Workshop Controller (HGV Background Essential) Location: Wraysbury Salary: £30,000 - £40,000 DOE Full Time Permanent Overview An exciting opportunity has arisen for an experienced Workshop Controller to join a busy and professional HGV dealership operation. This role is specifically suited to candidates with a proven Heavy Goods Vehicle (HGV) background. Applications from candidates with solely car or LCV experience will not be considered. The successful candidate will be responsible for managing the day-to-day workflow of a busy commercial vehicle workshop, ensuring maximum technician productivity, high-quality workmanship, and exceptional customer service. Working closely with Service Advisors, Parts Departments, and Workshop Technicians, you will play a key role in maintaining workshop efficiency and vehicle uptime. Key Responsibilities Workshop Operations Manage and coordinate the daily running of a busy HGV workshop. Allocate work effectively to HGV Technicians based on skill level, availability, and workshop priorities. Monitor workshop productivity, efficiency, and technician utilisation. Ensure repairs, servicing, inspections, and MOT preparations are completed within agreed timescales. Prioritise urgent breakdowns and time-sensitive fleet repairs. Track vehicle progress and proactively manage workshop loading. Maximise labour sales and workshop performance. Quality & Compliance Carry out quality control checks on completed repairs and maintenance work. Ensure all work is completed to manufacturer, DVSA, and company standards. Maintain compliance with health and safety regulations and workshop procedures. Ensure accurate completion of job cards, inspection sheets, and service documentation. Monitor workshop housekeeping and maintain a safe working environment. Support warranty compliance and manufacturer audit requirements. Communication & Customer Service Act as the key link between the workshop, service department, and parts team. Provide accurate updates on vehicle progress, repair status, and completion times. Assist Service Advisors with technical information and repair recommendations. Help manage customer expectations and minimise vehicle downtime. Resolve workshop-related technical queries and operational issues efficiently. Maintain strong working relationships with fleet customers and key accounts. Candidate Requirements Essential Previous experience as a Workshop Controller, Workshop Supervisor, Senior HGV Technician, or similar leadership position within an HGV dealership or commercial vehicle workshop. Proven HGV, truck, or commercial vehicle background. Strong understanding of HGV maintenance, servicing, diagnostics, and repair processes. Experience managing workshop loading, technician allocation, and productivity. Excellent organisational and planning skills. Strong leadership and communication abilities. Ability to work effectively in a fast-paced commercial vehicle environment. Good IT skills and experience using workshop management systems. Desirable NVQ Level 3 / City & Guilds Level 3 in Heavy Vehicle Maintenance & Repair. IRTEC accreditation. Experience within a franchised truck dealership environment. Knowledge of manufacturer warranty processes and compliance standards. HGV Licence. What's On Offer? Competitive salary of £30,000 - £40,000 depending on experience. Stable, full-time permanent position. Opportunity to join a well-established HGV dealership operation. Career progression opportunities within the commercial vehicle sector. Modern workshop facilities and support structure. Ongoing training and professional development. If interested, please contact Qute reference number: 53894
Sep 23, 2026
Full time
Workshop Controller (HGV Background Essential) Location: Wraysbury Salary: £30,000 - £40,000 DOE Full Time Permanent Overview An exciting opportunity has arisen for an experienced Workshop Controller to join a busy and professional HGV dealership operation. This role is specifically suited to candidates with a proven Heavy Goods Vehicle (HGV) background. Applications from candidates with solely car or LCV experience will not be considered. The successful candidate will be responsible for managing the day-to-day workflow of a busy commercial vehicle workshop, ensuring maximum technician productivity, high-quality workmanship, and exceptional customer service. Working closely with Service Advisors, Parts Departments, and Workshop Technicians, you will play a key role in maintaining workshop efficiency and vehicle uptime. Key Responsibilities Workshop Operations Manage and coordinate the daily running of a busy HGV workshop. Allocate work effectively to HGV Technicians based on skill level, availability, and workshop priorities. Monitor workshop productivity, efficiency, and technician utilisation. Ensure repairs, servicing, inspections, and MOT preparations are completed within agreed timescales. Prioritise urgent breakdowns and time-sensitive fleet repairs. Track vehicle progress and proactively manage workshop loading. Maximise labour sales and workshop performance. Quality & Compliance Carry out quality control checks on completed repairs and maintenance work. Ensure all work is completed to manufacturer, DVSA, and company standards. Maintain compliance with health and safety regulations and workshop procedures. Ensure accurate completion of job cards, inspection sheets, and service documentation. Monitor workshop housekeeping and maintain a safe working environment. Support warranty compliance and manufacturer audit requirements. Communication & Customer Service Act as the key link between the workshop, service department, and parts team. Provide accurate updates on vehicle progress, repair status, and completion times. Assist Service Advisors with technical information and repair recommendations. Help manage customer expectations and minimise vehicle downtime. Resolve workshop-related technical queries and operational issues efficiently. Maintain strong working relationships with fleet customers and key accounts. Candidate Requirements Essential Previous experience as a Workshop Controller, Workshop Supervisor, Senior HGV Technician, or similar leadership position within an HGV dealership or commercial vehicle workshop. Proven HGV, truck, or commercial vehicle background. Strong understanding of HGV maintenance, servicing, diagnostics, and repair processes. Experience managing workshop loading, technician allocation, and productivity. Excellent organisational and planning skills. Strong leadership and communication abilities. Ability to work effectively in a fast-paced commercial vehicle environment. Good IT skills and experience using workshop management systems. Desirable NVQ Level 3 / City & Guilds Level 3 in Heavy Vehicle Maintenance & Repair. IRTEC accreditation. Experience within a franchised truck dealership environment. Knowledge of manufacturer warranty processes and compliance standards. HGV Licence. What's On Offer? Competitive salary of £30,000 - £40,000 depending on experience. Stable, full-time permanent position. Opportunity to join a well-established HGV dealership operation. Career progression opportunities within the commercial vehicle sector. Modern workshop facilities and support structure. Ongoing training and professional development. If interested, please contact Qute reference number: 53894
About the Role In an era defined by data-driven transformation and applied AI, global enterprises require partners who can do more than maintain legacy infrastructure-they need visionary engineering leaders to design, scale, and operationalize the next generation of AI-enabled platforms, intelligence ecosystems, and modern data architectures. Description About the Role In an era defined by data-driven transformation and applied AI, global enterprises require partners who can do more than maintain legacy infrastructure-they need visionary engineering leaders to design, scale, and operationalize the next generation of AI-enabled platforms, intelligence ecosystems, and modern data architectures. As a Technical Programme Manager (Data & Intelligence Engineering) based in the UK, you will serve as the senior delivery authority accountable for the end-to-end execution of multi-million-pound data transformation initiatives across the Banking, Financial Services, and Insurance (BFSI) sectors. The Operating Model You will operate within GlobalLogic's high-impact leadership model, working in a strategic triad alongside a Client Partner/Sales Lead (commercial growth) and supported by Offshore Delivery Directors (operational execution). You are the primary delivery anchor ensuring technical integrity, operational scale, and commercial profitability. You will serve as the trusted, technical "face of delivery" to C-suite client executives (CDOs, CIOs, CTOs). You will bridge the gap between complex enterprise data strategies-spanning Cloud Migrations, Data Mesh architectures, Real-Time Analytics, and Generative AI/MLOps pipelines-and precise execution across globally distributed engineering pods of 100+ people. The Impact By pairing technical depth with executive gravitas, you will de-risk platform modernisation, ensure strict financial and regulatory governance (e.g., BCBS 239, DORA), drive referenceable client outcomes, and unlock measurable business value through intelligence engineering. Requirements What You Bring to the Role Industry Leadership: 15+ years of experience in Digital Engineering or IT Consulting with strong Banking, Financial Services & Insurance experience. Domain & Technical Expertise Data & AI Architecture Fluency: Deep understanding of modern data stacks (Data Lakehouses, Data Mesh, Real-time Streaming, ETL/ELT pipelines) and AI/ML lifecycle management (MLOps, GenAI integration, Model Governance). Ability to challenge architectural patterns and supervise technical teams without acting as the hands-on architect. Cloud & Platform Mastery: Expertise in overseeing enterprise-scale migrations, data warehousing, and analytics workloads across major cloud platforms (AWS, Azure, GCP, Databricks, Snowflake). Data Governance & Compliance: Robust understanding of data security, lineage, privacy (GDPR, CCPA), and financial sector regulatory frameworks (BCBS 239, DORA, Basel standards) governing financial data engineering. Programme & Delivery Leadership Large-Scale Delivery Track Record: 15+ years in Digital/Data Engineering or IT Consulting, with proven success leading complex, fixed-outcome programmes (£10M+ annual revenue) and managing distributed teams of 100+ across global delivery centers. Agile Data Operations: Mastery of SDLC, DataOps, and MLOps practices to drive rapid iteration, continuous delivery of data products, and automated testing frameworks. Commercial & Risk Rigour: Strong financial governance (P&L management, margin optimization, commercial risk mitigation) for complex client engagements. Strategic Influence & Communication Executive Advisory: High executive presence to bridge the gap between business strategy and technical execution, serving as a trusted advisor to client C-suite stakeholders (CDO, CIO, CTO). Value & Impact Orchestration: Ability to translate complex data engineering initiatives into measurable business outcomes, ROI, and core performance metrics. Academic Background: Degree in Computer Science, Data Science, Software Engineering, or a related quantitative field preferred. Job responsibilities Delivery & Technical Oversight End-to-End Data Programme Delivery: Drive the full lifecycle of complex data initiatives (Data Lakehouses, Data Mesh, Real-time Streaming, and ML/GenAI pipelines) from inception to production, ensuring alignment with GlobalLogic's Delivery