Overview
We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent and 12 month fixed term basis. The role provides technical and general administration support to the Housing Repairs Team.
This is a hybrid role with a requirement to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool.
What you can expect from us
- Salary: £29,400 per annum (£15.28 per hour).
- 32 days annual leave plus bank holidays, a total of 40 days paid holiday per annum (equivalent to 8 weeks).
- Salary Finance - access to short and long-term loans, plus a savings facility.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A flexible working environment with a range of family-friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family (cover includes dental, optical, physiotherapy, 24HR private GP access and more).
- Paid leave for sickness, maternity, paternity, and adoption leave.
- Access up to £150 annually through the 'Learning for life' scheme.
- Access to a wide range of discounts and cash back offers, including retail, automotive, holidays and cycle to work schemes.
- Develop your career with support and access to training and qualifications.
Key Responsibilities
- Data entry and Administration
- Enter data into Onwards Asset Management systems ensuring high data quality.
- Complete, issue and administer electronic contract setup and standard contract documentation for various projects.
- Raise works orders and update project details on the Asset Management systems.
- Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and contractor payments are made efficiently.
- Extract standard reports and produce ad-hoc reports as required.
- Provide support and advice to others in the team as an advanced user of the Asset Management systems.
- Administer the repairs pre/post inspection process for the region from receipt of inspections due through to entering results into Onwards repairs system.
- Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying, etc.
Contracts and Budgets
- Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supplier contractor process and waiver form process.
- Monitor contractor performance and customer satisfaction.
- Liaise with Accounts Payable/Contractors/Project Managers and Repairs Specialists regarding invoice queries and payments.
- Follow and implement action plans to address budget variances.
- Ensure that delegated authorities are adhered to.
Skills and Experience
- Essential
- Experience of delivering customer service.
- Experience of partnership working.
- Experience of working as part of a team.
- IT skills - Microsoft Office to intermediate level.
- Experience of following set policies and processes.
- Desirable
- Knowledge and awareness of related housing regulations/Law.
- Understanding of budgetary controls.
- Knowledge of Sub Contractor and Repairs Service.
About Onward
Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities.
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own and are committed to building 500 new homes each year. We strive to create a positive and progressive workspace to enable colleagues to achieve their full potential. We embrace diversity and strive for inclusive, diverse teams.
We will make reasonable adjustments to accommodate candidates during the recruitment process. If you have any questions about the role, please contact the HR team at .