Customer Service Executive

Would you like to work for a well-established and growing business where you will be a valued member of a close-knit team? Are you looking for a Customer Service Executive within a growing business based in the Hessle area of Hull with variety, responsibility and the opportunity to make a real impact?

We are working exclusively with a well-established business to recruit a Customer Service Executive due to team changes and growth. This is a fantastic opportunity to join a busy and supportive environment where you will play a key role in delivering excellent service to customers and supporting the wider business.

What the Customer Service Executive job involves

Working as part of a small and collaborative team, you will be responsible for handling customer enquiries and processing orders, as well as supporting other departments when required.

Duties will include:

• Handling customer enquiries via phone, email and in person
• Processing orders from multiple channels including website, email and telephone
• Working with part numbers and sourcing correct products or suitable alternatives
• Raising orders on the internal system and liaising with suppliers
• Communicating with customers regarding quotes, orders and updates
• Liaising with internal departments including finance and warehouse
• Assisting with stock checks and working closely with the warehouse team
• Contacting suppliers to obtain pricing and technical information
• Preparing and converting supplier quotations into customer quotes
• Supporting with general administrative duties as required

Skills required

• Previous experience within a customer service or similar role
• Strong communication skills with a professional and confident manner
• A proactive and hands-on approach to work
• Good attention to detail and ability to manage a varied workload
• Confident using systems and software (experience with Sage 50 or CRM systems is advantageous)
• A team player with flexibility to support different areas of the business
• Ideally some technical or product-based knowledge (e.g. mechanical, automotive, plumbing or similar industries), although attitude and willingness to learn are more important
• A positive personality with a strong sense of responsibility and ownership

Other information

• This is a full-time position working 37.5 hours per week (9am 5pm)
• 28 days holiday including bank holidays, increasing with length of service
• Office-based role within a supportive and interactive team environment
• Opportunity to join a stable business with a strong team culture
• Immediate requirement due to team changes

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data.

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