Framework and client governance. Architecture & Technical Alignment: Bridge the gap between C-suite strategy and engineering pods. Interrogate data architecture decisions, oversee cloud platform deployments (AWS/Azure/GCP, Databricks, Snowflake), and ensure technical solutions scale reliably and securely. Pre-Sales & Data Solutioning: Lead technical pre-sales engagements, architecting Statements of Work (SOWs) and solution proposals for complex data migration, platform modernization, and AI integration initiatives that are commercially sound and technically viable. Data Quality & MLOps Governance: Establish rigorous standards for data quality, data lineage, automated testing, and MLOps/DataOps practices to guarantee model reliability and pipeline performance. Programme Governance & Financial Rigour P&L & Commercial Accountability: Take full financial responsibility for large-scale data programmes (£10M+ annual revenue), optimizing team structures and scope execution to protect and grow delivery margins. Risk & Technical Debt Management: Proactively identify systemic risks-such as data security vulnerabilities, pipeline performance bottlenecks, regulatory non-compliance, and technical debt-mitigating them through clear, metric-driven communication. Regulatory Compliance & Data Ethics: Ensure all delivery frameworks adhere strictly to global data privacy laws (GDPR, CCPA) and financial sector regulatory standards (BCBS 239, DORA, Basel frameworks). Global Leadership & Stakeholder Management Distributed Team Orchestration: Direct and empower distributed cross-functional teams (Data Engineers, Data Scientists, MLOps Engineers, Architects) of 100+ people across global delivery centers, tailoring operating models for maximum throughput. C-Suite Advisory & Business Growth: Serve as the primary delivery escalation point for client C-suite stakeholders (CDO, CIO, CTO). Translate complex data capabilities into tangible business outcomes while identifying high-value expansion opportunities. Engineering Culture & Mentorship: Build a high-performance culture around data engineering best practices, mentoring Project Managers and Technical Leads across the organization. What we offer Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region supports a hybrid model that can flex across a wide spectrum of working options determined by business, customer and individual needs. You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), discounted gym memberships, and in office yoga sessions and massages. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social with trips to the zoo, quiz nights, sports events, theatre trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation, and we actively welcome applications from people with a disability or long-term health condition. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum essential criteria for this vacancy. We are committed to providing reasonable adjustments. If you require any adjustments for the application process, the interview, or the job itself, or if you need this information in an accessible format, please contact . About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
Sep 22, 2026
Full time
About the Role In an era defined by data-driven transformation and applied AI, global enterprises require partners who can do more than maintain legacy infrastructure-they need visionary engineering leaders to design, scale, and operationalize the next generation of AI-enabled platforms, intelligence ecosystems, and modern data architectures. Description About the Role In an era defined by data-driven transformation and applied AI, global enterprises require partners who can do more than maintain legacy infrastructure-they need visionary engineering leaders to design, scale, and operationalize the next generation of AI-enabled platforms, intelligence ecosystems, and modern data architectures. As a Technical Programme Manager (Data & Intelligence Engineering) based in the UK, you will serve as the senior delivery authority accountable for the end-to-end execution of multi-million-pound data transformation initiatives across the Banking, Financial Services, and Insurance (BFSI) sectors. The Operating Model You will operate within GlobalLogic's high-impact leadership model, working in a strategic triad alongside a Client Partner/Sales Lead (commercial growth) and supported by Offshore Delivery Directors (operational execution). You are the primary delivery anchor ensuring technical integrity, operational scale, and commercial profitability. You will serve as the trusted, technical "face of delivery" to C-suite client executives (CDOs, CIOs, CTOs). You will bridge the gap between complex enterprise data strategies-spanning Cloud Migrations, Data Mesh architectures, Real-Time Analytics, and Generative AI/MLOps pipelines-and precise execution across globally distributed engineering pods of 100+ people. The Impact By pairing technical depth with executive gravitas, you will de-risk platform modernisation, ensure strict financial and regulatory governance (e.g., BCBS 239, DORA), drive referenceable client outcomes, and unlock measurable business value through intelligence engineering. Requirements What You Bring to the Role Industry Leadership: 15+ years of experience in Digital Engineering or IT Consulting with strong Banking, Financial Services & Insurance experience. Domain & Technical Expertise Data & AI Architecture Fluency: Deep understanding of modern data stacks (Data Lakehouses, Data Mesh, Real-time Streaming, ETL/ELT pipelines) and AI/ML lifecycle management (MLOps, GenAI integration, Model Governance). Ability to challenge architectural patterns and supervise technical teams without acting as the hands-on architect. Cloud & Platform Mastery: Expertise in overseeing enterprise-scale migrations, data warehousing, and analytics workloads across major cloud platforms (AWS, Azure, GCP, Databricks, Snowflake). Data Governance & Compliance: Robust understanding of data security, lineage, privacy (GDPR, CCPA), and financial sector regulatory frameworks (BCBS 239, DORA, Basel standards) governing financial data engineering. Programme & Delivery Leadership Large-Scale Delivery Track Record: 15+ years in Digital/Data Engineering or IT Consulting, with proven success leading complex, fixed-outcome programmes (£10M+ annual revenue) and managing distributed teams of 100+ across global delivery centers. Agile Data Operations: Mastery of SDLC, DataOps, and MLOps practices to drive rapid iteration, continuous delivery of data products, and automated testing frameworks. Commercial & Risk Rigour: Strong financial governance (P&L management, margin optimization, commercial risk mitigation) for complex client engagements. Strategic Influence & Communication Executive Advisory: High executive presence to bridge the gap between business strategy and technical execution, serving as a trusted advisor to client C-suite stakeholders (CDO, CIO, CTO). Value & Impact Orchestration: Ability to translate complex data engineering initiatives into measurable business outcomes, ROI, and core performance metrics. Academic Background: Degree in Computer Science, Data Science, Software Engineering, or a related quantitative field preferred. Job responsibilities Delivery & Technical Oversight End-to-End Data Programme Delivery: Drive the full lifecycle of complex data initiatives (Data Lakehouses, Data Mesh, Real-time Streaming, and ML/GenAI pipelines) from inception to production, ensuring alignment with GlobalLogic's Delivery Framework and client governance. Architecture & Technical Alignment: Bridge the gap between C-suite strategy and engineering pods. Interrogate data architecture decisions, oversee cloud platform deployments (AWS/Azure/GCP, Databricks, Snowflake), and ensure technical solutions scale reliably and securely. Pre-Sales & Data Solutioning: Lead technical pre-sales engagements, architecting Statements of Work (SOWs) and solution proposals for complex data migration, platform modernization, and AI integration initiatives that are commercially sound and technically viable. Data Quality & MLOps Governance: Establish rigorous standards for data quality, data lineage, automated testing, and MLOps/DataOps practices to guarantee model reliability and pipeline performance. Programme Governance & Financial Rigour P&L & Commercial Accountability: Take full financial responsibility for large-scale data programmes (£10M+ annual revenue), optimizing team structures and scope execution to protect and grow delivery margins. Risk & Technical Debt Management: Proactively identify systemic risks-such as data security vulnerabilities, pipeline performance bottlenecks, regulatory non-compliance, and technical debt-mitigating them through clear, metric-driven communication. Regulatory Compliance & Data Ethics: Ensure all delivery frameworks adhere strictly to global data privacy laws (GDPR, CCPA) and financial sector regulatory standards (BCBS 239, DORA, Basel frameworks). Global Leadership & Stakeholder Management Distributed Team Orchestration: Direct and empower distributed cross-functional teams (Data Engineers, Data Scientists, MLOps Engineers, Architects) of 100+ people across global delivery centers, tailoring operating models for maximum throughput. C-Suite Advisory & Business Growth: Serve as the primary delivery escalation point for client C-suite stakeholders (CDO, CIO, CTO). Translate complex data capabilities into tangible business outcomes while identifying high-value expansion opportunities. Engineering Culture & Mentorship: Build a high-performance culture around data engineering best practices, mentoring Project Managers and Technical Leads across the organization. What we offer Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region supports a hybrid model that can flex across a wide spectrum of working options determined by business, customer and individual needs. You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), discounted gym memberships, and in office yoga sessions and massages. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social with trips to the zoo, quiz nights, sports events, theatre trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation, and we actively welcome applications from people with a disability or long-term health condition. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum essential criteria for this vacancy. We are committed to providing reasonable adjustments. If you require any adjustments for the application process, the interview, or the job itself, or if you need this information in an accessible format, please contact . About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
Chemist4U in Lancashire is seeking a dedicated Customer Service Advisor to be the first point of contact for customers across phone, email and webchat. You will handle enquiries, resolve issues promptly, provide after-sales support and maintain professional relationships that drive customer satisfaction. The role is full-time (37.5 hours/week) with an early evening schedule (Mon-Fri 1:00pm-9:30pm) and one Saturday shift every four weeks, reporting to the Customer Service Team Leader.
Sep 22, 2026
Full time
Chemist4U in Lancashire is seeking a dedicated Customer Service Advisor to be the first point of contact for customers across phone, email and webchat. You will handle enquiries, resolve issues promptly, provide after-sales support and maintain professional relationships that drive customer satisfaction. The role is full-time (37.5 hours/week) with an early evening schedule (Mon-Fri 1:00pm-9:30pm) and one Saturday shift every four weeks, reporting to the Customer Service Team Leader.
