring accuracy, compliance, and a seamless client experience Provide leadership and guidance to the team on client communications and expectations throughout the consignment lifecycle Auction & Onsite Execution Provide on-the-ground leadership at collector car auctions, representing Broad Arrow's client service standards and ensuring seamless execution Partner with Operations and Administration teams to coordinate onsite activities, including post-sale vehicle load-out and client logistics Post-Sale Operations & Issue Resolution Oversee post-sale invoicing, transportation coordination, and fulfillment activities, ensuring timely and accurate execution Own the resolution of complex or sensitive post-sale issues for both buyers and sellers, while coaching team members on effective problem-solving and client communication Cross-Functional Partnership Work closely with the Vice President of Sales, EMEA to ensure all client related activities are executed to the highest standard Work with the Director of Financial Services (Broad Arrow Capital) to ensure a seamless, high-quality client experience across financing and capital services Requirements Bachelor's degreeor equivalent experience Strong client serviceor relationship managementexperience intheauction orhigh-end hospitality industries Previousexperience in managing a team Strong attention to detailand willingness to work in a deadline-driven environment Exceptional organizational skills Polished client-facing engagement and eagerness to interact directly with clients and problem-solve on their behalf Excited about working in afast paced and innovative environment with autonomy and independence Excellent written and verbal communications skills Ability to deliver under time pressureandmeet deadlines High levelof integrity and work ethic Knowledge inMicrosoftsuite Ability to work and manage team members successfully in both office and work from home environments Positive mindset with strong orientation for teamwork and collaboration Proficiency in European languages is a plus, especially German, Dutch and Italian Other things to note This position is open to remote work in the United Kingdom. However, team members who reside near the Broad Arrow office will follow a hybrid schedule, working from the office three days per week Must be flexible to work evenings/weekends, with the ability to travel internationally for auctions as needed Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can't get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The HR Business Partner is a critical, regionally aligned role within the People, Brand & Culture (PB&C) organization, supporting employees and leaders across EMEA, with a particular focus on Switzerland and Ireland. Working closely with Strategic Business Partners, business leaders, Legal teams, and Centers of Excellence (COEs), you will provide pragmatic people advice and local expertise to support business objectives, manage employee-related matters, and ensure compliance with local employment requirements. You will advise managers and employees on a broad range of people topics, including employee relations, performance management, workplace concerns, organizational change, and the application of people policies and practices. Operating across multiple jurisdictions, you will help navigate differing employment frameworks, cultural considerations, and business needs while delivering consistent, practical, and compliant solutions. You will build trusted relationships with stakeholders, act as a key point of contact for managers and employees, and work in partnership with PB&C colleagues to effectively execute enterprise people programs and initiatives. Through strong judgment, attention to detail, and a people-centric approach, you will help translate global people strategies into locally relevant solutions that support business success while delivering a positive employee experience. Your internal job title will be Solutions Partner. The day-to-day People Partnership & Advisory Support Provide guidance to managers and employees on people policies, practices, and employee lifecycle matters. Support delivery of core people programs, including performance management, annual compensation reviews, talent processes, and employee experience initiatives. Act as a key liaison between business leaders, People Operations and COEs. Advise managers on routine and moderately complex employee situations while ensuring consistency and compliance. Use people data and insights to identify trends and recommend practical solutions. Employee Relations & Compliance Manage employee relations matters of routine to moderate complexity, including performance concerns, investigations, corrective actions, grievances, disciplinary matters, and policy-related issues. Lead straightforward PIPs, disciplinary processes, dismissals, and individual consultation processes. Partner with senior Solutions Partners, Strategic Business Partners and Legal on complex or high-risk employee relations matters. Maintain working knowledge of local employment legislation and market practices. Escalate highly complex employee relations matters, consultation activities, organizational