Store Manager - Southbank Place New London

Joe & The Juice is a people centric food and beverage company built around culture, serving juices, sandwiches, coffee, and more across 20 countries.

Position title: Store Manager
Reports to: District Manager

As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance in all areas through collaboration with the District Manager. You will adhere to legal requirements, company policies, risk and compliance structures. You are expected to have a full overview of your store and lead team members ensuring efficient workflows, great guest experiences, and high quality products.

• Virtue Based Leadership - lead the team in alignment with company virtues and operational principles.
• Recruitment - manage recruiting, pre boarding, onboarding, optimal team positioning and talent pipeline.
• Employee Engagement - develop and motivate team through development plans, feedback, in store training, and meetings to meet or exceed engagement benchmarks.
• Guest Experience - ensure a guest first approach, build strong relations locally, and increase loyalty.
• Operational Requirements - maintain a safe, secure, healthy environment, enforce hygiene, health, and safety standards, and uphold brand and local standards.
• Shift Planning - create optimal shift plans considering seasonality, events, traffic, and manage absences, onboarding, off boarding and legal working time.
• Stock Handling - own stock handling, counting, ordering, and maintain waste within target.
• Performance Management - build sales and optimize EBITDA to achieve KPI targets.

• Minimum 2 years of experience in a similar leadership role.
• Experience leading a team of at least 10 employees.
• Excellent interpersonal skills.
• Motivated to become a people centric leader.

Operational Requirements: hygiene standard, pest and fire safety control, and 4 wall compliance.
Employee Engagement: engagement score, turnover, quick quits.
Guest Experience: returning guests, app conversions, complaints, wait time, product availability, store audits.
Store Performance: sales target, waste, salary cost, productivity, overhead cost, 4 wall EBITDA.

Great Company Culture - inclusive, social calendar, camaraderie.

Leadership & Educational Programs - continuous learning, workshops, mentorship.

Travel & Development Opportunities - international assignments, career advancement.

Founded in Copenhagen in 2002, Joe & The Juice has grown to more than 450 locations in 20 countries, employing over 4,500 people worldwide. The concept focuses on high quality, freshly prepared products and a distinctive bar experience.