We are seeking an ambitious and proactive New Business Commercial Account Executive to join a growing commercial insurance brokerage based in Billericay. This is a newly created position offering significant scope for career development into sales management and leadership. The successful candidate will be a self-motivated "hunter-gatherer" capable of generating new business independently. You will build your own book of accounts from scratch, develop client relationships, and establish yourself as a trusted advisor in the commercial insurance market. Commercial Account Executive - Benefits Competitive basic salary up to £100,000 depending on experience 28 days' annual holiday including bank holidays Option to purchase up to an additional 5 days' holiday Private medical insurance after 6 months service Death in service benefit Pension Opportunities to develop and progress within the company Hours are Monday to Friday, 9am to 5:30pm, usually 5pm on Fridays Commercial Account Executive - Work Environment You will be working in a brand-new, modern high-street office which they have completely fitted out, so everything is new and finished to an extremely high standard. The main office is open plan, with separate meeting rooms and offices, with a kitchen/breakout area and plenty of space as they continue to grow the team. It is a professional environment but still relaxed and friendly, and being a smaller team there is a good atmosphere in the office, and everyone works closely together. Commercial Account Executive - Responsibilities Generate new business opportunities independently through relationship-building, networking, and proactive market engagement Build and grow your own client portfolio, targeting commercial business owners, property investors, and corporate entities Develop your expertise in property-related commercial insurance, including residential property owners, commercial blocks, and individual portfolios Demonstrate ability to specialise in niche markets such as fleet, engineering, construction, trades, contractors, and manufacturing Manage the sales cycle from initial client contact through to placement and ongoing relationship management Provide professional insurance advice and risk assessment to clients Prepare quotations, policies, and supporting documentation to broker standard Develop an initial book of approximately £100,000 in new business income within the first year Demonstrate substantial growth in Year 2 and beyond Progress toward a sales management or sales director role, building and leading a team Work toward generating approximately £300,000 of annual income or book value as a long-term objective Account Executive - Requirements 5 years' experience within commercial insurance Proven track record of building a client book from scratch in commercial insurance Strong background in property-related commercial insurance such as residential property owners, commercial blocks, and portfolios Experience in related commercial sectors such as construction, trades, contractors, or manufacturing Proactive, self-motivated, and commercially minded approach to sales Leadership potential with aspiration to build and manage a team Experience in a specialist insurance niche with a clear plan for market development preferred but not essential Established network within the commercial insurance market would be beneficial but this is not essential Account Executive - Salary & Commission The remuneration package is deliberately flexible. The business is open to different combinations of basic salary and performance-related commission with a minimum of 10-15%, depending on your experience and track record. The company is prepared to put together a package that fully rewards new business production. Apply now! We look forward to hearing from you.
Sep 22, 2026
Full time
We are seeking an ambitious and proactive New Business Commercial Account Executive to join a growing commercial insurance brokerage based in Billericay. This is a newly created position offering significant scope for career development into sales management and leadership. The successful candidate will be a self-motivated "hunter-gatherer" capable of generating new business independently. You will build your own book of accounts from scratch, develop client relationships, and establish yourself as a trusted advisor in the commercial insurance market. Commercial Account Executive - Benefits Competitive basic salary up to £100,000 depending on experience 28 days' annual holiday including bank holidays Option to purchase up to an additional 5 days' holiday Private medical insurance after 6 months service Death in service benefit Pension Opportunities to develop and progress within the company Hours are Monday to Friday, 9am to 5:30pm, usually 5pm on Fridays Commercial Account Executive - Work Environment You will be working in a brand-new, modern high-street office which they have completely fitted out, so everything is new and finished to an extremely high standard. The main office is open plan, with separate meeting rooms and offices, with a kitchen/breakout area and plenty of space as they continue to grow the team. It is a professional environment but still relaxed and friendly, and being a smaller team there is a good atmosphere in the office, and everyone works closely together. Commercial Account Executive - Responsibilities Generate new business opportunities independently through relationship-building, networking, and proactive market engagement Build and grow your own client portfolio, targeting commercial business owners, property investors, and corporate entities Develop your expertise in property-related commercial insurance, including residential property owners, commercial blocks, and individual portfolios Demonstrate ability to specialise in niche markets such as fleet, engineering, construction, trades, contractors, and manufacturing Manage the sales cycle from initial client contact through to placement and ongoing relationship management Provide professional insurance advice and risk assessment to clients Prepare quotations, policies, and supporting documentation to broker standard Develop an initial book of approximately £100,000 in new business income within the first year Demonstrate substantial growth in Year 2 and beyond Progress toward a sales management or sales director role, building and leading a team Work toward generating approximately £300,000 of annual income or book value as a long-term objective Account Executive - Requirements 5 years' experience within commercial insurance Proven track record of building a client book from scratch in commercial insurance Strong background in property-related commercial insurance such as residential property owners, commercial blocks, and portfolios Experience in related commercial sectors such as construction, trades, contractors, or manufacturing Proactive, self-motivated, and commercially minded approach to sales Leadership potential with aspiration to build and manage a team Experience in a specialist insurance niche with a clear plan for market development preferred but not essential Established network within the commercial insurance market would be beneficial but this is not essential Account Executive - Salary & Commission The remuneration package is deliberately flexible. The business is open to different combinations of basic salary and performance-related commission with a minimum of 10-15%, depending on your experience and track record. The company is prepared to put together a package that fully rewards new business production. Apply now! We look forward to hearing from you.
This Mortgage Adviser job in Brighton offers a rare opportunity to join a growing, purpose led mortgage brokerage that is already generating client demand in the local area and is now looking to build a dedicated adviser presence. You will be joining a business that has grown through repeat clients, referrals and carefully invested lead generation rather than high volume sales. This is not a desk based or call centre environment. As a Mortgage Adviser, you will manage clients end to end, supported by modern systems, strong infrastructure and a collaborative wider team, while being trusted to operate with a high level of autonomy. This Mortgage Adviser job will suit advisers who are comfortable operating independently, but who value the support, lead generation and ethical framework of an established firm. You will balance your own client relationships and introducers with company generated leads already being produced in the Brighton area. Key aspects of this Mortgage Adviser job include Providing whole of market mortgage advice to a broad client base Managing clients start to finish with a focus on long term relationships Having broader conversations with clients beyond rate and borrowing alone Working alongside an in house protection specialist to maximise client outcomes and earnings Using modern systems and processes designed to support quality advice • Helping to establish a local adviser presence within a values driven firm There is genuine long term progression within this Mortgage Adviser job, including the opportunity to take on increased responsibility as the firm's presence in Brighton develops. Mortgage Adviser Requirements Experience working as a Mortgage Adviser Fully CeMAP qualified or equivalent Comfortable operating on a self employed basis Ability to generate some business from existing contacts or introducers is desirable Experience using CRM systems within a mortgage advice firm The Company Our client is an established and fast growing mortgage advisory firm with a strong ethical focus. They believe commercial success and responsible advice go hand in hand and have built a business that prioritises integrity, people and long term outcomes. Mortgage Adviser Benefits Competitive self employed commission splits depending on lead source Company generated leads already being produced in the Brighton area In house protection support to enhance overall earnings Flexible working arrangement Supportive, collaborative culture with strong infrastructure behind you Long term progression opportunities as the local presence develops Location This Mortgage Adviser job is ideally suited to candidates based in or around Brighton and the surrounding areas. If you are a Mortgage Adviser who wants to play a key role in building something meaningful while still earning well, apply now for a confidential discussion. Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
Sep 22, 2026
Full time
This Mortgage Adviser job in Brighton offers a rare opportunity to join a growing, purpose led mortgage brokerage that is already generating client demand in the local area and is now looking to build a dedicated adviser presence. You will be joining a business that has grown through repeat clients, referrals and carefully invested lead generation rather than high volume sales. This is not a desk based or call centre environment. As a Mortgage Adviser, you will manage clients end to end, supported by modern systems, strong infrastructure and a collaborative wider team, while being trusted to operate with a high level of autonomy. This Mortgage Adviser job will suit advisers who are comfortable operating independently, but who value the support, lead generation and ethical framework of an established firm. You will balance your own client relationships and introducers with company generated leads already being produced in the Brighton area. Key aspects of this Mortgage Adviser job include Providing whole of market mortgage advice to a broad client base Managing clients start to finish with a focus on long term relationships Having broader conversations with clients beyond rate and borrowing alone Working alongside an in house protection specialist to maximise client outcomes and earnings Using modern systems and processes designed to support quality advice • Helping to establish a local adviser presence within a values driven firm There is genuine long term progression within this Mortgage Adviser job, including the opportunity to take on increased responsibility as the firm's presence in Brighton develops. Mortgage Adviser Requirements Experience working as a Mortgage Adviser Fully CeMAP qualified or equivalent Comfortable operating on a self employed basis Ability to generate some business from existing contacts or introducers is desirable Experience using CRM systems within a mortgage advice firm The Company Our client is an established and fast growing mortgage advisory firm with a strong ethical focus. They believe commercial success and responsible advice go hand in hand and have built a business that prioritises integrity, people and long term outcomes. Mortgage Adviser Benefits Competitive self employed commission splits depending on lead source Company generated leads already being produced in the Brighton area In house protection support to enhance overall earnings Flexible working arrangement Supportive, collaborative culture with strong infrastructure behind you Long term progression opportunities as the local presence develops Location This Mortgage Adviser job is ideally suited to candidates based in or around Brighton and the surrounding areas. If you are a Mortgage Adviser who wants to play a key role in building something meaningful while still earning well, apply now for a confidential discussion. Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