risks and novel employment law issues as appropriate. Organizational Change & Workforce Support Support workforce planning and organizational initiatives led by Strategic Business Partners. Identify local implementation considerations and employee impacts. Assist managers during organizational changes and workforce initiatives. Support consultation activities and organizational change execution. Employee Representative Bodies & Consultation Support consultation activities involving employee representative bodies. Lead straightforward individual consultation processes. Participate in more complex consultation activities with guidance and support. Talent & Employee Experience Support talent review and succession planning activities lead by the Strategic Business Partner. Coach managers on development, performance improvement and employee concerns. Monitor engagement and workforce data to identify trends and opportunities. Scope, Impact & Influence Scope & Complexity Works on and may lead projects of diverse scope within established frameworks and processes. Exercises judgment to resolve a broad range of employee and business issues. Applies professional HR knowledge to support effective decision-making and business outcomes. Decision Making & Autonomy Works autonomously on day-to-day matters with limited guidance. Seeks support on highly complex, sensitive, or novel situations. Recommends solutions based on policy, process, precedent, and local requirements. Stakeholder Influence Builds trusted relationships with managers and stakeholders. Provides recommendations supported by policy, process, and experience. May require support from a P4 or Solutions Partner Lead during highly sensitive or high-risk discussions. Shares knowledge and best practices with colleagues. What you'll need Bachelor's degree, diploma, or equivalent combination of education and experience. HR Business Partnering and Employee Relations experience, preferably within a multinational organization. Experience supporting employee populations in Switzerland and Ireland. Demonstrated experience managing employee relations matters and advising managers on people issues. Proven experience working with employee representative bodies across Europe. Working knowledge of local employment law and regulatory requirements. Strong communication, consultation, coaching, and stakeholder management skills. Experience analyzing workforce data and translating insights into practical recommendations. Sound judgment and problem solving capabilities. Strong attention to detail and the ability to manage multiple priorities while maintaining accuracy and compliance. Experience using HR technology platforms such as Workday, ServiceNow, and Microsoft Office. Proven ability to build credibility and trust with Leaders and employees at all levels. What will help you on the job Experience supporting global or matrixed organizations. Exposure to investigations, disciplinary matters, PIPs, consultation processes, and organizational change initiatives. Experience partnering with Legal teams and Centres of Excellence. Experience in technology, telecommunications, aerospace, defence, or related industries. Experience supporting employees and managers across multiple European jurisdictions within a multinational environment. Experience operating within a shared services HR model, partnering effectively across self-service, Tier 1, Tier 2, and specialist teams to deliver seamless employee support and resolution of complex people matters. Proven ability to build trusted relationships and influence stakeholders across different countries, cultures and business environments. Familiarity with SATCOM industry is desirable. Professional proficiency in French and/or Italian is highly desirable. At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.
Sep 09, 2026
Full time
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The HR Business Partner is a critical, regionally aligned role within the People, Brand & Culture (PB&C) organization, supporting employees and leaders across EMEA, with a particular focus on Switzerland and Ireland. Working closely with Strategic Business Partners, business leaders, Legal teams, and Centers of Excellence (COEs), you will provide pragmatic people advice and local expertise to support business objectives, manage employee-related matters, and ensure compliance with local employment requirements. You will advise managers and employees on a broad range of people topics, including employee relations, performance management, workplace concerns, organizational change, and the application of people policies and practices. Operating across multiple jurisdictions, you will help navigate differing employment frameworks, cultural considerations, and business needs while delivering consistent, practical, and compliant solutions. You will build trusted relationships with stakeholders, act as a key point of contact for managers and employees, and work in partnership with PB&C colleagues to effectively execute enterprise people programs and initiatives. Through strong judgment, attention to detail, and a people-centric approach, you will help translate global people strategies into