Primary Role
Provides operational support with greater responsibility, proactive problem-solving, and closer involvement in the sales process. Supports the sales team by managing key administrative and operational tasks. Acts as a bridge between sales, customers, and internal departments, assisting with sales processes and helping to deliver excellent service to customers.
Key Responsibilities
Sales Support & Pipeline Management
- Support the sales team in managing the sales pipeline and achieving targets.
- Track sales performance and KPIs, providing insights to improve outcomes.
- Assist in identifying and following up on new business opportunities.
- Support the full sales cycle, including upselling and cross-selling initiatives.
Commercial Documentation & CRM
- Assist in preparing quotations, tenders, and other commercial documentation.
- Maintain accurate sales records, reports, and forecasts using CRM systems.
- Handle CRM management and perform sales data analysis to support decision-making.
Customer Engagement & Product Knowledge
- Deliver professional product presentations and demonstrations to customers.
- Provide direct customer contact, handling more complex requests or order issues.
- Ensure excellent customer service, contributing to a positive client experience.
- Maintain strong product knowledge to advise and guide customers effectively.
Collaboration & Process Improvement
- Collaborate with internal teams to improve sales processes and tools.
- Make decisions within established guidelines, escalate issues when necessary, and suggest process improvements.
Events & Promotions
- Support attendance at exhibitions, promotional events, and marketing activities.
- Willingness to travel occasionally if required.
Follow Up actions
- Take a responsibility for follow -up actions to ensure customer requests and issues are resolved efficiently
Confidentiality Requirement
- The employee in this role will have access to confidential information. Maintaining strict confidentiality regarding company operations, clients, and proprietary data is a core responsibility.
Health & Safety:
All employees have a responsibility for their own safety and that of others. Any health and safety queries should be raised with your supervisor or HR.
Pay: £29,000.00-£32,000.00 per year
Hours: 37.5 per week Monday - Friday
Benefits:
- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company pension
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- Sick pay
JBRP1_UKTJ