This Mortgage Adviser job in Brighton offers a rare opportunity to join a growing, purpose led mortgage brokerage that is already generating client demand in the local area and is now looking to build a dedicated adviser presence. You will be joining a business that has grown through repeat clients, referrals and carefully invested lead generation rather than high volume sales. This is not a desk based or call centre environment. As a Mortgage Adviser, you will manage clients end to end, supported by modern systems, strong infrastructure and a collaborative wider team, while being trusted to operate with a high level of autonomy. This Mortgage Adviser job will suit advisers who are comfortable operating independently, but who value the support, lead generation and ethical framework of an established firm. You will balance your own client relationships and introducers with company generated leads already being produced in the Brighton area. Key aspects of this Mortgage Adviser job include Providing whole of market mortgage advice to a broad client base Managing clients start to finish with a focus on long term relationships Having broader conversations with clients beyond rate and borrowing alone Working alongside an in house protection specialist to maximise client outcomes and earnings Using modern systems and processes designed to support quality advice • Helping to establish a local adviser presence within a values driven firm There is genuine long term progression within this Mortgage Adviser job, including the opportunity to take on increased responsibility as the firm's presence in Brighton develops. Mortgage Adviser Requirements Experience working as a Mortgage Adviser Fully CeMAP qualified or equivalent Comfortable operating on a self employed basis Ability to generate some business from existing contacts or introducers is desirable Experience using CRM systems within a mortgage advice firm The Company Our client is an established and fast growing mortgage advisory firm with a strong ethical focus. They believe commercial success and responsible advice go hand in hand and have built a business that prioritises integrity, people and long term outcomes. Mortgage Adviser Benefits Competitive self employed commission splits depending on lead source Company generated leads already being produced in the Brighton area In house protection support to enhance overall earnings Flexible working arrangement Supportive, collaborative culture with strong infrastructure behind you Long term progression opportunities as the local presence develops Location This Mortgage Adviser job is ideally suited to candidates based in or around Brighton and the surrounding areas. If you are a Mortgage Adviser who wants to play a key role in building something meaningful while still earning well, apply now for a confidential discussion. Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
Sep 22, 2026
Full time
This Mortgage Adviser job in Brighton offers a rare opportunity to join a growing, purpose led mortgage brokerage that is already generating client demand in the local area and is now looking to build a dedicated adviser presence. You will be joining a business that has grown through repeat clients, referrals and carefully invested lead generation rather than high volume sales. This is not a desk based or call centre environment. As a Mortgage Adviser, you will manage clients end to end, supported by modern systems, strong infrastructure and a collaborative wider team, while being trusted to operate with a high level of autonomy. This Mortgage Adviser job will suit advisers who are comfortable operating independently, but who value the support, lead generation and ethical framework of an established firm. You will balance your own client relationships and introducers with company generated leads already being produced in the Brighton area. Key aspects of this Mortgage Adviser job include Providing whole of market mortgage advice to a broad client base Managing clients start to finish with a focus on long term relationships Having broader conversations with clients beyond rate and borrowing alone Working alongside an in house protection specialist to maximise client outcomes and earnings Using modern systems and processes designed to support quality advice • Helping to establish a local adviser presence within a values driven firm There is genuine long term progression within this Mortgage Adviser job, including the opportunity to take on increased responsibility as the firm's presence in Brighton develops. Mortgage Adviser Requirements Experience working as a Mortgage Adviser Fully CeMAP qualified or equivalent Comfortable operating on a self employed basis Ability to generate some business from existing contacts or introducers is desirable Experience using CRM systems within a mortgage advice firm The Company Our client is an established and fast growing mortgage advisory firm with a strong ethical focus. They believe commercial success and responsible advice go hand in hand and have built a business that prioritises integrity, people and long term outcomes. Mortgage Adviser Benefits Competitive self employed commission splits depending on lead source Company generated leads already being produced in the Brighton area In house protection support to enhance overall earnings Flexible working arrangement Supportive, collaborative culture with strong infrastructure behind you Long term progression opportunities as the local presence develops Location This Mortgage Adviser job is ideally suited to candidates based in or around Brighton and the surrounding areas. If you are a Mortgage Adviser who wants to play a key role in building something meaningful while still earning well, apply now for a confidential discussion. Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team. This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch. You'll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role. Rather than being just another number in a large group, you'll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up. What You'll Be Doing Welcoming customers and discussing vehicle issues Booking vehicles into the workshop system Preparing service and repair estimates Communicating with technicians about work required Updating customers on progress and costs Ordering parts when needed Managing invoices, payments, and paperwork Supporting warranty claims and service plans Maintaining accurate customer records Delivering excellent customer service at all times What We're Looking For Experience as a Service Advisor, Automotive Receptionist, or similar role Good understanding of vehicle servicing and repairs Strong customer service and communication skills Organised and able to handle multiple jobs Comfortable using workshop or DMS computer systems Full UK driving licence preferred Multi-brand vehicle experience Warranty administration knowledge Sales or upselling experience Knowledge of Garage Hive
Sep 22, 2026
Full time
We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team. This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch. You'll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role. Rather than being just another number in a large group, you'll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up. What You'll Be Doing Welcoming customers and discussing vehicle issues Booking vehicles into the workshop system Preparing service and repair estimates Communicating with technicians about work required Updating customers on progress and costs Ordering parts when needed Managing invoices, payments, and paperwork Supporting warranty claims and service plans Maintaining accurate customer records Delivering excellent customer service at all times What We're Looking For Experience as a Service Advisor, Automotive Receptionist, or similar role Good understanding of vehicle servicing and repairs Strong customer service and communication skills Organised and able to handle multiple jobs Comfortable using workshop or DMS computer systems Full UK driving licence preferred Multi-brand vehicle experience Warranty administration knowledge Sales or upselling experience Knowledge of Garage Hive
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience Who We Are Looking For You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role and have a passion for working within hospitality You work well within a team, builds relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What We Offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About Us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Sep 22, 2026
Full time
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience Who We Are Looking For You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role and have a passion for working within hospitality You work well within a team, builds relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What We Offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About Us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
We're looking for a friendly, proactive Customer Service Advisor to support our Customer Service team and help us deliver an exceptional experience for every 33mm customer. You'll support the day-to-day running of our customer helpdesk, responding to queries, resolving issues and making sure our customers feel looked after throughout their journey with 33mm. We're a community-led brand serving customers worldwide, so we're looking for someone with genuine compassion, patience and a real desire to help and support our customers. What you'll do: Respond promptly and professionally to customer enquiries through our helpdesk, providing clear and helpful support with orders, returns, replacements and product queries. Work closely with our 3PL and logistics partners to resolve fulfilment, delivery and shipping issues. Investigate missing, delayed, incorrect or damaged orders, liaising with couriers, managing lost parcel claims and handling chargebacks through to resolution. Provide a high level of after-sales support, keeping customers informed and looked after throughout their journey with 33mm. Identify recurring customer, fulfilment or delivery issues and share feedback with the wider team to help improve the customer experience. Maintain accurate and up-to-date customer records, order information and helpdesk conversations. Ensure our FAQs remain up to date and assist with updates to customer-facing policies and information. What we're looking for: Above all, we're looking for someone kind, caring and proactive. Someone who takes ownership and genuinely wants to make a positive impact on every customer experience. Previous experience in customer service or e-commerce is preferred. Excellent written and verbal communication skills, with a friendly, calm and helpful approach. Confident resolving customer queries independently and knowing when to escalation. Highly organised, with strong attention to detail and the ability to prioritise effectively. Flexible to work a rotating weekend day, with a day given in lieu. What we offer: Private medical insurance. Manchester city centre office with free parking.
Sep 22, 2026
Full time
We're looking for a friendly, proactive Customer Service Advisor to support our Customer Service team and help us deliver an exceptional experience for every 33mm customer. You'll support the day-to-day running of our customer helpdesk, responding to queries, resolving issues and making sure our customers feel looked after throughout their journey with 33mm. We're a community-led brand serving customers worldwide, so we're looking for someone with genuine compassion, patience and a real desire to help and support our customers. What you'll do: Respond promptly and professionally to customer enquiries through our helpdesk, providing clear and helpful support with orders, returns, replacements and product queries. Work closely with our 3PL and logistics partners to resolve fulfilment, delivery and shipping issues. Investigate missing, delayed, incorrect or damaged orders, liaising with couriers, managing lost parcel claims and handling chargebacks through to resolution. Provide a high level of after-sales support, keeping customers informed and looked after throughout their journey with 33mm. Identify recurring customer, fulfilment or delivery issues and share feedback with the wider team to help improve the customer experience. Maintain accurate and up-to-date customer records, order information and helpdesk conversations. Ensure our FAQs remain up to date and assist with updates to customer-facing policies and information. What we're looking for: Above all, we're looking for someone kind, caring and proactive. Someone who takes ownership and genuinely wants to make a positive impact on every customer experience. Previous experience in customer service or e-commerce is preferred. Excellent written and verbal communication skills, with a friendly, calm and helpful approach. Confident resolving customer queries independently and knowing when to escalation. Highly organised, with strong attention to detail and the ability to prioritise effectively. Flexible to work a rotating weekend day, with a day given in lieu. What we offer: Private medical insurance. Manchester city centre office with free parking.
Kick-start your career with RH Commercials and Renault Trucks Looking for a hands-on role with real career opportunities? Join our 18 Month Parts & Trade Supplier Apprenticeship Programme and gain the skills, experience and qualifications needed to become a qualified Parts/ Trade Supply Advisor. Location Coventry Hours 40 hours per week Rotating Shifts Week 1: Monday to Friday, 6:30am to 3:00pm Week 2: Monday to Friday, 12:30pm to 9:00pm 1 in 2 Saturday mornings (paid at overtime rate) What You'll Do Help customers find and order the right vehicle parts Provide quotes and answer customer enquiries Process sales, payments and returns Prepare parts for workshop repairs Carry out stock checks Work closely with service and workshop teams What You'll Get Full-time employment with RH Commercials Level 2 Trade Supplier Apprenticeship qualification Ongoing training, development and support 30 days holiday (including bank holidays), rising to 33 days after 5 years Cycle to Work scheme Employee discounts including gym memberships, cinema tickets and retail offers What We're Looking For GCSEs (Grade 4/C or above) in English and Maths A positive attitude and willingness to learn An interest in vehicles, trucks or the automotive industry Strong communication and teamwork skills Good attention to detail and basic IT skills Whether you're leaving school, starting your first career or looking for a fresh challenge, this is a great opportunity to earn, learn and build your future.
Sep 22, 2026
Full time
Kick-start your career with RH Commercials and Renault Trucks Looking for a hands-on role with real career opportunities? Join our 18 Month Parts & Trade Supplier Apprenticeship Programme and gain the skills, experience and qualifications needed to become a qualified Parts/ Trade Supply Advisor. Location Coventry Hours 40 hours per week Rotating Shifts Week 1: Monday to Friday, 6:30am to 3:00pm Week 2: Monday to Friday, 12:30pm to 9:00pm 1 in 2 Saturday mornings (paid at overtime rate) What You'll Do Help customers find and order the right vehicle parts Provide quotes and answer customer enquiries Process sales, payments and returns Prepare parts for workshop repairs Carry out stock checks Work closely with service and workshop teams What You'll Get Full-time employment with RH Commercials Level 2 Trade Supplier Apprenticeship qualification Ongoing training, development and support 30 days holiday (including bank holidays), rising to 33 days after 5 years Cycle to Work scheme Employee discounts including gym memberships, cinema tickets and retail offers What We're Looking For GCSEs (Grade 4/C or above) in English and Maths A positive attitude and willingness to learn An interest in vehicles, trucks or the automotive industry Strong communication and teamwork skills Good attention to detail and basic IT skills Whether you're leaving school, starting your first career or looking for a fresh challenge, this is a great opportunity to earn, learn and build your future.
