Account Manager Team Leader to £42,000

Salary: £37,000- £42,000

Location: Wandsworth, London

M-F: days in Wandsworth office, 1 day at home)

Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.

This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.

We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey - from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.

• Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
• Conduct regular weekly team check-ins and monthly one-to-one meetings.
• Lead annual performance reviews, including setting objectives and evaluating performance.
• Identify development opportunities and support career progression within the team.
• Monitor team performance against KPIs and business objectives.
• Ensure compliance with company policies, including working hours and operational standards.
• Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
• Personally manage a portfolio of key accounts, maintaining strong client relationships.
• Support the sales team in providing accurate and timely information.
• Oversee the full account lifecycle from order placement through to invoicing.
• Ensure timely and accurate processing of orders and invoices.
• Maintain up-to-date records and provide visibility on account status to internal stakeholders.
• Identify opportunities to improve processes and enhance the customer experience

Based in Wandsworth, London. Salary will be based on experience.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.Love Success is proud to serve as an Employment Agency for this vacancy.