Customer Support & Retail Assistant

Trade Counter Assistant
Location: Welham Green, Hertfordshire
Salary: 28k
Hours: 8:30am - 5:30pm Monday to Friday, with 30-minute lunch break. Saturdays on a rota basis.
Job Type: Full-time, Permanent

About the Company
Our client is a long-established family-run business with over 50 years of experience within the towing and trailer industry. They specialise in trailers, tow bars, cycle carriers, roof racks, and related accessories, providing excellent customer service and high-quality products to their customers.
Due to continued growth and increased demand, they are looking for a reliable and hands-on Customer Support & Operations Assistant to join their busy team in Welham Green.

The Role
This is a varied customer-facing position involving both customer service and practical operational duties. The successful candidate will work alongside the existing team assisting customers, handling deliveries and orders, and supporting the day-to-day running of the business.

The role will involve manual handling and fitting duties, including roof racks, cycle carriers, and trailer-related products.

Key Responsibilities
Welcoming and assisting customers on site
Responding to customer enquiries via phone, email, and in person
Providing product information and support on trailers, roof racks, tow bars, and related accessories
Assisting with sales and after-sales support
Seeing trailers in and out from hire and service
Assisting with fitting roof racks, roof boxes, and cycle carriers
Checking in deliveries and overseeing website orders
Supporting the wider team with daily operational duties
Maintaining excellent customer service standards at all times

Skills & Experience Required
Previous customer service or sales experience
Motor trade or automotive industry experience beneficial
Strong communication and organisational skills
Good computer skills and ability to manage online orders/systems
Well presented with a professional manner
Ability to work independently and as part of a team
Practical, hands-on approach and comfortable with manual handling duties
Positive attitude and willingness to learn

Benefits
Company pension
Employee discount
Free on-site parking
20 days holiday plus bank holidays

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.
SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.