Evalueserve is seeking a senior sales leader for the Banking sector in Greater London. You will lead the sales strategy for RQS prospects and key accounts, building advisory relationships with senior executives to anchor long-term engagements. The role requires deep regulatory know-how, a proven track record in multi-million-dollar deals, and comfort navigating a matrix organization with travel as needed. Hybrid work model offers international exposure and flexibility, aligned with our
Sep 22, 2026
Full time
Evalueserve is seeking a senior sales leader for the Banking sector in Greater London. You will lead the sales strategy for RQS prospects and key accounts, building advisory relationships with senior executives to anchor long-term engagements. The role requires deep regulatory know-how, a proven track record in multi-million-dollar deals, and comfort navigating a matrix organization with travel as needed. Hybrid work model offers international exposure and flexibility, aligned with our
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience Who We Are Looking For You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role and have a passion for working within hospitality You work well within a team, builds relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What We Offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About Us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Sep 22, 2026
Full time
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience Who We Are Looking For You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role and have a passion for working within hospitality You work well within a team, builds relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What We Offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About Us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
TPF Recruitment is supporting a highly regarded, multisited firm of chartered accountants in its search for a Bookkeeper and Payroll Advisor to join its Marlborough office. This is a varied position for someone who is comfortable providing both bookkeeping and payroll services to a portfolio of owner managed businesses. The role offers a good balance of regular client work and would suit an organised individual who enjoys building positive, long term relationships. Responsibilities will include: Completing bookkeeping for a varied portfolio of clients Maintaining purchase and sales ledgers Processing bank transactions and completing reconciliations Preparing and submitting VAT returns Processing weekly, fortnightly and monthly payrolls Calculating statutory payments, pensions and deductions Preparing payslips and payroll reports Managing starters, leavers and changes to employee details Completing relevant payroll submissions Responding to bookkeeping and payroll queries Liaising with clients and colleagues to ensure deadlines are met RequirementsThe ideal candidate will: Have previous bookkeeping and payroll experience Ideally have worked within an accountancy practice or payroll bureau Possess a good understanding of VAT and bookkeeping principles Be familiar with payroll legislation and workplace pension requirements Have experience using bookkeeping and payroll software Demonstrate excellent accuracy and attention to detail Be organised and comfortable managing recurring deadlines Communicate confidently and professionally with clients Be qualified by experience or hold a relevant qualification BenefitsThis is an excellent opportunity to join a reputable and supportive firm offering a stable, varied position and good quality client exposure. Salary: 30,000 to 32,000 Location: Marlborough To apply or find out more, contact Joe Potter at TPF Recruitment on (phone number removed) or email (url removed).
Sep 22, 2026
Full time
TPF Recruitment is supporting a highly regarded, multisited firm of chartered accountants in its search for a Bookkeeper and Payroll Advisor to join its Marlborough office. This is a varied position for someone who is comfortable providing both bookkeeping and payroll services to a portfolio of owner managed businesses. The role offers a good balance of regular client work and would suit an organised individual who enjoys building positive, long term relationships. Responsibilities will include: Completing bookkeeping for a varied portfolio of clients Maintaining purchase and sales ledgers Processing bank transactions and completing reconciliations Preparing and submitting VAT returns Processing weekly, fortnightly and monthly payrolls Calculating statutory payments, pensions and deductions Preparing payslips and payroll reports Managing starters, leavers and changes to employee details Completing relevant payroll submissions Responding to bookkeeping and payroll queries Liaising with clients and colleagues to ensure deadlines are met RequirementsThe ideal candidate will: Have previous bookkeeping and payroll experience Ideally have worked within an accountancy practice or payroll bureau Possess a good understanding of VAT and bookkeeping principles Be familiar with payroll legislation and workplace pension requirements Have experience using bookkeeping and payroll software Demonstrate excellent accuracy and attention to detail Be organised and comfortable managing recurring deadlines Communicate confidently and professionally with clients Be qualified by experience or hold a relevant qualification BenefitsThis is an excellent opportunity to join a reputable and supportive firm offering a stable, varied position and good quality client exposure. Salary: 30,000 to 32,000 Location: Marlborough To apply or find out more, contact Joe Potter at TPF Recruitment on (phone number removed) or email (url removed).
Full Time, Permanent Hybrid/Remote £26,545.55 Per Annum, Plus Various Company Benefits At Bluecrest, we're on a mission to make high-quality, affordable health monitoring accessible to everyone. As we continue our journey towards becoming the UK's leading health intelligence company, we're looking for passionate people who want to make a real difference in the lives of our customers. As a Customer Success Advisor, you'll play a key role in delivering an outstanding customer experience, acting as a trusted point of contact for prospective and existing customers across our B2B, B2C, and Strategic Partnership channels. Combining customer service, relationship building, and consultative sales, you'll support customers throughout their journey, helping them get the most value from our services while driving satisfaction, retention, and engagement. Whether your experience is in customer service or sales, if you enjoy helping others, building relationships, and making an impact, we'd love to hear from you. Your Growth, Wellbeing & Rewards Balance & Support: We help you find balance with annual leave that grows with your service, a supportive Company Sick Pay Scheme, and enhanced family leave to give you time when it matters most. Learning & Development: We invest in your growth with Apprenticeship Schemes, clear career pathways, our Bluecrest Academy for Aspiring Managers, and a dedicated Leadership Development Programme - all supported by a 24/7 Learning Library accessible to everyone. Financial & Lifestyle: We support your financial wellbeing and lifestyle with a salaryexchange pension, an Employee Charity Sponsorship Scheme, retail and leisure discounts, and a homeoffice allowance. You'll also get protection and access to our Employee Assistance Programme for everyday support. Health & Wellbeing: We prioritise your health and wellbeing with discounted gym membership, our Cycle to Work scheme, four free health assessments each year for you, your family or friends, plus 50% off additional health tests. You'll also have the reassurance of life insurance as part of your package. After qualifying period & subject to terms and conditions and/or eligibility. What Your Day-to-day Will Look Like Customer Engagement: Manage inbound and outbound customer interactions across multiple channels, including, but not limited to, phone, email, and digital. Act as a single point of contact, taking ownership of customer journeys from initial enquiry through to post-service follow-up, inclusive. Deliver a high quality, empathetic, and personalised experience in every interaction. Resolve customer queries and complaints efficiently, ensuring positive outcomes and highlighting learnings where relevant. Proactive Customer Success: Proactively engage customers to maximise utilisation of services (e.g. re-engagement, follow-ups, rebooks). Identify customers at risk of disengagement and take action to improve retention. Support customers in understanding their results, next steps, and onward pathways. Sales & Revenue Generation: Identify and convert sales opportunities during inbound and outbound interactions. Offer package tailoring with appropriate products and services based on customer needs. Achieve relevant sales KPIs, conversion targets, and revenue goals. Performance & Quality: Deliver against appropriate SLA's including responsiveness, contact resolution, and customer satisfaction. Achieve Quality Assurance targets across both sales and service interactions Adhere to relevant regulations and internal policies Maintain accurate records of all customer interactions. Continuous Improvement & Collaboration: Share customer insights and feedback with wider teams to help improve products and services Collaborate cross-functionally with Teams including Customer Experience, Operations, and Corporate, to improve end-to-end customer journeys. Actively participate in, and engage with, coaching sessions, training, and team initiatives. This list of duties is not exhaustive, and the post holder may be required to undertake other reasonable duties comparable with the role as directed by management Hours Full time 37.5 hours per week Monday - Sunday These hours can fall between 7am-8pm Rota - early, mids, lates and 1 in 4 weekend days. Must be able to attend the Worthing head office for the first day of training. What You Can Bring To The Team Experience in a contact centre or customer-facing role (sales, service or blended) Strong ability to balance customer needs with commercial outcomes Excellent communication and rapport-building skills Customer-first mindset with a focus on long-term relationships Confidence in handling both sales conversations and service recovery Commercial awareness and results-driven Ability to identify opportunities to personalise customer experiences Resilient, adaptable, and comfortable in a fast-paced environment Strong problem-solving skills with a proactive mindset Ownership and accountability for outcomes Curiosity and continuous improvement mindsetOrganised with good attention to detail Proficient in Microsoft Office and CRM systems Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process Everyone is Welcome We're committed to treating everyone with dignity, respect and equality. Guided by diversity, equity and inclusion, we make decisions based on merit, role requirements and business needs. We value diverse perspectives and create an environment where everyone feels they belong and can thrive. Other Info Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent' must be disclosed as part of the application process. We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly. Any personal information you provide will be handled in accordance with our company's Privacy Policy. Please be aware that we are currently unable to offer visa sponsorship for this position.
