Join Superdrug Head Office- Make a Real Difference Every Day!
Location: Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit A day includes:
Provide insurance and safety advice to employees in linewith Company policy and procedures and current legislation. Manage theday-to-day handling of the business' insurance claims and assist the InsuranceManager and Safety Team in achieving departmental objectives by liaising withinternal and external stakeholders.
A day includes:
- Managingproduct, employee and public personal injury claims, liaising with stores,insurers and solicitors. Investigating claims and obtaining documentationto help determine liability.
- Ensuringsolicitor letters and court claim forms are handled within required legaldeadlines.
- Providingadvice and dealing with property claims, proving third-party negligence torecover losses for the business.
- Handlingmotor claims and liaising with insurers to support risk managementsolutions.
- Offeringrehabilitation support to employees following workplace accidents inconjunction with employer liability insurers.
- Attendingregular meetings with solicitors, brokers and insurers to ensureprocesses, documentation and risk management systems support effectiveclaims defence.
- Liaisingwith and providing advice and information to Customer Service and PeopleTeams regarding customer accident complaints.
- Monitoringchanges in legislation and court rulings that may impact insurance andsafety within the business.
- Attendingquarterly meetings with third-party cost consultants dealing with landlordinsurance matters.
- Regularlychecking the Display Screen Equipment (DSE) database, providing advice andcarrying out assessments for Head Office employees when required.
- Maintainingand updating the Safety Handbook on the Superdrug and Savers StoreIntranet.
- Providingeye test advice and Specsavers vouchers upon request.
- Checkinginvoices through Bottomline to ensure accuracy, prevent duplication andallocate costs correctly.
- Assistingwith ad hoc requests both within and outside the department, takingownership to resolve queries.
- Producingreports and providing data analysis as required for internal reportingpurposes.
This job is a good fit for you if:
- Youenjoy working in a fast-paced retail Head Office environment.
- Youhave excellent organisational and communication skills.
- Youhave strong attention to detail.
- Youcan work to deadlines and prioritise your workload effectively.
- Youare comfortable following established processes whilst also using your owninitiative.
- Youenjoy building relationships and collaborating with a variety of internaland external stakeholders.
- Sees every interaction with the customer as an opportunity todelight them and
- comfortable using different platforms to communicate with them.
- Understands customer needs and empowers others to remove anybarriers to deliver great
- service.
- Uses positive language and behaviours in all interactions withcustomers and colleagues,
- building trust and rapport.
- Always prioritises actions which delight the customer/colleague.
- Suggests and supports new ideas and ways of working which aredesigned to improve service
- Are confident using data to make tactical decisions.
- Are knowledgeable about their specialism and has an awareness oftheir wider market and to support with the current trends in theirbusiness area.
- Actively looks for new ways of working through Ai that wouldbenefit the business and move things forward
- Actively developing your ability to use AI effectively and thinkcritically about outputs.
- Strengthen Human Touch - Keeping the human element strong:Balancing AI efficiency with human coaching, empathy, and team cohesion
What you will need:
- ExcellentPC skills, particularly Microsoft Word, Excel and PowerPoint.
- Agood understanding of personal injury, property and motor claimslegislation and processes.
- Knowledgeof health and safety legislation and best practice.
- Aflexible and adaptable team-player mindset.
- Confidencecommunicating with a wide range of people and building positive workingrelationships.
- Apositive, energetic and professional approach to work.
- Be the voice of customers and orchestrate the organisation to livethe brand purpose and inspire a customer-first culture to build customerlove in every touchpoint of our Online and Offline platform
- Confidently communicates, challenges and gives feedback to others.
- Encourages teamwork & collaboration betweentheir own team andothers.
- Recognises the strengths & contribution of various teams,builds on networks to understand priorities of others and how to addvalue.
- Seeks feedback and listens to it, takes responsibility to findpositive outcomes and solutions.
- Generating ideas and feeling that they can be shared both withintheir immediate team and also outside of the team.
Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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