locally relevant solutions that support business success while delivering a positive employee experience. Your internal job title will be Solutions Partner. The day-to-day People Partnership & Advisory Support Provide guidance to managers and employees on people policies, practices, and employee lifecycle matters. Support delivery of core people programs, including performance management, annual compensation reviews, talent processes, and employee experience initiatives. Act as a key liaison between business leaders, People Operations and COEs. Advise managers on routine and moderately complex employee situations while ensuring consistency and compliance. Use people data and insights to identify trends and recommend practical solutions. Employee Relations & Compliance Manage employee relations matters of routine to moderate complexity, including performance concerns, investigations, corrective actions, grievances, disciplinary matters, and policy-related issues. Lead straightforward PIPs, disciplinary processes, dismissals, and individual consultation processes. Partner with senior Solutions Partners, Strategic Business Partners and Legal on complex or high-risk employee relations matters. Maintain working knowledge of local employment legislation and market practices. Escalate highly complex employee relations matters, consultation activities, organizational risks and novel employment law issues as appropriate. Organizational Change & Workforce Support Support workforce planning and organizational initiatives led by Strategic Business Partners. Identify local implementation considerations and employee impacts. Assist managers during organizational changes and workforce initiatives. Support consultation activities and organizational change execution. Employee Representative Bodies & Consultation Support consultation activities involving employee representative bodies. Lead straightforward individual consultation processes. Participate in more complex consultation activities with guidance and support. Talent & Employee Experience Support talent review and succession planning activities lead by the Strategic Business Partner. Coach managers on development, performance improvement and employee concerns. Monitor engagement and workforce data to identify trends and opportunities. Scope, Impact & Influence Scope & Complexity Works on and may lead projects of diverse scope within established frameworks and processes. Exercises judgment to resolve a broad range of employee and business issues. Applies professional HR knowledge to support effective decision-making and business outcomes. Decision Making & Autonomy Works autonomously on day-to-day matters with limited guidance. Seeks support on highly complex, sensitive, or novel situations. Recommends solutions based on policy, process, precedent, and local requirements. Stakeholder Influence Builds trusted relationships with managers and stakeholders. Provides recommendations supported by policy, process, and experience. May require support from a P4 or Solutions Partner Lead during highly sensitive or high-risk discussions. Shares knowledge and best practices with colleagues. What you'll need Bachelor's degree, diploma, or equivalent combination of education and experience. HR Business Partnering and Employee Relations experience, preferably within a multinational organization. Experience supporting employee populations in Switzerland and Ireland. Demonstrated experience managing employee relations matters and advising managers on people issues. Proven experience working with employee representative bodies across Europe. Working knowledge of local employment law and regulatory requirements. Strong communication, consultation, coaching, and stakeholder management skills. Experience analyzing workforce data and translating insights into practical recommendations. Sound judgment and problem solving capabilities. Strong attention to detail and the ability to manage multiple priorities while maintaining accuracy and compliance. Experience using HR technology platforms such as Workday, ServiceNow, and Microsoft Office. Proven ability to build credibility and trust with Leaders and employees at all levels. What will help you on the job Experience supporting global or matrixed organizations. Exposure to investigations, disciplinary matters, PIPs, consultation processes, and organizational change initiatives. Experience partnering with Legal teams and Centres of Excellence. Experience in technology, telecommunications, aerospace, defence, or related industries. Experience supporting employees and managers across multiple European jurisdictions within a multinational environment. Experience operating within a shared services HR model, partnering effectively across self-service, Tier 1, Tier 2, and specialist teams to deliver seamless employee support and resolution of complex people matters. Proven ability to build trusted relationships and influence stakeholders across different countries, cultures and business environments. Familiarity with SATCOM industry is desirable. Professional proficiency in French and/or Italian is highly desirable. At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.
Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team's mission is to deliver strategic, efficient value at scale-ensuring customers adopt Harvey's AI solutions deeply and renew with confidence. This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals motion to maximize net revenue retention. Scaled CSMs partners closely with Sales, Legal Engineering, and Product to translate customer feedback into roadmap influence and expansion opportunity. It is a rare opportunity to shape a growing function at the intersection of AI innovation and customer value delivery. What You'll Do Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement. Lead scaled customer engagement motions-including QBRs, value reviews, and enablement sessions to maximize product adoption and demonstrate ongoing ROI. Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue. Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs. Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals. Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion. What You Have 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting. Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets. Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts. Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews. Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy. Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment. Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing
Sep 09, 2026
Full time
Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team's mission is to deliver strategic, efficient value at scale-ensuring customers adopt Harvey's AI solutions deeply and renew with confidence. This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals motion to maximize net revenue retention. Scaled CSMs partners closely with Sales, Legal Engineering, and Product to translate customer feedback into roadmap influence and expansion opportunity. It is a rare opportunity to shape a growing function at the intersection of AI innovation and customer value delivery. What You'll Do Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement. Lead scaled customer engagement motions-including QBRs, value reviews, and enablement sessions to maximize product adoption and demonstrate ongoing ROI. Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue. Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs. Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals. Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion. What You Have 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting. Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets. Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts. Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews. Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy. Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment. Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing
Our people are the heart of Woodrow. As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations Manager. This role supervises a team of Leisure Assistants/ Lifeguards; and works closely with the customer teams across the site, swimming teachers, and lifeguards to maintain ongoing service delivery expectations. The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities. We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers. What you will be doing Leisure Centre Operations Provide outstanding customer service experiences via a welcoming frontline duty management service, dealing with account enquiries and supporting bookings. You will work an early or late shift, on a rotational basis, to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, Monday - Sunday. Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations; maintaining training records as required. Supervise the leisure retail shop, including sales, inventory control and daily reconciliation. Cover lifeguard shifts where there are gaps to ensure ongoing operations. Support the Operations & Duty Manager to ensure the rota is proactively staffed each week. Ensure accurate and timely recording of staff attendance and absence data each shift. Support new leisure staff inductions and training requirements. Ensure your training and competence is achieved and maintained, taking responsibility for your ongoing professional development. Centre Health & Safety Support management in maintaining the safety of the leisure facilities, ensuring working best practices and compliance with legislation, and completion of KPIs by the leisure team. Support the day-to-day management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken according to schedule. Ensure the reporting of accidents, incidents and near misses are done in a timely manner. Ensure reporting of any hazards, damage, or maintenance issues to the Facilities team. Corporate Responsibilities Actively promote London Youth's policy and procedures to value and respect diversity and inclusion in all aspects of your duties and working relationships. Manage resources to the highest standards and act as a custodian of best practice. You will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity. Undertake any other duties as may be reasonably requested by Woodrow Management that ensure the ongoing operational success of the centre and delivery of excellent customer experiences. Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues. Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. What you bring to the role Experience, Knowledge & Skills Experience working in leisure in a supervisory or management capacity as a Duty Manager, Senior Lifeguard Assistant, or similar. Experience working in a customer facing environment, providing the highest levels of customer service, managing communications, resolving conflict. Experience of working with a range of customers, including young people and adults, with different backgrounds and varying needs. Working knowledge of health and safety best practice and legislation in leisure facilities. Experience supervising and/or line managing people, including training and induction. Experience carrying out lifeguard observations. Computer literate and competent using Microsoft Office applications. We would love to know if you have: Experience in the use of CoursePro, or similar leisure bookings management system. Experience in the use of Deputy, or similar employee scheduling, timesheet software system. Experience managing external suppliers to support delivery of essentials services. Experience operating a pool plant room, and associated KPI management. Qualifications Current RLSS NPLQ (National Pool Lifeguard Qualification) - Essential Pool Plant Operator Certificate - Highly Advantageous Please let us know if you have: Swimming Teacher Qualification (Swim England or STA) First Aid at Work certificate NVQ in Leisure or Operations Management, or similar RLSS NPLQ Trainer Attributes & Behaviours Customer-centric mindset with exceptional customer service skills. Able to quickly establish rapport and build effective relationships across a range of personas. Composed demeanour, able to keep calm under pressure and solve problems when they arise. Articulate communicator with a confident telephone manner and excellent written skills. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Able to work independently, demonstrating proactivity and initiative. Impeccable work ethic and a flexible approach to work. Good organizational skills, able to effectively prioritise workload. Analytical thinker with meticulous attention to detail. Absolute discretion and ability to maintain confidentiality. Passionate about leisure and sport opportunities to support health and wellbeing outcomes. Passionate and demonstrably committed to improving the lives of children and young people. Absolute commitment to London Youth's principles of equality, diversity and inclusion. Demonstrate living our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House 39 days of annual leave (31 days + 8 bank holidays). Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' wellbeing app. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on an historic estate surrounded by nature. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!