Sep 22, 2026
Full time
Full Time, Permanent Hybrid/Remote £26,545.55 Per Annum, Plus Various Company Benefits At Bluecrest, we're on a mission to make high-quality, affordable health monitoring accessible to everyone. As we continue our journey towards becoming the UK's leading health intelligence company, we're looking for passionate people who want to make a real difference in the lives of our customers. As a Customer Success Advisor, you'll play a key role in delivering an outstanding customer experience, acting as a trusted point of contact for prospective and existing customers across our B2B, B2C, and Strategic Partnership channels. Combining customer service, relationship building, and consultative sales, you'll support customers throughout their journey, helping them get the most value from our services while driving satisfaction, retention, and engagement. Whether your experience is in customer service or sales, if you enjoy helping others, building relationships, and making an impact, we'd love to hear from you. Your Growth, Wellbeing & Rewards Balance & Support: We help you find balance with annual leave that grows with your service, a supportive Company Sick Pay Scheme, and enhanced family leave to give you time when it matters most. Learning & Development: We invest in your growth with Apprenticeship Schemes, clear career pathways, our Bluecrest Academy for Aspiring Managers, and a dedicated Leadership Development Programme - all supported by a 24/7 Learning Library accessible to everyone. Financial & Lifestyle: We support your financial wellbeing and lifestyle with a salaryexchange pension, an Employee Charity Sponsorship Scheme, retail and leisure discounts, and a homeoffice allowance. You'll also get protection and access to our Employee Assistance Programme for everyday support. Health & Wellbeing: We prioritise your health and wellbeing with discounted gym membership, our Cycle to Work scheme, four free health assessments each year for you, your family or friends, plus 50% off additional health tests. You'll also have the reassurance of life insurance as part of your package. After qualifying period & subject to terms and conditions and/or eligibility. What Your Day-to-day Will Look Like Customer Engagement: Manage inbound and outbound customer interactions across multiple channels, including, but not limited to, phone, email, and digital. Act as a single point of contact, taking ownership of customer journeys from initial enquiry through to post-service follow-up, inclusive. Deliver a high quality, empathetic, and personalised experience in every interaction. Resolve customer queries and complaints efficiently, ensuring positive outcomes and highlighting learnings where relevant. Proactive Customer Success: Proactively engage customers to maximise utilisation of services (e.g. re-engagement, follow-ups, rebooks). Identify customers at risk of disengagement and take action to improve retention. Support customers in understanding their results, next steps, and onward pathways. Sales & Revenue Generation: Identify and convert sales opportunities during inbound and outbound interactions. Offer package tailoring with appropriate products and services based on customer needs. Achieve relevant sales KPIs, conversion targets, and revenue goals. Performance & Quality: Deliver against appropriate SLA's including responsiveness, contact resolution, and customer satisfaction. Achieve Quality Assurance targets across both sales and service interactions Adhere to relevant regulations and internal policies Maintain accurate records of all customer interactions. Continuous Improvement & Collaboration: Share customer insights and feedback with wider teams to help improve products and services Collaborate cross-functionally with Teams including Customer Experience, Operations, and Corporate, to improve end-to-end customer journeys. Actively participate in, and engage with, coaching sessions, training, and team initiatives. This list of duties is not exhaustive, and the post holder may be required to undertake other reasonable duties comparable with the role as directed by management Hours Full time 37.5 hours per week Monday - Sunday These hours can fall between 7am-8pm Rota - early, mids, lates and 1 in 4 weekend days. Must be able to attend the Worthing head office for the first day of training. What You Can Bring To The Team Experience in a contact centre or customer-facing role (sales, service or blended) Strong ability to balance customer needs with commercial outcomes Excellent communication and rapport-building skills Customer-first mindset with a focus on long-term relationships Confidence in handling both sales conversations and service recovery Commercial awareness and results-driven Ability to identify opportunities to personalise customer experiences Resilient, adaptable, and comfortable in a fast-paced environment Strong problem-solving skills with a proactive mindset Ownership and accountability for outcomes Curiosity and continuous improvement mindsetOrganised with good attention to detail Proficient in Microsoft Office and CRM systems Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process Everyone is Welcome We're committed to treating everyone with dignity, respect and equality. Guided by diversity, equity and inclusion, we make decisions based on merit, role requirements and business needs. We value diverse perspectives and create an environment where everyone feels they belong and can thrive. Other Info Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent' must be disclosed as part of the application process. We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly. Any personal information you provide will be handled in accordance with our company's Privacy Policy. Please be aware that we are currently unable to offer visa sponsorship for this position.
Bluecrest Wellness is recruiting a Customer Success Advisor to deliver an outstanding customer experience across B2B, B2C and Strategic Partnerships. You will combine customer service with consultative sales, guiding customers through their journey to maximise value and retention. Role involves proactive engagement, problem solving, and maintaining high service standards while meeting KPIs. Hybrid/Remote work options and a comprehensive benefits package support growth and wellbeing.
Sep 22, 2026
Full time
Bluecrest Wellness is recruiting a Customer Success Advisor to deliver an outstanding customer experience across B2B, B2C and Strategic Partnerships. You will combine customer service with consultative sales, guiding customers through their journey to maximise value and retention. Role involves proactive engagement, problem solving, and maintaining high service standards while meeting KPIs. Hybrid/Remote work options and a comprehensive benefits package support growth and wellbeing.
35k + 4k Car Allowance + Excellent Benefits The Opportunity Do you have experience working in a law firm and love building relationships? This is a fantastic opportunity to join an established software business supporting law firms across the UK. As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure they're getting maximum value from their software. This is a highly varied role combining customer success, training, business analysis and commercial account development. You'll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience. If you're a proactive, relationship-focused professional who enjoys solving problems and working with customers to achieve their goals, this could be a great next step. The Company Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively. With decades of experience in their sector, they've built a strong reputation for combining market-leading technology with outstanding customer support. Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long term value from their investment. What You'll Be Doing Managing a portfolio of clients and acting as a key point of contact throughout their customer journey Developing a deep understanding of each client's business, structure, processes and objectives Conducting detailed analysis of client requirements and identifying how the software can support their goals Proactively checking in with customers through remote meetings, training plans and regular engagement Delivering training and helping clients build the confidence to get the most from the software Identifying opportunities for clients to access additional products and services that support their needs Building strong, trusted relationships with key stakeholders Gathering and communicating client feedback to internal teams Acting as the Voice of the Customer across Product, Sales and Marketing Helping identify opportunities to improve the user experience, product functionality and client engagement Explaining complex software solutions and workarounds in a clear and concise way Managing multiple client relationships and priorities in a fast paced environment Travelling to client sites to deliver onsite training when required What You'll Need To Apply Previous experience working in a law firm, in any role, for 1+ years Strong relationship-building and stakeholder management skills Excellent written and verbal communication skills The ability to explain complex concepts in a simple and engaging way Strong analytical and problem solving abilities Confidence delivering training sessions, both remotely and onsite Strong knowledge of Microsoft Word, Excel and Outlook The ability to quickly learn and understand complex software systems A full UK driving licence and access to a car Willingness to travel when required What's In It For You Competitive basic salary 25 days holiday + bank holidays Private health insurance, including optical and dental cover Life insurance Employee Assistance Programme Free light lunch and snacks when in the office The opportunity to develop experience across Customer Success, training, business analysis and commercial account development Join an experienced and supportive Client Success team Work for a well-established technology business with a strong reputation in its market
Sep 22, 2026
Full time
35k + 4k Car Allowance + Excellent Benefits The Opportunity Do you have experience working in a law firm and love building relationships? This is a fantastic opportunity to join an established software business supporting law firms across the UK. As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure they're getting maximum value from their software. This is a highly varied role combining customer success, training, business analysis and commercial account development. You'll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience. If you're a proactive, relationship-focused professional who enjoys solving problems and working with customers to achieve their goals, this could be a great next step. The Company Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively. With decades of experience in their sector, they've built a strong reputation for combining market-leading technology with outstanding customer support. Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long term value from their investment. What You'll Be Doing Managing a portfolio of clients and acting as a key point of contact throughout their customer journey Developing a deep understanding of each client's business, structure, processes and objectives Conducting detailed analysis of client requirements and identifying how the software can support their goals Proactively checking in with customers through remote meetings, training plans and regular engagement Delivering training and helping clients build the confidence to get the most from the software Identifying opportunities for clients to access additional products and services that support their needs Building strong, trusted relationships with key stakeholders Gathering and communicating client feedback to internal teams Acting as the Voice of the Customer across Product, Sales and Marketing Helping identify opportunities to improve the user experience, product functionality and client engagement Explaining complex software solutions and workarounds in a clear and concise way Managing multiple client relationships and priorities in a fast paced environment Travelling to client sites to deliver onsite training when required What You'll Need To Apply Previous experience working in a law firm, in any role, for 1+ years Strong relationship-building and stakeholder management skills Excellent written and verbal communication skills The ability to explain complex concepts in a simple and engaging way Strong analytical and problem solving abilities Confidence delivering training sessions, both remotely and onsite Strong knowledge of Microsoft Word, Excel and Outlook The ability to quickly learn and understand complex software systems A full UK driving licence and access to a car Willingness to travel when required What's In It For You Competitive basic salary 25 days holiday + bank holidays Private health insurance, including optical and dental cover Life insurance Employee Assistance Programme Free light lunch and snacks when in the office The opportunity to develop experience across Customer Success, training, business analysis and commercial account development Join an experienced and supportive Client Success team Work for a well-established technology business with a strong reputation in its market
Three Retail Customer Advisor Location: Oxford Westgate Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key Qualities Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. What We Offer great pay, bonuses, up to 31 days off plus 2 bank holidays discounts, vouchers, a pension plan learning & development tools Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Sep 22, 2026
Full time
Three Retail Customer Advisor Location: Oxford Westgate Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key Qualities Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. What We Offer great pay, bonuses, up to 31 days off plus 2 bank holidays discounts, vouchers, a pension plan learning & development tools Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Position: Sales Advisor/Sales Manager Location: South Leicester Hourly rate: £13.00 to £16.50 dependent on experience Working hours: Full time, Monday to Friday 9.30am to 4.30pm and 2- 3 Saturdays p/m, 10.00am to 4.00pm with time back in lieu Based in Leicester, my client is a family-owned company with more than 30 years of experience in the healthcare sector. They specialise in a wide range of mobility solutions designed to support comfort, independence, and everyday living, including mobility scooters, wheelchairs, rise and recliner chairs and more. They are currently recruiting a Sales Advisor / Sales Manager and the successful candidate will help customers choose the right products by providing knowledgeable advice and friendly support. This role is key to helping us deliver on our aim of improving independence and quality of life for our customers. This is a rewarding job where you will make a real difference to people s lives. Industry experience is not essential as full training will be given. What my client is looking for is a consultative sales person that can build relationships quickly, show empathy and learn effectively. Responsibilities for a Sales Advisor/ Sales Manager in South Leicester Help customers choose the right products that best suit their individual needs Deliver outstanding customer service in-store and during home visits Keep up to date with our product range to provide clear, accurate advice Assist with delivering and setting up mobility equipment in customers homes Follow all health and safety procedures during customer visits and interactions Work closely with colleagues to ensure efficient day-to-day operations and a positive customer experience Skills and experience needed for a Sales Advisor/ Sales Manager in South Leicester: Previous experience in customer service or retail sales, ideally within the healthcare sector Strong communication skills and a warm, professional approach Confidence in demonstrating products and explaining technical information in a simple way A full driving licence is desirable for carrying out home visits Good problem-solving ability and strong attention to detail Able to work well on your own as well as part of a team To apply, send your up to date CV and a covering letter outlining your experience. Due to the volume of applicants, if you have not had a response within 5 days then your applications as been unsuccessful on this occasion.
