Service Delivery Administration Manager

We are seeking an experienced and highly organised Service Delivery Administration Manager to lead the Administration Hubs in the Midlands and South East Localities.

Reporting to the Service Support Lead, the Service Delivery Administration Manager will work to ensure the Administration Hubs are delivering high-quality administrative support to Locality Impact service delivery teams.

Key responsibilities will include:

• Line management of Service Delivery Administrators, including recruitment, training, support and supervision, creating a positive leadership environment
• Managing performance improvement
• Supporting process improvements and creating efficiencies within the admin hub, including key stakeholders at relevant points.
• Working with Service Delivery Coaches to ensure quality administrative support is provided to commissioned services.
• Contributing to the wider Service Delivery Admin function across Locality Impact

You will have:

• Experience of supporting remote teams
• Excellent communication skills
• Experience of writing and implementing new administration processes
• Experience of building and maintaining relationships with key stakeholders

This role requires frequent travel to provide face to face 1:1s, Admin Hub team meetings and wider management meetings. The teams you will be line managing are based in the Midlands and South East Locality. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Please click here to view the role profile.

To apply please click here. Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Closing Date: Sunday 13 September 2026 Interview Date: 8 and 9 October 2026

Please note all roles close at midnight

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.