Customer Success Manager Growth & GTM London See more

Entropia is rebuilding the data room: the software behind the most important moments in the life of a company or an asset, from M&A to fundraising to strategic partnerships. The category has barely moved in twenty years: the incumbents that defined it are still, at their core, document vaults with a search box, built for an era of static files and manual review. We start from a different premise: the data room should be agent-native infrastructure for those moments, software that reads, structures and answers alongside the deal team.

We don't just build agentic software, we run on it. Every internal system across sales, product, design and engineering is built in-house and connected over MCP. That changes how the company works: each function ships faster, and the distance between an idea and a working tool nearly disappears. A seller can build. A designer queries live data. Support automates its own workflow. There are no silos to break because none have a reason to exist. Every Entropian is a builder.

As a Customer Success Manager at Entropia, you make deal teams successful inside our data rooms, often under real time pressure. You lead onboarding for new transactions, set up the permission and workspace structures a deal needs, and keep advisors, banks and their clients moving. Renewals follow deal flow, so your job is to make Entropia the room they reach for on the next mandate.

This role is based in London. We mainly use an in-person work model, with a flexible work-from-home policy.

• Strategic Implementation: Take the lead in integrating Entropia's solutions into client workflows, ensuring smooth adoption and maximizing the impact of our technology.
• Training & Enablement: get deal teams productive fast, from admins setting up a room to bankers and advisors working in it under deadline.
• Client Relationship Management: Be the go-to trusted advisor for clients, providing a consultative, high-touch experience that drives their success with our platform.
• Success Metrics Management: Leverage key metrics like adoption rates and NPS to craft strategies that ensure exceptional client satisfaction and deliver strong ROI.
• Advocacy and Engagement: Foster deep engagement among users and stakeholders, converting them into passionate advocates for Entropia within their organizations.
• Customer Health Monitoring: Monitor customer health through analytics and feedback, staying proactive to guarantee satisfaction and capitalize on renewal and growth opportunities.
• Feedback Loop: Serve as the voice of the customer, relaying insights and feedback to internal teams to drive continuous product and service enhancements.
• Experienced professionals with a strong background in Enterprise SaaS or top-tier management consulting, and hands-on experience managing large-scale technology projects.
• Exceptional communicators and strategic thinkers who can effectively influence stakeholders at all levels and align teams around shared goals.
• Results-driven individuals who excel at prioritizing tasks in high-pressure environments, seamlessly managing competing demands from clients with precision.
• Team players known for being empathetic, dedicated, organized, and motivated, with a collaborative, team-first mindset that drives success across the board.

The salary for this position will be determined by a combination of market analysis and the candidate's experience and qualifications.

Entropia is an equal opportunity employer, welcoming candidates of all backgrounds. If you're excited about our mission but feel like an alien, or are unsure if you meet every qualification, don't let imposter syndrome hold you back-