Volunteer Services Partner

Volunteer Services Partner
Location: EACH Office, West Road, Ipswich IP3 9SX (Opportunity for some hybrid working from home)
Travel: Required to travel to Cambridgeshire/Norfolk to collaborate with colleagues
Contract: Permanent
Hours: Full or Part-Time applicants considered, 22.5 - 37.5 hours per week
Salary: £25,000 - £27,000 per annum FTE, experience dependent. Pro rata for part time.

About Us

East Anglia's Children's Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.

Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We're over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.

About the Role

At East Anglia's Children's Hospices (EACH), volunteers are at the heart of everything we do. Their compassion, energy and commitment help us provide vital care and support to children, young people and families across our region.

We are looking for a proactive and people centred Volunteer Services Partner to be the bridge between potential volunteers and the vital work EACH does.

This is an ideal role for someone who thrives in a people centred environment, enjoys variety and takes pride in delivering high quality administration support.

As one of three Volunteer Services Partners, covering EACH volunteering across East Anglia, you will play a key role in shaping the volunteer experience - connecting passionate individuals with impactful and varied opportunities at EACH.

You will lead and administer the volunteer recruitment cycle across Suffolk, ensuring a diverse and inclusive workforce while providing essential support to the EACH colleagues who manage them.

Are you:

• An organised administrator with strong IT skills and are experienced using databases, digital tools and Microsoft Office?
• Skilled at prioritising, managing a varied workload and working both independently and collaboratively?
• An effective and empathetic communicator who builds positive relationships and supports volunteers, colleagues and partners with professionalism, sensitivity and sound judgement?
• Motivated to make a difference and help EACH to recruit, support and empower volunteers within a charitable and people focused environment?

What you'll do:

• Recruitment & Onboarding: Manage the full volunteer lifecycle-from initial enquiry to DBS checks, and training. Administer the recruitment of volunteers across EACH's hospices, Help at Home service, retail stores and fundraising teams.
• Community & Partnership building: Develop strong links with community organisations, colleges, job centres and local groups to champion the benefits of volunteering with EACH.
• Supporting Volunteer Supervisors: Work closely with managers and supervisors (including Shop Managers) to offer guidance, best practice support and tools to help them manage their volunteer teams effectively.
• Engagement & Communications: Contribute content for volunteer newsletters, our intranet and support appreciation events that recognise and celebrate our volunteers' incredible contribution.
• Data & Administration: Maintain accurate records on our volunteer database (Cascade) and manage the central volunteer services inbox in collaboration with your fellow Volunteer Services Partners.

Comprehensive range of benefits of working for EACH:

• Free onsite parking & Subsidised meals
• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package - up to 7% Employer Contribution incl. Life Assurance
• NHS pension - continuation of if already contributing
• Free Eye Tests
• Cycle to work scheme

A current full, valid driving license and car (or equivalent) is essential.

Closing date: Friday 24th July 2026
Interview date: Monday 3rd August 2026
N.B. EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Diversity Statement:

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note:
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

No agencies please.