Administrator

Job Title: Administrator

Contract: Fixed Term (until end of January 2027) - with the potential of a permanent opportunity

Salary: £26,975 per annum

Location: Solihull with hybrid working (minimum 2 days per week in the office, as required)

Hours: Full time, 37 hours per week, Monday to Friday 8:30am - 5:00pm, Early finish on a Friday at 4:30pm

Benefits: 27 days annual leave plus bank holidays, £100 per annum wellbeing payment, Employee Assistance Programme, free eye tests, GP and physiotherapy appointments, Contributory pension scheme - 7% from employer, Free on-site parking

Interview date with our client: Thursday 4th June 2026

Proposed start date: Tuesday 16th June 2026

We are working exclusively with our client, a highly respected and well-established organisation based in Solihull, to recruit an Administrator to join their team on a fixed term contract.

This is an excellent opportunity to join a forward-thinking organisation with a strong reputation for quality, professionalism and delivery excellence. The business is known for its high standards, robust processes and commitment to continuous improvement, and plays an important role in supporting high-quality outcomes across its work.

The organisation offers a modern, welcoming office environment in Solihull, alongside a flexible hybrid working model (minimum 2 days per week in the office). Colleagues benefit from a supportive, collaborative culture where teamwork, trust and shared success are genuinely valued, and where people are encouraged to take pride in delivering accurate, high-quality work.

With impressive offices, a stable and well-structured environment, and a clear focus on doing things properly, this is a great opportunity for someone who enjoys being part of a professional, organised and people-focused team.

About the Role

The Administrator plays a key role in supporting the delivery of the organisation's quality assurance framework, ensuring the smooth coordination of provider and trainer approvals, audits and related administrative processes.

You will be responsible for maintaining accurate data, supporting end-to-end quality processes and ensuring all activities are completed in line with service level agreements, internal procedures and regulatory requirements.

This is a busy and detail-focused role requiring strong organisation, the ability to manage multiple priorities, and a high standard of administrative accuracy. You will work closely with the Quality team and wider stakeholders, ensuring a consistent and professional service is delivered at all times.

Duties will include:

Approvals & Audits

• Coordinating and scheduling provider and trainer approvals, audits and related quality activities
• Allocating audit activity appropriately and ensuring all records are maintained in an auditable format
• Supporting the collation and management of evidence for approval and audit processes
• Managing administrative processes relating to quality visits and provider activity

Customer Service & Administration

• Issuing approval documentation, agreements and related correspondence
• Managing queries relating to training events, approvals and briefings
• Acting as a key point of contact for general enquiries and administrative support
• Escalating compliance-related issues to senior team members where required
• Ensuring all customer interactions are handled professionally and efficiently

Data, Systems & Reporting

• Maintaining accurate records across internal systems and databases (including CRM and workflow systems)
• Ensuring all customer, provider and training data is accurate, secure and up to date
• Supporting the preparation of weekly and monthly reporting to assist with performance monitoring
• Working with colleagues across teams to ensure information is accurate and consistent across systems

Operational Support

• Supporting finance processes to ensure timely processing of approval and audit activity
• Providing occasional support for wider team enquiries, including telephone and email overflow
• Contributing to continuous improvement and efficient working practices within the team

Skills and experience required:

• Experience working in a fast-paced administrative or customer service environment
• Strong organisational skills with the ability to plan, prioritise and manage workload effectively
• High level of attention to detail and accuracy
• Confident using Microsoft Office (Word, Excel and Teams) and multiple IT systems
• Strong communication and relationship-building skills with a customer-focused approach
• Ability to work independently using initiative while contributing effectively to a team
• Experience in quality assurance, training, education or regulated environments is desirable but not essential

If you are highly organised, detail-focused and enjoy working in a structured, quality-driven environment, we would love to hear from you.

Apply now or contact Tirebuck Recruitment for further information. If successful, one of our consultants will be in touch for a confidential discussion about your experience and suitability for the role.

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