Sep 09, 2026
Full time
Our people are the heart of Woodrow. As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations Manager. This role supervises a team of Leisure Assistants/ Lifeguards; and works closely with the customer teams across the site, swimming teachers, and lifeguards to maintain ongoing service delivery expectations. The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities. We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers. What you will be doing Leisure Centre Operations Provide outstanding customer service experiences via a welcoming frontline duty management service, dealing with account enquiries and supporting bookings. You will work an early or late shift, on a rotational basis, to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, Monday - Sunday. Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations; maintaining training records as required. Supervise the leisure retail shop, including sales, inventory control and daily reconciliation. Cover lifeguard shifts where there are gaps to ensure ongoing operations. Support the Operations & Duty Manager to ensure the rota is proactively staffed each week. Ensure accurate and timely recording of staff attendance and absence data each shift. Support new leisure staff inductions and training requirements. Ensure your training and competence is achieved and maintained, taking responsibility for your ongoing professional development. Centre Health & Safety Support management in maintaining the safety of the leisure facilities, ensuring working best practices and compliance with legislation, and completion of KPIs by the leisure team. Support the day-to-day management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken according to schedule. Ensure the reporting of accidents, incidents and near misses are done in a timely manner. Ensure reporting of any hazards, damage, or maintenance issues to the Facilities team. Corporate Responsibilities Actively promote London Youth's policy and procedures to value and respect diversity and inclusion in all aspects of your duties and working relationships. Manage resources to the highest standards and act as a custodian of best practice. You will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity. Undertake any other duties as may be reasonably requested by Woodrow Management that ensure the ongoing operational success of the centre and delivery of excellent customer experiences. Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues. Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. What you bring to the role Experience, Knowledge & Skills Experience working in leisure in a supervisory or management capacity as a Duty Manager, Senior Lifeguard Assistant, or similar. Experience working in a customer facing environment, providing the highest levels of customer service, managing communications, resolving conflict. Experience of working with a range of customers, including young people and adults, with different backgrounds and varying needs. Working knowledge of health and safety best practice and legislation in leisure facilities. Experience supervising and/or line managing people, including training and induction. Experience carrying out lifeguard observations. Computer literate and competent using Microsoft Office applications. We would love to know if you have: Experience in the use of CoursePro, or similar leisure bookings management system. Experience in the use of Deputy, or similar employee scheduling, timesheet software system. Experience managing external suppliers to support delivery of essentials services. Experience operating a pool plant room, and associated KPI management. Qualifications Current RLSS NPLQ (National Pool Lifeguard Qualification) - Essential Pool Plant Operator Certificate - Highly Advantageous Please let us know if you have: Swimming Teacher Qualification (Swim England or STA) First Aid at Work certificate NVQ in Leisure or Operations Management, or similar RLSS NPLQ Trainer Attributes & Behaviours Customer-centric mindset with exceptional customer service skills. Able to quickly establish rapport and build effective relationships across a range of personas. Composed demeanour, able to keep calm under pressure and solve problems when they arise. Articulate communicator with a confident telephone manner and excellent written skills. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Able to work independently, demonstrating proactivity and initiative. Impeccable work ethic and a flexible approach to work. Good organizational skills, able to effectively prioritise workload. Analytical thinker with meticulous attention to detail. Absolute discretion and ability to maintain confidentiality. Passionate about leisure and sport opportunities to support health and wellbeing outcomes. Passionate and demonstrably committed to improving the lives of children and young people. Absolute commitment to London Youth's principles of equality, diversity and inclusion. Demonstrate living our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House 39 days of annual leave (31 days + 8 bank holidays). Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' wellbeing app. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on an historic estate surrounded by nature. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!
