Contact Centre Advisor Nights

Nights Customer Service Advisor Central Bristol £15.00 per hour 4 Nights On / 4 Nights Off Immediate Start - Temporary until 1st October 2026 Are you calm under pressure, empathetic, and confident handling sensitive situations? We're recruiting Night Customer Service Advisors to join a busy contact centre team in Central Bristol, supporting with calls and social media channels during overnight hours throughout the busy summer period. This is a fantastic opportunity to work in modern city centre offices with excellent onsite facilities, including a gym and coffee shop, while gaining valuable experience in a fast paced and rewarding environment.Shift Patterns

• • 8:00pm - 6:00am or

• • 10:00pm - 8:00am

(10-hour night shifts on a rotating 4-on / 4-off pattern) Key Responsibilities

• • Supporting students with inbound overnight enquiries

• • Responding to emergency situations, including fire alarm incidents and welfare concerns

• • Handling customer queries via phone, email, web chat, and social media

• • Providing a calm, professional, and empathetic customer experience

• • Accurately updating systems while managing multiple screens and communication channels

What We're Looking For

• • Previous customer service experience, ideally handling sensitive or vulnerable customer calls

• • Excellent listening and communication skills

• • Strong attention to detail and ability to multitask

• • Comfortable working independently during night shifts

• • A compassionate and professional approach

What's On Offer

• • £15.00 per hour

• • Full training provided

• • Modern offices in the heart of Bristol

• • Onsite gym and coffee shop

• • Immediate start available

If you're looking for a rewarding night-shift role where you can genuinely support people and make a difference, apply today.