Overview
Talent Acquisition would like to support you in attracting the best candidates for your vacancy. For further information around next steps following your submission of this Job Requisition, please refer to the Hiring Manager Toolkit which can be found on Oneplace.
Salary: £76,800.00 - £123,000.00
Contract type: Permanent
Working pattern: Hybrid - a mixture between the London head office and home, balanced with business needs.
Key Responsibilities
- Define the 3-5 year digital and omnichannel growth strategy for mapping out "where to play / how to win" frameworks across conversion, customer lifetime value, marketplaces, and category expansion.
- Identify and prioritise large incremental growth opportunities by analysing macro retail trends, performance data (revenue, profit, traffic, AOV), and structural shifts such as AI driven discovery and social commerce.
- Build robust business cases and commercial frameworks with clear ROI, payback, and risk assessments, partnering closely with Finance to align growth levers to planning cycles and targets.
- Lead high impact strategic programmes and incubation, acting as an internal "venture lead" to define MVPs, success metrics, and scaling plans for new digital propositions and AI driven customer experiences.
- Produce ExCo ready narratives and strategic choices that simplify complex ideas into clear decisions, framing trade offs and risks with clarity for executive leadership.
- Drive cross functional collaboration across Digital Trading, Commercial, Customer/CRM, Product & Technology, Supply Chain, and Retail teams to ensure growth strategies translate into delivery roadmaps.
Essential Skills & Experience
- 7-12 years in strategy, consulting, or digital commerce roles, with a proven track record of defining and delivering growth strategies in omnichannel retail.
- Advanced analytical capability and strong commercial acumen, with comfort handling data, financial modelling, ambiguity, and directly linking strategy to P&L impact.
- Executive level communication and storytelling, with specific experience developing board level strategy materials and framing complex choices clearly.
- Strategic clarity and intellect, demonstrating the ability to grasp new growth opportunities at pace and simplify complexity into actionable direction.
- Influence and stakeholder management, with the confidence to challenge, align, and collaborate with senior leadership across multiple business units.
- A strong bias for action and external curiosity, constantly scanning for market trends, competitor benchmarks and structural industry disruptions.
Desirable Skills & Experience
- Top tier professional background from a leading retailer or consultancy such as McKinsey or Bain.
- Deep digital commerce expertise, including a strong understanding of digital platforms, e commerce trading, SEO, performance marketing economics, personalization, and CRM strategy.
- Future focused retail knowledge, spanning marketplaces, direct to consumer models, store operations, and the ongoing impact of AI/LLM on digital commerce.
- Proposition launch experience, with a background in successfully launching brand new digital services, memberships, or curated business models from concept to execution.
Closing Date: July 17, 2026