Job Description
Our Core Values are at the heart of who we are, and everything we do .
People. Planet. Product. Motive Offshore Group specialises in the design, manufacture, rental, and inspection of marine and lifting equipment and are committed to delivering sustainable, innovative and multisector solutions and we require highly skilled individuals, like you, to come and be part of our journey.
We have many exciting opportunities globally as we rapidly expand our reach and capabilities, in particular with the low carbon and energy transition areas. We aim to assist our clients and suppliers to join us as we move into the more sustainable world.
Most importantly, our People are our most valuable asset here at the Motive Offshore Group. We are committed to fostering an inclusive, innovative, and collaborative workplace where everyone feels respected, supported, and empowered to achieve their full potential. We celebrate diversity in all its forms-across race, ethnicity, gender, age, disability, sexual orientation, religion, and background-and we are dedicated to creating a culture of equity and belonging. Our hiring practices are rooted in fairness and integrity, focusing solely on an individual's abilities, contributions, and potential. We strive to ensure that every employee and candidate feels seen, heard, and valued as they grow with us. If you want to learn about how you can with us, head to our join us page, here .
About C-Kore: C-Kore Systems, a Motive Offshore Group company, is a global leader in the design and manufacture of advanced subsea testing technology for the offshore energy industry. Our award-winning, patented technologies enable operators to verify the integrity of subsea power cables, fibre optic cables, hydraulic lines, sensors and other critical subsea infrastructure directly on the seabed. By eliminating the need for chemicals and reducing vessel time, our innovative solutions help customers reduce costs, minimise operational downtime and improve the reliability of their subsea assets.
Our commitment to innovation and engineering excellence has been recognised with four King's Awards for Enterprise, reflecting our reputation as a trusted technology partner to the global offshore energy sector.
As part of Motive Offshore Group's Testing, Inspection and Certification (TIC) Division, C-Kore combines the agility and innovation of a specialist technology company with the strength, resources and global reach of an international organisation. This enables us to deliver enhanced solutions to customers worldwide while providing our people with exciting opportunities to collaborate across the Group, develop their careers and contribute to the continued success of both C-Kore and Motive Offshore Group.
About the role: Location: York Hours: Full-time The Operations Manager is accountable for service delivery at C-Kore. This involves leading the Administration and Support Team and working closely with Sales, Production, Accounts and Technical departments to ensure all customer requirements are tracked and fulfilled, while maintaining C-Kore's reputation for excellent service, quality, flexibility, and as a friendly partner in solving our customers' challenges. The role demands excellent people skills, building strong working relationships with colleagues, customers and external partners alike.
Operational delivery begins with a handover from the Sales Team and concludes once rental units have been returned and fully invoiced by the Accounts Team. The Operations Manager ensures processes are followed rigorously throughout, with jobs proactively tracked to reflect ongoing hires, service provision and associated costs in a dynamic environment.
About the team: You will become an integral part of the C-Kore team, reporting to Greg, our Operations Director, and working closely with teams across the business to ensure excellent service delivery. C-Kore is a small, specialist team covering Operations, Sales, Engineering, Design and Customer Support, supported by the wider Motive Offshore Group.
You'll join a skilled, committed and hard-working, global team who are proud to represent C-Kore and Motive Offshore Group, support the growth of the business and help one another every day. Together, the team creates a positive, values-driven and professional working environment.
Responsibilities: People Adopt and promote the Company People Values ensuring they are demonstrated in all aspects of the role.
Act as a positive ambassador for both C-Kore and Motive Offshore Group.
Develop and maintain positive working relationships with customers, colleagues and other stakeholders.
Monitor team and individual performance, providing regular feedback, coaching and support as required.
Conduct appraisals and Personal Development Plans for direct reports.
Support the onboarding, training and ongoing development of team members.
Foster a positive, accountable team environment focused on performance and continuous improvement.
Represent the company at client meetings, discussing project specifications, progress and resolving issues where required.
Manage third-party contractors when on site, ensuring compliance with project requirements and company standards.
Planet Adhere to and participate in Company sustainability policies, procedures and initiatives that support the Group's Net Zero objectives.
Tracks and reports Regional HSEQ KPI's monthly in line with company requirements.
Product Service Delivery Take overall responsibility for customer service delivery from Sales handover through to project completion, equipment return and invoicing, including checking and releasing accrued charges to the Accounts Team for invoicing
Allocate administrative and support resources to ensure customer requirements are delivered safely, efficiently and on schedule. With all relevant documentation, costs, service requirements and customer communications accurately recorded and completed.
Ensure customer project progress meetings are attended (virtually), either directly or via delegation depending on context.
Ensure effective communication of charges to customers, and accurate tracking of hire costs, expenses and additional chargeable services through to invoicing.
Work closely with other departments, including Production, Sales, Accounts and Technical to communicate service delivery needs and priorities.
Build and maintain strong customer, supplier and contractor relationships, acting as a key point of contact for escalated customer issues
Ensure customer feedback is gathered on completed orders and route it to the relevant department to support continuous improvement.
Performance Tracking Monitor company performance against budget, liaising with the Sales Team as required, and providing variance commentary as part of internal reporting
Support Finance with month-end activities, reporting and related administrative requirements.
Maintain accurate operational records and reporting, providing clear updates on performance, risks and requirements.
Planning & Resource Management Support the Production Manger with up to date schedule information, including urgent requirements, to enable them to plan production tasks to meet demand.
Monitor rental asset availability and support demand, capacity and stock planning.
Escalate capacity and investment requirements to the Operations Director. Assist with generation of capital expenditure requests and oversee purchasing.
Administration Lead and manage the Administration Team, ensuring efficient delivery of day-to-day operational and office activities.
Oversee key administrative functions including purchasing, stock control, production support, shipping and logistics, customs, travel, facilities, equipment calibration/maintenance, events, customer data requests and company records.
Provide administrative support for HR, QHSE and internal communications as required.
Ensure office operations, facilities and administrative processes are maintained effectively and in line with company policies.
Be able to cover other roles within the team as workloads demand, providing hands on support across Administration, Customer Support and Logistics to meet changing priorities.
Customer Support Manage customer support services, including on-call and pre-booked support, staff availability, support rotas and approval of employee claims relating to out-of-hours recompense.
Ensure support services are pre-booked when required. Manage urgent requests and resource availability. Ensure all charges are recorded and agreed.
Support safe systems of work, risk assessments, training and competency requirements, ensuring compliance with company policies, industry standards and regulatory requirements.
Required skills / knowledge: Experience managing operational projects from planning through to completion.
Budget monitoring, cost control, and supporting financial processes such as invoicing and payment collection.
Office management and administration experience, including facilities management and record keeping.
Exposure to HR processes such as recruitment support, onboarding, or employee administration.
Good communication skills with the ability to build strong, working relationships, internal and external to the organisation.
Excellent planning and scheduling skills.
Ability to influence, motivate and lead a team.
Ability to work under pressure and to adhere to deadlines.
Logical thinking and problem-solving skills.
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