Sep 22, 2026
Full time
Position: Sales Advisor/Sales Manager Location: South Leicester Hourly rate: £13.00 to £16.50 dependent on experience Working hours: Full time, Monday to Friday 9.30am to 4.30pm and 2- 3 Saturdays p/m, 10.00am to 4.00pm with time back in lieu Based in Leicester, my client is a family-owned company with more than 30 years of experience in the healthcare sector. They specialise in a wide range of mobility solutions designed to support comfort, independence, and everyday living, including mobility scooters, wheelchairs, rise and recliner chairs and more. They are currently recruiting a Sales Advisor / Sales Manager and the successful candidate will help customers choose the right products by providing knowledgeable advice and friendly support. This role is key to helping us deliver on our aim of improving independence and quality of life for our customers. This is a rewarding job where you will make a real difference to people s lives. Industry experience is not essential as full training will be given. What my client is looking for is a consultative sales person that can build relationships quickly, show empathy and learn effectively. Responsibilities for a Sales Advisor/ Sales Manager in South Leicester Help customers choose the right products that best suit their individual needs Deliver outstanding customer service in-store and during home visits Keep up to date with our product range to provide clear, accurate advice Assist with delivering and setting up mobility equipment in customers homes Follow all health and safety procedures during customer visits and interactions Work closely with colleagues to ensure efficient day-to-day operations and a positive customer experience Skills and experience needed for a Sales Advisor/ Sales Manager in South Leicester: Previous experience in customer service or retail sales, ideally within the healthcare sector Strong communication skills and a warm, professional approach Confidence in demonstrating products and explaining technical information in a simple way A full driving licence is desirable for carrying out home visits Good problem-solving ability and strong attention to detail Able to work well on your own as well as part of a team To apply, send your up to date CV and a covering letter outlining your experience. Due to the volume of applicants, if you have not had a response within 5 days then your applications as been unsuccessful on this occasion.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are seeking a highly experienced Responsible AI and AI Governance professional to help clients safely and responsibly adopt AI at scale. This role sits at the intersection of AI strategy, governance, risk, controls, regulation, and transformation. You will work with C-suite executives, technology leaders, risk functions, and regulators to design and implement practical Responsible AI frameworks, governance operating models, risk management approaches, and controls that enable innovation whilst maintaining regulatory compliance and stakeholder trust. Drawing upon experience delivering large-scale AI governance transformations within global institutions, you will help clients move from experimentation to industrialisation by establishing scalable governance foundations, operating models, controls, monitoring capabilities, and governance platforms that support AI throughout its lifecycle Client Leadership & Advisory Serve as a trusted advisor to CIOs, CTOs, Chief AI Officers, Chief Risk Officers, and Heads of Technology. Lead executive discussions on Responsible AI, AI Governance, AI Risk, Agentic AI, and emerging regulatory requirements. Facilitate board, executive committee, and governance forums to define AI strategy and governance direction. Translate complex regulatory and technical requirements into practical and actionable governance solutions. Develop strategic recommendations and transformation roadmaps for AI adoption. AI Governance Transformation Design enterprise AI governance frameworks aligned to regulatory expectations and industry best practice. Establish AI Governance Offices and target operating models. Design governance processes covering ideation, experimentation, approval, deployment, monitoring, and retirement. Develop governance artefacts including policies, standards, control frameworks, procedures, and risk taxonomies. Support clients in defining governance structures, ownership models, and accountability across the three lines of defence. Responsible AI, Risk & Controls Lead Responsible AI assessments across people, process, technology, and data dimensions. Develop AI risk management frameworks covering key domains Design AI controls aligned to client risk frameworks and regulatory obligations. Conduct AI risk and control maturity assessments. Support regulatory remediation and control enhancement programmes. Governance Platform & Technology Enablement Advise clients on technology-enabled governance approaches. Define requirements for AI governance platforms and workflow solutions. Support implementation of governance capabilities using platforms such as ServiceNow, Microsoft Power Platform, Appian, and other governance technologies. Design governance workflows, approvals, reporting, and monitoring capabilities. Help clients establish centralised AI inventories and auditable governance processes. Regulatory & Industry Advisory Advise clients on implementation of emerging regulations, including: EU AI Act FCA and PRA expectations NIST AI RMF ISO 42001 Global Responsible AI frameworks Interpret regulatory developments and assess implications for client operating models. Support regulatory engagement, audits, and assurance activities. Commercial & Practice Development Lead sales activities, proposals, Statements of Work, and client pursuits. Shape innovative propositions across Responsible AI, Governance, Risk, and Controls. Build reusable methodologies, accelerators, assets, and thought leadership. Contribute to market positioning and industry eminence through client presentations, publications, and conference speaking opportunities. Support capability growth through recruitment, mentoring, and community development. Your Profile We are looking for an individual who can confidently engage a Group CIO in the morning, facilitate an AI Risk Committee in the afternoon, and lead a governance transformation workstream the following day. They combine strategic consulting capability with deep expertise in AI governance, risk, controls, regulation, and operating model design. They understand that successful AI adoption is not simply a technology challenge. It requires alignment across governance, controls, risk, regulation, operating models, culture, and business value realisation. Their role is to help clients industrialise AI safely, responsibly, and at scale. Lead the design and delivery of Responsible AI and AI Governance transformations for the world's leading institutions, helping clients unlock the value of AI whilst maintaining trust, regulatory compliance, and operational resilience. Essential 8+ years of consulting, banking, technology risk, governance, or regulatory experience. Proven experience delivering transformation programmes. Experience designing and implementing AI Governance and Responsible AI frameworks. Strong understanding of AI, Generative AI, and emerging Agentic AI concepts. Experience working with risk, compliance, legal, audit, and regulator-facing stakeholders. Experience leading multi-disciplinary teams and complex transformation engagements. Excellent executive stakeholder management and presentation skills. Highly Desirable Experience supporting enterprise-scale AI governance transformation. Experience implementing AI governance operating models and governance platforms. Experience supporting AI governance approval workflows and regulatory compliance programmes. Experience across model risk management, technology controls, operational risk, or non-financial risk disciplines. What Success Looks Like The successful candidate will: Be recognised as a trusted advisor on Responsible AI and AI Governance. Lead complex client engagements from strategy through implementation. Help clients accelerate AI adoption through practical governance and risk management solutions. Shape industry-leading AI governance propositions and thought leadership. Deliver measurable client outcomes whilst growing consulting revenue and developing junior talent. What you'll love about working here? Glassdoor Recognition We are delighted to be in the top 10 for the 'Glassdoor Best Places to Work UK 2025'. Having received this accolade for four consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page. Flexibility to Work Your Way You will have the freedom to structure your day in the way that works best for you. We prioritise our output more than the number of hours we work - which is why one of our key values is 'Freedom'. Our hybrid-first way of working means we embed flexible working in all that we do, and all UK employees are eligible to request flexible working arrangements. Your Wellbeing You'd be joining an organisation that puts your wellbeing at the top of its priorities, with a range of health & wellbeing communities and regular listening surveys. We have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will have the freedom to express your ideas to colleagues who are attentive to your viewpoints - which is what makes us an innovative workplace, and why another of our key values is 'Boldness'. Regular Promotion Cycles We truly believe in the importance of recognising people for their great work, which is why we have regular promotion cycles to reward and compensate our people. Need To Know At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government's Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Csr We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world . click apply for full job details
Sep 22, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are seeking a highly experienced Responsible AI and AI Governance professional to help clients safely and responsibly adopt AI at scale. This role sits at the intersection of AI strategy, governance, risk, controls, regulation, and transformation. You will work with C-suite executives, technology leaders, risk functions, and regulators to design and implement practical Responsible AI frameworks, governance operating models, risk management approaches, and controls that enable innovation whilst maintaining regulatory compliance and stakeholder trust. Drawing upon experience delivering large-scale AI governance transformations within global institutions, you will help clients move from experimentation to industrialisation by establishing scalable governance foundations, operating models, controls, monitoring capabilities, and governance platforms that support AI throughout its lifecycle Client Leadership & Advisory Serve as a trusted advisor to CIOs, CTOs, Chief AI Officers, Chief Risk Officers, and Heads of Technology. Lead executive discussions on Responsible AI, AI Governance, AI Risk, Agentic AI, and emerging regulatory requirements. Facilitate board, executive committee, and governance forums to define AI strategy and governance direction. Translate complex regulatory and technical requirements into practical and actionable governance solutions. Develop strategic recommendations and transformation roadmaps for AI adoption. AI Governance Transformation Design enterprise AI governance frameworks aligned to regulatory expectations and industry best practice. Establish AI Governance Offices and target operating models. Design governance processes covering ideation, experimentation, approval, deployment, monitoring, and retirement. Develop governance artefacts including policies, standards, control frameworks, procedures, and risk taxonomies. Support clients in defining governance structures, ownership models, and accountability across the three lines of defence. Responsible AI, Risk & Controls Lead Responsible AI assessments across people, process, technology, and data dimensions. Develop AI risk management frameworks covering key domains Design AI controls aligned to client risk frameworks and regulatory obligations. Conduct AI risk and control maturity assessments. Support regulatory remediation and control enhancement programmes. Governance Platform & Technology Enablement Advise clients on technology-enabled governance approaches. Define requirements for AI governance platforms and workflow solutions. Support implementation of governance capabilities using platforms such as ServiceNow, Microsoft Power Platform, Appian, and other governance technologies. Design governance workflows, approvals, reporting, and monitoring capabilities. Help clients establish centralised AI inventories and auditable governance processes. Regulatory & Industry Advisory Advise clients on implementation of emerging regulations, including: EU AI Act FCA and PRA expectations NIST AI RMF ISO 42001 Global Responsible AI frameworks Interpret regulatory developments and assess implications for client operating models. Support regulatory engagement, audits, and assurance activities. Commercial & Practice Development Lead sales activities, proposals, Statements of Work, and client pursuits. Shape innovative propositions across Responsible AI, Governance, Risk, and Controls. Build reusable methodologies, accelerators, assets, and thought leadership. Contribute to market positioning and industry eminence through client presentations, publications, and conference speaking opportunities. Support capability growth through recruitment, mentoring, and community development. Your Profile We are looking for an individual who can confidently engage a Group CIO in the morning, facilitate an AI Risk Committee in the afternoon, and lead a governance transformation workstream the following day. They combine strategic consulting capability with deep expertise in AI governance, risk, controls, regulation, and operating model design. They understand that successful AI adoption is not simply a technology challenge. It requires alignment across governance, controls, risk, regulation, operating models, culture, and business value realisation. Their role is to help clients industrialise AI safely, responsibly, and at scale. Lead the design and delivery of Responsible AI and AI Governance transformations for the world's leading institutions, helping clients unlock the value of AI whilst maintaining trust, regulatory compliance, and operational resilience. Essential 8+ years of consulting, banking, technology risk, governance, or regulatory experience. Proven experience delivering transformation programmes. Experience designing and implementing AI Governance and Responsible AI frameworks. Strong understanding of AI, Generative AI, and emerging Agentic AI concepts. Experience working with risk, compliance, legal, audit, and regulator-facing stakeholders. Experience leading multi-disciplinary teams and complex transformation engagements. Excellent executive stakeholder management and presentation skills. Highly Desirable Experience supporting enterprise-scale AI governance transformation. Experience implementing AI governance operating models and governance platforms. Experience supporting AI governance approval workflows and regulatory compliance programmes. Experience across model risk management, technology controls, operational risk, or non-financial risk disciplines. What Success Looks Like The successful candidate will: Be recognised as a trusted advisor on Responsible AI and AI Governance. Lead complex client engagements from strategy through implementation. Help clients accelerate AI adoption through practical governance and risk management solutions. Shape industry-leading AI governance propositions and thought leadership. Deliver measurable client outcomes whilst growing consulting revenue and developing junior talent. What you'll love about working here? Glassdoor Recognition We are delighted to be in the top 10 for the 'Glassdoor Best Places to Work UK 2025'. Having received this accolade for four consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page. Flexibility to Work Your Way You will have the freedom to structure your day in the way that works best for you. We prioritise our output more than the number of hours we work - which is why one of our key values is 'Freedom'. Our hybrid-first way of working means we embed flexible working in all that we do, and all UK employees are eligible to request flexible working arrangements. Your Wellbeing You'd be joining an organisation that puts your wellbeing at the top of its priorities, with a range of health & wellbeing communities and regular listening surveys. We have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will have the freedom to express your ideas to colleagues who are attentive to your viewpoints - which is what makes us an innovative workplace, and why another of our key values is 'Boldness'. Regular Promotion Cycles We truly believe in the importance of recognising people for their great work, which is why we have regular promotion cycles to reward and compensate our people. Need To Know At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government's Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Csr We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world . click apply for full job details
Summary We're looking for a Senior Performance & Insights Analyst to join our Organisational Performance team within Strategy & Governance. You'll play a leading role in helping the organisation understand how effectively we're delivering our strategy by providing high-quality analysis, insight and evidence that inform strategic decisions and organisational learning. Working closely with strategic portfolios, Directors and senior stakeholders, you'll help ensure decisions are grounded in robust evidence and a clear understanding of performance. You'll act as a trusted analytical advisor, using a combination of strategic thinking, investigative analysis and stakeholder engagement to identify opportunities for improvement and help the organisation focus on what matters most for people, places and nature. This role is a fixed term contract for 24 months. The National Trust does not offer sponsorship. We welcome applicants with right to work in UK, but we are unable to offer any form of visa sponsorship. What it's like to work here You'll be part of a team that helps the National Trust make informed decisions and improve how we work. You'll work with colleagues from a range of backgrounds and specialisms, sharing ideas and learning from each other's experience. Your work will help us deliver better outcomes for people, places and nature. Your contractual location will be our head office in Swindon. However, we operate a hybrid approach to working and expect colleagues to spend 40-60% of their working week at a National Trust location. There is flexibility within this framework, and the specific working pattern for this role will be discussed in more detail at interview. What you'll be doing You'll report to the Organisational Performance Manager and take the lead in providing high-quality analysis and insight to support strategic decision-making across the organisation. You'll work closely with portfolio boards and senior leaders to understand performance, investigate trends and variances to identify the factors driving success and underperformance. You'll play a central role in ensuring portfolio boards, Executive Directors and Trustees have a clear and insightful understanding of organisational performance. You'll develop compelling reports, dashboards and presentations, transforming complex analysis into clear, engaging narratives that support effective decision-making and productive discussions about strategic priorities and performance. You'll build strong relationships with senior stakeholders across the Trust, acting as a trusted advisor and constructive challenger when needed. Alongside this, you'll contribute to the continued development of our analytical capability by sharing best practice, coaching colleagues, and helping improve how performance information, insight and evidence are used across the organisation. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for You'll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths, and the judgment to apply them effectively at scale; Proven experience of leading complex analysis and producing high-quality insight that supports strategic decision-making. Strong stakeholder management and relationship-building skills, with the ability to influence, challenge constructively and act as a trusted analytical advisor. Demonstrable experience of presenting complex analysis and insight to senior audiences, including Executive-level stakeholders and non-technical audiences. Experience of monitoring organisational performance and producing clear, engaging reporting that supports strategic discussions and decision-making Proven experience in the use of analytical tools such as Excel, Tableau and Alteryx to explore data, identify trends and communicate findings. Skilled at identifying opportunities to improve reporting, analytical approaches or business processes and delivering positive change Experience of coaching, mentoring or supporting the development of analytical colleagues. Effective collaborator who builds relationships across wider teams and analysts to share learnings and ideas. Familiar with the development of performance measures, KPIs or organisational performance frameworks. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme (for roles that meet the salary criteria) •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
Sep 22, 2026
Full time
Summary We're looking for a Senior Performance & Insights Analyst to join our Organisational Performance team within Strategy & Governance. You'll play a leading role in helping the organisation understand how effectively we're delivering our strategy by providing high-quality analysis, insight and evidence that inform strategic decisions and organisational learning. Working closely with strategic portfolios, Directors and senior stakeholders, you'll help ensure decisions are grounded in robust evidence and a clear understanding of performance. You'll act as a trusted analytical advisor, using a combination of strategic thinking, investigative analysis and stakeholder engagement to identify opportunities for improvement and help the organisation focus on what matters most for people, places and nature. This role is a fixed term contract for 24 months. The National Trust does not offer sponsorship. We welcome applicants with right to work in UK, but we are unable to offer any form of visa sponsorship. What it's like to work here You'll be part of a team that helps the National Trust make informed decisions and improve how we work. You'll work with colleagues from a range of backgrounds and specialisms, sharing ideas and learning from each other's experience. Your work will help us deliver better outcomes for people, places and nature. Your contractual location will be our head office in Swindon. However, we operate a hybrid approach to working and expect colleagues to spend 40-60% of their working week at a National Trust location. There is flexibility within this framework, and the specific working pattern for this role will be discussed in more detail at interview. What you'll be doing You'll report to the Organisational Performance Manager and take the lead in providing high-quality analysis and insight to support strategic decision-making across the organisation. You'll work closely with portfolio boards and senior leaders to understand performance, investigate trends and variances to identify the factors driving success and underperformance. You'll play a central role in ensuring portfolio boards, Executive Directors and Trustees have a clear and insightful understanding of organisational performance. You'll develop compelling reports, dashboards and presentations, transforming complex analysis into clear, engaging narratives that support effective decision-making and productive discussions about strategic priorities and performance. You'll build strong relationships with senior stakeholders across the Trust, acting as a trusted advisor and constructive challenger when needed. Alongside this, you'll contribute to the continued development of our analytical capability by sharing best practice, coaching colleagues, and helping improve how performance information, insight and evidence are used across the organisation. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for You'll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths, and the judgment to apply them effectively at scale; Proven experience of leading complex analysis and producing high-quality insight that supports strategic decision-making. Strong stakeholder management and relationship-building skills, with the ability to influence, challenge constructively and act as a trusted analytical advisor. Demonstrable experience of presenting complex analysis and insight to senior audiences, including Executive-level stakeholders and non-technical audiences. Experience of monitoring organisational performance and producing clear, engaging reporting that supports strategic discussions and decision-making Proven experience in the use of analytical tools such as Excel, Tableau and Alteryx to explore data, identify trends and communicate findings. Skilled at identifying opportunities to improve reporting, analytical approaches or business processes and delivering positive change Experience of coaching, mentoring or supporting the development of analytical colleagues. Effective collaborator who builds relationships across wider teams and analysts to share learnings and ideas. Familiar with the development of performance measures, KPIs or organisational performance frameworks. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme (for roles that meet the salary criteria) •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
